Tiger passengers stranded in Hobart

Once again Tiger Airways have left passengers stranded. Maybe it should get out of the budget air travel business.

http://news.theage.com.au/breaking-news-natio...

Customer is king wrote:

Once again Tiger Airways have left passengers stranded. Maybe it should get out of the budget air travel business.
http://news.theage.com.au/breaking-news-natio...

Tiger Airways has the worst service. Thanks for the link. The media here is not reporting this incident. Wonder why it is such a secret?

Air Asia is the standard that other budget airlines must benchmark themselves against.

http://thestar.com.my/news/story.asp...

Agree that Tiger Airways should not be in the budget travel business.

I'm glad people have stopped flying with Tiger Airways. They should bugger off.

The could learn a thing or two from the Malaysians.

http://www.nst.com.my/Current_News/NST/articl...

It seems I am not the only person appalled by the horrible service of Tiger Airways. Many people regret traveling with them.

http://www.straitstimes.com/STForum/OnlineSto...

As I mentioned earlier, if you don't take budget travelers seriously, get out of the business.

Just came across this. Another dissatisfied customer. Sadly, they never learn.

http://www.mathaba.net/0_index.shtml...

oh shit! i've purchased my ticket with this airline, now i should be prepared of being stranded :(

Straits Times Forum
Dec 12, 2009

Tiger Airways leaves her stranded with not a word of apology

IT IS curious that after a horrendous trip with Tiger Airways just two weeks back, I chanced on a report on Sunday,'Travel with a safety net'. I cannot agree more on the importance of travel insurance and I hope readers will take heed and be prepared if they are going overseas. What happened was so ridiculous, I am still simmering.

On Nov 27, I was to return to Singapore after a wonderful time in Melbourne. I was to fly on Tiger Airways on the Melbourne-Perth-Singapore route as it has no direct flight from Melbourne to Singapore. While waiting for the flight in Melbourne, passengers were told that flight TT 598 was delayed but no reason was given.

After four hours of waiting, we finally set off from Melbourne airport and we found out, from the captain, that the reason for the delay was that Tiger Airways was understaffed. To solve this problem, Tiger had to fly in crew from Adelaide.

Due to this delay, my connecting flight from Perth to Singapore was long gone.

To say I was worried is an understatement. Tiger Airways has only one flight from Perth to Singapore daily. What was I to do? I hoped (now I realise I was gullible) there would be assistance from Tiger in Perth.

At Perth airport's domestic terminal, there was no one to help me, so I took an internal transfer from the domestic to international terminal. No one was there either to help me. Stranded alone in Perth, I was thankful for the free Internet service provided by Optus at the airport and searched Tiger Airways' website for an emergency contact number. After calling the so-called 'urgent' numbers, a recorded message told me the number operates from 9am to 9pm. It was already past midnight.

Next morning at 9am, I called the 'urgent' number again. I was put on hold for 45 minutes before someone answered. A Tiger Airways woman told me:'There's nothing we can do.' She said the next available flight was three days later, on Tuesday. She said nothing about getting me on the next plane. No apology for the delay. Nothing on what I was to do for the next three days or how I was to survive. It did not matter the least bit I was alone, with no cash and the cellphone battery running low.

Once the Tiger Airways counter opened that evening, I told the officer about the missed flight. Because all flights were full, I had to wait for a no-show passenger. And get this, I had to pay for the flight again.

To cut a long story short, I got back because a passenger had a problem with his passport and could not get on board.

I faxed Tiger Airways a complaint letter on Monday. Yesterday, five days later, there was still no call from Tiger. How infuriating.

Chan Wai Fong (Miss)

ST Forum

Dec 17, 2009
Milking passengers on budget flight ends in drunken mess

MY HUSBAND, two children, and I live in Perth, Australia. On our most recent flight to Singapore we decided to try Tiger Airways to take advantage of the lower fares.

On the Tiger flight 717 on Dec 2, we were seated directly behind three men who were travelling together and started drinking alcoholic beverages as soon as the flight was in the air. They ordered two drinks at a time. After a few hours, one of the men stopped drinking and went to sleep. The other two kept on drinking and started talking loudly about work with many profanities mixed in.

They were speaking so loudly that people around them could not sleep and had to listen to their rubbish.

Around three and a half hours into the flight, the younger of the two men started to order four drinks at a time. I was taken aback that the stewardess continued to serve him.

He ordered another round of four drinks and about 15 minutes later vomited all he had been drinking for the past four hours. He did not have a vomit bag in the seat pocket in front of him - I guess you have to pay for that - so vomited all over himself and his seat.

I would estimate that this man was served around 25 drinks during the flight.

The only explanation I could think of for why the stewardesses continued to serve these men was that they wanted to milk as much money out of these passengers as they could.

I am not sure if Tiger Airways has a policy to curtail this type of drunken behaviour. If it does, it certainly was not followed on this flight. If it does not, it needs to introduce such a policy to protect its passengers and staff.

Janice Yeo Marsh (Ms)

Tiger reveals $79.3m in losses as it readies for IPO
SCOTT ROCHFORT
December 23, 2009
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THE SINGAPORE Airlines-backed Tiger Airways has revealed that its Australian subsidiary has racked up $A79.3 million of losses in its first two years, outstripping the losses of its Singaporean parent in its first six years of operation.

The low-cost airline's release of the preliminary prospectus for its planned listing on the Singapore Exchange shows it has hemmed in the huge losses it suffered last financial year, thanks largely to the fall in fuel costs.

Tiger, which started domestic services in Australia in November 2007, posted a $S8.3 million ($A6.7 million) loss in the six months to September 30 for all its operations.

This compares well with $S50.8 million of losses in the year to March 31, which, despite a profit from operations in Singapore, included a $A50.1 million loss from Australia.

But Tiger said it was ''well positioned to increase market share in Australia as a result of [its] lower cost base and attractive fares''.

Tiger said its Singapore operations had posted $S77 million of losses. The airline said there was ''no assurance'' the losses could help offset its future tax bills once it was listed.

Under the planned initial public offering, Singapore Airlines intends to maintain its 49 per cent stake, while the Bill Franke-headed Indigo Partners and Ireland's Ryan family have indicated that they will sell down their holdings.

The Singapore Government's investment fund, Temasek, will also maintain its stake.

Despite being helped by the fall in fuel costs, Tiger's seat revenue was flat in the six months to September 30. This was largely a result of heavy discounting, which saw Tiger's average fares fall from $S110.60 to $S74.30 over the year.

According to some reports, Tiger is expected to raise as much as $S250 million from the IPO, which will be used to pay its $S100 million of short-term bank debts and fund its expansion plans in the Asia-Pacific region.

The airline also revealed it had amended the service agreement of its chief executive, Tony Davis. Under his new contract, Mr Davis will get a fixed salary of $S600,000 a year and a bonus of up to half his base salary each year. Mr Davis is also set to have a 2 per cent stake in Tiger when it lists.

Source: The Age