Appeals court gives Vonage a reprieve

The service is lousy; Vontage should let all their costumers out of their contracts…. After 3 month of trying to get it adjusted to my provider and hours of my time. No one still can hear me clearly not even vontage costumer’s service.

After one week of service I was cut off they still charged me. They are still after refunding not even a small portion of what they owe, are still withdrawing from my bank account. These people are crooks. I am owed much money by them and they keep going after more

19 Sep 2006 // WASHINGTON -- Montana Sen. Conrad Burns, a Republican in a tight re-election race, flew on a private plane chartered by Vonage Holdings Corp. just days after he pushed legislation that the company has advocated for more than a year.
Burns accompanied Vonage lobbyist Frank Cavaliere on the company's chartered plane to and from the "13th Annual Burns Classic Golf Weekend" in Bigfork, Mont., on Saturday. Cavaliere and a Burns spokesman both confirmed the plane trip to The Associated Press on Monday.
Campaign finance rules allow members of Congress to fly on corporate aircraft as long as they reimburse the company for the equivalent of first-class airfare. Jason Klindt, a spokesman for Burns, said the flight was arranged in August and the senator will reimburse the company.
The fundraiser was held two days after the Senate passed a Burns-sponsored amendment that was pushed in various forms by Vonage and several public safety groups. The amendment was added to a port security bill that the Senate approved 98-0 last Thursday.
The legislation, originally sponsored by Democratic Sen. Bill Nelson of Florida, would give Internet phone companies the ability to better provide their consumers access to 911 services. Though some provisions that would benefit Vonage and other Internet phone providers were stripped from Burns' final amendment, the legislation would help the company comply with a Federal Communications Commission mandate to provide enhanced emergency service to its customers.
Vonage and other companies that connect calls over the Web have been under fire for problems with connecting its customers to reliable 911 service, and had asked Congress for the tools to help them.
Among the lobbying firms working for Vonage has been Gage, a group founded by Burns' former chief of staff Leo Giacometto.
Vonage CEO Jeffrey Citron has contributed $4,000 to Burns' campaign since March 2005 and the company paid $75,000 to Gage for lobbying on various bills last year, according to campaign and lobbying disclosure reports. Brooke Schulz, senior vice president of corporate communications for Vonage, said Gage does not lobby Burns on the company's behalf.
Calls to Gage were not returned Monday.
Burns, a three-term incumbent, is in a competitive race against Democrat Jon Tester, who has attempted to make ethics a central issue of the campaign.
The Burns amendment would give Vonage and other Internet phone companies access to the 911 infrastructure used by traditional phone companies. It would also provide liability protection for the Internet phone companies and phone centers that handle emergency calls.

I had Vonage..and it was like dealing with a bunch of con artists. First I bought the equipment...the service never worked properly. I tried to cancel after 1 week they came up with some obscure notation that I would have to pay an additional $100 to do so. I found out later that Ithis was not true and they said this in order to keep me as a customer. The terms of use posted on their site seem to change. There is no trying it to see if you like it as they say.I wound up having it for an entire year...finally I could deal with it no more, I called to cancell and they said I had to notify them via email that I wanted to cancel. This was after being on hold for an hour, on the cancellation line. I did both.
It is clear in my dealing with them and their response in making me jump through the hoops in order for them to return money that they are not entitled to are soley designed for them to to force you to give up. This has to be unlawful. I never did get the first withdrawal back..they seem confused that I would be entitled to a refund...now they say it has been to long a time to get the first refund back.
I checked on the Internet and there are hundreds of stories like mine. I should have checked earlier...I would have maybe avoided this con game.
It is all such a shock that this kind of thing can go on here, but it is sadly happening more and more often.
If ever there is cause for a class action law suit it's this one, I would think.
Today they charged my count again, they do not seem to have documented any cancellation, I called and had refund discussions again, even though I spoke to supervisor Jennifer #26243, this is just unbelievable. I had to cancel my credit card finally.