Best Buy Executive Vice President Shari L. Ballard Exercises Options for 53,063 Shares

Annette Hutchison wrote:

Before you invest in more shares for Best Buy perhaps you should review your "customer care" policy. I purchased a laptop computer for my daughter in Sherman Oaks, Ca. Sunday because she called and said she needed it that day. I live in Nashville, Tn. and I purchased it on line @ Best Buy.com . and paid for it in full with a Visa credit card so that she could pick it up and use it immediately. Your folks at the store in Sherman Oaks refused to let her pick it up or to
even call me to confirm the sale. I called "customer service" in CANADA for God sakes!
and they were adament and hateful about it.And this after I had waited 1 hr. and 35 minutes on the line to talk or try to talk to someone who could clear the pick up. The manager at the store, Sandy,
lost my sale completely because, of course after such treatment to me and my daughter, I cancelled
the entire transaction. In addition, I plan to spread the word all over Tennessee {I have a state
office} about the manner in which we were treated.
Good Luck~!
stinginglizard@bellsouth.net

You complain for a stupid reason! The online order clearly states that you must bring your ID to the store and CC used to pick up the order. It's for your protection and quite stupid that you would complain about it. Now as far as customer service you should of enjoyed your experience and I am sorry that you didn't.

Does this say complain site? Just though it were maby to pertain to the actual topic!

very disappointed wrote:

I purchased a TomTomOne 1st edition the day after Thanksgiving for a Christmas gift for my husband. It was a good sale - so I thought. The charger quit working after 3 weeks, only was used about 3 times. I took everything back to the store, the 1st edition was discontinued, hence the 'great' buy. They had no more in stock. Gave me 2 options, upgrade to the 3rd Edition for $80 dollars or get refund (which leaves us without a system). In other words, the store will not help us with a buy from their store after a month without putting out more money. I called customer service only to be told the same thing, I asked to speak with his supervisor. The supervisor came on and told me the same thing - he was not very nice. I asked for his supervisor, he said I coud go no higher than himself. I asked what his name was and all he would say was Tony, no last name(refused to give it to me). I asked for his supervisor's name and he 'refused' to give it to me. Said he was not obligated to give out that information. Sure, I can probably go thru the manufacture but since I made the purchase from Best Buy, one would think they could get me a $20 charger without all of this. As far as they are concerned, the warranty means NOTHING to them and their customer service STINKS.

Your kidding right? First they have a return policy and clearly you were outside of it. You need to read the small print on your receipt. However they were nice and offered to let you upgrade and only pay the difference. Second you were offered a refund and that's not something that happen's often. Lastly sounds like they were trying to go out of there way for you.

On 1/16/2011 I purchased a new laptop at the Elk Grove Best Buy, a new HP G62-435DX for $449.99. Upon further review of my receipt $19.99 was charged for 6 months "Ask an Agent" service that I didn't ask for and no one asked me to buy it. That's illegal and you all should check your receipts.
2 days ago windows installed an update and closed my computer down and that's the last time it worked. I brought in tonight 1/24/2011 and was told they couldn't fix it and gave me a new computer without even asking. Well I spent the last 4 days getting it up to date with all my stuff and just wanted them to fix it as I don't, and shouldn't have to, download all my stuff again. I was told they don't do that by manager Sokha and they would go into the computer and put all my stuff on a disk for 1/2 their normal fee of $100.00.
Why do I have to pay to get my files off of the defective 1 week old computer. Plus it would take a week and I'm moving this Wednesday at noon. No way they could/would do any of my requests and was told I could have a replacement computer and that's it!
As a 25yr customer service manager plus a district and regional manager and VP this is crap and embarrassing service. I would bemashamed if this was how any of my stores treated a customer.
Unless this gets resolved I will return it and all my other accessories I bought and this will be my last dealing I (and anybody else I can reach) with Best Buy.
What I'm asking for is not unreasonable and done by the other computer stores me and my family have dealt with. Why not here?
Interested to hear what BB has to say.

you all need to stop f***ing complaining about how you didnt get helped because its not always our fault annette did u bother to read policy? of course not you to ignorant and then you call sreaming doesnt get much solved. Garmin person whatkind of attitude did u come in with chances are you came in screaming and bitching an dthat doesnt get you anywhere. and to the rest of you read our policy!!! you want the world class service and were willing to hep so long as you remainin peaceful and pleasant nobody wants to help someone who is cursing and bad mouthing we make exceptions everyday but to people who dont beg for it to people who genuinly have a problem. my store we just took a tv back from a customer that was 2yrs old because we had proof that the sales person did not offer a service plan. not only did we takeback the tv but upgradeed her tv!! so stop f***ing whining and just go in and kindly ask for things there more likely to happen!!