The company Worldlink in Kathmandu Nepal for internet service is the worst!!

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Unsatisfied customer

Nepal

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#1
Aug 6, 2007
 
We've had a connection with an ISP called Worldlink internet service providers in Kathmandu, Nepal for about 3 months.
They charged us $200 US to set up the account and bring over the wireless dish and hub (which we have to return but NO deposit refund...).
They charge us 6,500 rupees a month, about $!00 US dollars and we have had nothing but problems since the start.
Half the time we are not connected at all or our speed is less than 2mbps per - we were promised 84kbps and yet we cannot upload a simple file via FTP in less than five or ten minutes. It's virtually impossible to download anything and even worse is when we call to complain they say "We'll call you back" but they NEVER do, then they say "We'll send someone to look at it" but they never come.
When we call to follow up and find out if they are going to show up they say 'You didn't answer your phone when we called, we need your address" as if our address isn't in their client files!
This back and forth with no result has happened SIX times with NO results.

What we've figured out is that they are basically sharing our wireless dish connection (installed on our roof) with multiple other subscribers in the area - which is NOT what we were told when we signed up.

When we've called to talk to their support manager he just interrupts us constantly and basically doesn't listen to the problem. OR after I've told the whole story they ask 'so what is your problem?' LIKE HELLO?!?! The problem is I'm being gouged for money and have shoddy service at best.

Worldlink Internet Service in Kathmandu, Nepal is the worst - I would steer clear of them at all costs. They will tell you whatever they can to get you to sign up and then they will steal your connection and divide it up illegally between other users. I'd bet they have a whole network of wireless accounts all across Kathmandu that are set up this way.

They seem to take advantage of the expat community - be warned!
Pavan Shakya WorldLink

Nepal

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#2
Aug 14, 2007
 
Dear Unsatisfied Customer,
At the outset, I totally disagree with your statement that WorldLink take advantage of expat community. This is absolutely unethical and biased statement.
WorldLink has been in the forefront of providing one of the best customer support services in Nepal which is proved by the number of ever growing customers.
We do maintain the track and record of all communications at our office to check if our Customer Support Representative have provided better service or not. Having said that, on behalf of WorldLink, I am ready to face any penalty if anyone of them have ever tried to discard your request.
You have claimed that you had reported problems six times during three months of service period which generally means that WorldLink service may not have worked more than two weeks in an average. May I know when did you subscribe to our services so that I can analyze the situation and give you the feedback upto your satisfaction ?
I do have more questions to ask and I think it will be better if I communicate with you separately. I will be waiting for your answers at pavan@wlink.com.np
Well, you can always post my queries and replies here in this Forum.
Unsatisfied customer wrote:
We've had a connection with an ISP called Worldlink internet service providers in Kathmandu, Nepal for about 3 months.
They charged us $200 US to set up the account and bring over the wireless dish and hub (which we have to return but NO deposit refund...).
They charge us 6,500 rupees a month, about $!00 US dollars and we have had nothing but problems since the start.
Half the time we are not connected at all or our speed is less than 2mbps per - we were promised 84kbps and yet we cannot upload a simple file via FTP in less than five or ten minutes. It's virtually impossible to download anything and even worse is when we call to complain they say "We'll call you back" but they NEVER do, then they say "We'll send someone to look at it" but they never come.
When we call to follow up and find out if they are going to show up they say 'You didn't answer your phone when we called, we need your address" as if our address isn't in their client files!
This back and forth with no result has happened SIX times with NO results.
What we've figured out is that they are basically sharing our wireless dish connection (installed on our roof) with multiple other subscribers in the area - which is NOT what we were told when we signed up.
When we've called to talk to their support manager he just interrupts us constantly and basically doesn't listen to the problem. OR after I've told the whole story they ask 'so what is your problem?' LIKE HELLO?!?! The problem is I'm being gouged for money and have shoddy service at best.
Worldlink Internet Service in Kathmandu, Nepal is the worst - I would steer clear of them at all costs. They will tell you whatever they can to get you to sign up and then they will steal your connection and divide it up illegally between other users. I'd bet they have a whole network of wireless accounts all across Kathmandu that are set up this way.
They seem to take advantage of the expat community - be warned!

Since: Aug 07

Nepal

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#3
Aug 15, 2007
 
I am astonished to hear that even WorldLink could make such lapses in its customer service. My own experience is quite different. I am an expat in Nepal and I have been using WorldLink's cable Internet for
the past 3 years after trying Internet service from Mercantile and Subisu. There have been problems with the service. However, overall
I am very satisfied with them. I have found their customer service excellent whenever I have had to call them. They have been courteous and helpful. I have recommended WorldLink to my friends and they are
quite satisfied as well.

The service is expensive, undoubtedly. However, you must understand that Internet bandwidth in Nepal comes over satellite and is 28 times more expensive than what it costs in the United States. I am thankful that I am not paying 28 times what I would be paying in the US for Internet access in Nepal. Overall, I think WorldLink is doing an excellent job considering the operating climate in this
country. Way to go, WorldLink!!
Geek

Nepal

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#4
Aug 15, 2007
 

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Absolutely bullshit posts made by Mr. Unsatisfied Customer , without knowing the ground realities in the context of Nepal.It seems he has very little knowledge about how things actually works..

"Little Knowledge is Dangerous"....!

No worries keep up the good work..Worldlink (y).
Unsatisfied customer

Nepal

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#5
Aug 16, 2007
 

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While I can appreciate that *now* worldlink has followed up with the issue, fixed the problem, and credited our account for one month of internet access there was nothing bullsh*t about what I wrote. At the time, I'd spent countless hours on the phone with their support people, was treated rudely and ended up week after week with no result.
Finally, after posting this thread we were treated as valuable customers.
My complaint was not the price - I was only pointing out that at the rate we were paying we expected better customer service.
Whatever the circumstances for Nepal's internet setup are, it is still the ISP's responsibility to provide decent support when a client calls up frustrated time and again.
As it turns out, the problems we were experiencing were exactly what we had suggested to them and once they finally did send a technician to look at our setup the problem has been solved.
We did appreciate that they credited our account as well, in response to this issue, which is why I'm following up - however, the fact that it took such an effort to get their attention leaves me wondering where things went wrong, if you James have experienced proper customer service with your connection with the same company.
In any case, they finally came through. Hence, this post.
Jarle

Nepal

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#6
Sep 29, 2007
 

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"Half the time we are not connected at all or our speed is less than 2mbps per - we were promised 84kbps and yet we cannot upload a simple file via FTP in less than five or ten minutes."

If he who posted this got nearly 2mbps throu a promised 84kbps line, I dont see any reason to complain ;-) lol
Blue water

Greenwood, IN

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#7
Oct 3, 2007
 
I like your service . Thanks
Neelesh

Nepal

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#8
Apr 8, 2009
 
well i think all of ur statements are equally correct! but the problem with worldlink is that it has lot of customers , about more than 50 % use worldlink internet. so a lot of traffic. so for eg. if it says 256 kbps then our speed will be around 190-200 kbps only. thats a small cheat companies do, i know that! but wlink is much more reliable and satisfactory than all other companies, even NT ADSL, UTL cannot comptete with wlink!
Yamraj from Heaven

Norway

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#9
May 18, 2009
 
I want to know exactly how much a normal cable internet connection cost for unlimited 24hrs. A day Type with 128kbps bandwidth? And is the connection available in the chakupat area?please state the cost/month and the total connection cost.
Dewan

UK

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#10
Jun 27, 2009
 
it's time for questions, how can get sattalite internet service out of KTM. for business and how much money i have to pay for get all services from your company?
thank you.
samking

Nepal

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#11
Feb 12, 2010
 
i want 2 mbps connection how much does it cost???
thapame

Kathmandu, Nepal

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#12
Apr 14, 2010
 
I myself being a customer for Cable Connection from more than 4 years since starting of my company, I am somehow unsatisfied with the support and internet connectivity. These days the services from wlink is getting down frequently. And when I call to their support during those period at Lagankhel they damn didn't pick up the call. If they do we'll at least know the situation regarding what's going on and how much it'll take to get back online. For me, I'm always getting problems connecting, browsing & uploading to my own sites or the sites under my server. I also check if there is any issues on my server from different ISP. And when I reconnect my connection from wlink it works. This is a frequent problems and It's not possible to reconnect the connection every time.
sajna shakya

Nepal

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#13
Aug 13, 2010
 
I am living in Dhapakhel and i have a normal signal overthere.But sometime the net seems to slow.I request them for a new device than can catch signal.but they didnt listen me.

frens are forever
http://www.sms4luv.com
Mouse in tears

Nepal

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#14
Sep 16, 2010
 
heres the thing, im in the middle of something and the connection terminates and reconnects....i say, " what the hell is going on?????" is this some kind of a stupid joke!!! for the love of god spare me the torture and please, do provide stability...anybody facing something similar??
another unsatisfied one

Kathmandu, Nepal

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#15
Nov 8, 2010
 
i really dont like wlink conection.it sucks.same thing here as the 1st one said.they never come to fix the problem and the thing is that i use night surfing and i get 24 hrs access on saturdays and sundays and they tend to have problems every saturday and sundays.when i tell them they say their men are fixing it but the fucking problem doesnot fix till monday.evryweek man same bullshit.and what i hate the most is that when im complaining on the phone they dont listen to me and just say ok ok and thell just cut the ph.what the fuck is that?wlink is totally bullshit.why do they always have problem on saturdays and sundays and the problem exists till monday.fuck u wlink.u guys r doin nothing but sucking money out of hard working neaplese people.fuck u
Kishor

Nepal

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#16
Mar 11, 2011
 
Not satisfied. These days, Worldlink's internet speed is getting too much down. I use wizoom-e night surfing and my speed is dynamic 512 kbps. But, the problem is now I am getting the download speed of nearly 800 Bps. Damn it, nearly 80 times slower than the listed speed. Can you agree with the speed?? Moreover, worldlink is regularly increasing its tariff.

Further, Worldlink says that the speed it provided to me is dynamic and 512 kbps is the maximum speed that I can get. But to expect that speed is just like daydreaming. If they can not provide constant speeds, why should they categorize these nonsense speed 256, 320, 384, 512 blah blah kbps speed and take according money?? They all operate with same speed and only for 5% of connection time, they reach to the specified speeds. By the way, they are cheating us, too. To the Night surfing costumer, they have removed the option of speed of 320 kbps and made it 512 kbps. But the reality is, there is nothing progress in it except the money they take. Very unsatisfied but still forced to use it as there are no other options for me.
Deep

Lalitpur, Nepal

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#17
Mar 15, 2011
 
Never experienced the service of Wlink as from the very first day the connection is dropping after every 1/2 hr... Now its completely broke...Wlink has certainly given very poor impression...WTF is up with Customer Service...it doesn't seem to be working...I"m even not sure that those guys gave me right no. HOpe these guys sort things out to the earliest...it's really a show stopper for my job.
Vilyanur

Nepal

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#18
Jul 12, 2011
 

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I like worldlink.
It is cheap , fast and reliable.

regards,
Vilyanur
http://oscience.info
Nima Tenzing

Nepal

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#19
Jul 28, 2011
 
Customer service is fine... Butt yeah nowadays it's getting slower I guess.
I'm subscribed for 320kbps unlimited but now it works 8pm-10am only. During the it's unbearably very slow, dial-up would be faster I think. Webpage takes a long time to load.
Bullshit!!! says they are grouping user downloading high amount of data. It's unlimited for heaven's sake. Doesn't that mean we can download any amount of data allowed/possible with the subscribed speed.
Night surfing is better I guess it 5:30pm-9:30am at least and cheaper and 512kbps.
But for 320kbps cost is higher and only works well after 8pm-10am
They are really going down...
I subscribed for reliability, speed and good support paying a little higher amount.
Let's see if they'll take care of this problem or
I'm going to shift to ADSL, at least it would be cheaper while all other things would be same
vendettarious

Kathmandu, Nepal

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#20
Aug 11, 2011
 
Its sad to see that even pvt. net provider of Nepal is soo f..ked up.. m an ADSL user which use to work xcellent But since the rain started it made me realise that m still in Nepal nd ADSL is a gvt based company which is supposed to be fu..ked up.i was thinkin of switching to Wlink bUt now m starting to have 2nd thoughts.,!

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