Zoolon, Zulon, or Xulon Press - Spell it However You Want, Pay Up, and Get Less

Nov 12, 2007 | Posted by: roboblogger | Full story: NowPublic

Xulon Press and Town Hall Press - CEO Tom Freiling's Christian and Conservative Publishing Companies Conservative Christian publishing means what anyway? Christian Booksellers Association and the Evangelical ... via NowPublic

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Edward

Laurel, MD

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#1
Feb 21, 2008
 

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I used Xulon Press to publish my Christian book and I was very pleased with their Christian book publishing services. They were fast and it was reasonably priced. I was especially glad to work with a professional and reputable organization. If you have written a Christian book, give them a try.
Tina

Houston, TX

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#2
Apr 18, 2008
 

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I have recently used Xulon and I'm overall disappointed. I found the language of services offered for the bestseller's package was very misleading (bordering on dishonest). For instance, they presented the following when I purchased the more expensive package (a little over $1900 several months back), "We will promote your book at a host of other conferences and conventions, including the annual Book Expo America with Catalogs! You will have the opportunity to spotlight your book at each conference." (exact quote). In the column where additional fees are stated, NONE are listed --- there was only a checkmark indicating that this service is included. A reasonable person would buy this package believing their book would be represented at the convention... however, UNLESS you are willing to pay an ADDITIONAL $149, this is not true. Your book will only be represented in a catalog (and who knows where that will be, under the table??). In the end, it didn't matter, because my concerns were not addressed in a timely enough manner to take advantage of the program --- the rep curtly emailed me stating that all the spots "were taken."

Other issues I encountered included: 1) not having my book posted on their online store until I called to complain about it not being there (over 1 mth after it was completed) 2) press release accompanied by an excel dump (with over 1,000 listings -- many out of date, most just simply websites, but no email addresses) requiring that you notify organizations yourself. 3) Spacing format throughout my book was not consistant. 4) High author prices for book purchases...#100 copies of a 200 page book cost me approx 75% more than another very reputable POD.

They did however deliver a good cover and had the book put on several online bookstores -- but stated to me that they only guarantee 4 websites: Amazon.com , Borders.com , Amazon.co.uk ( United Kingdom ), and Btol.com . I'm not certain how they will handle it if Amazon does disable the "BUY" button for POD's in the future.
Diane

Wasilla, AK

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#3
Apr 24, 2008
 

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My experience was nearly identical to Tina's in many respects, additionally, it's been nine months and the book still hasn't been listed at either Spring Harbor or Ingram's for retailers to have access. Has anyone considered a class action against Xulon? Their's is not a Christian way to do business.
Tina wrote:
I have recently used Xulon and I'm overall disappointed. I found the language of services offered for the bestseller's package was very misleading (bordering on dishonest). For instance, they presented the following when I purchased the more expensive package (a little over $1900 several months back), "We will promote your book at a host of other conferences and conventions, including the annual Book Expo America with Catalogs! You will have the opportunity to spotlight your book at each conference." (exact quote). In the column where additional fees are stated, NONE are listed --- there was only a checkmark indicating that this service is included. A reasonable person would buy this package believing their book would be represented at the convention... however, UNLESS you are willing to pay an ADDITIONAL $149, this is not true. Your book will only be represented in a catalog (and who knows where that will be, under the table??). In the end, it didn't matter, because my concerns were not addressed in a timely enough manner to take advantage of the program --- the rep curtly emailed me stating that all the spots "were taken."
Other issues I encountered included: 1) not having my book posted on their online store until I called to complain about it not being there (over 1 mth after it was completed) 2) press release accompanied by an excel dump (with over 1,000 listings -- many out of date, most just simply websites, but no email addresses) requiring that you notify organizations yourself. 3) Spacing format throughout my book was not consistant. 4) High author prices for book purchases...#100 copies of a 200 page book cost me approx 75% more than another very reputable POD.
They did however deliver a good cover and had the book put on several online bookstores -- but stated to me that they only guarantee 4 websites: Amazon.com , Borders.com , Amazon.co.uk ( United Kingdom ), and Btol.com . I'm not certain how they will handle it if Amazon does disable the "BUY" button for POD's in the future.
Paul F Davis

Titusville, FL

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#4
May 24, 2008
 

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Concerning Xulon Press...

I have much to say and am not happy!

I published 4 books with Xulon Press and would not be so kind to call them a "Christian" publisher. They simply use the "Christian" label for enticing authors and making profits.

Call and write the Christian Booksellers Association (CBA) and the Evangelical Christian Publishers Association (ECPA) and tell them to remove Xulon Press from their list of "Christian" publishers for their non-Christlike behavior and business practices.

Also, write a letter to the Better Business Bureau and file a complaint and write your Congress representative in your state to file a formal complaint.

Xulon won't see the light until they first feel the combined heat of its disgruntled authors.

Set truth ablaze and don't succumb to silence and appeasement.

Paul F. Davis - worldwide minister who has touched 50 countries and author of 14 books

Xulon Press published 4 books Davis wrote: “Supernatural Fire”; “Poems That Propel The Planet”; “Are You Ready For True Love?”; and “Adultery 101″

http://www.PaulFDavis.com
RevivingNations@yahoo.com
Eve

Groveland, FL

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#5
Jun 10, 2008
 

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Paul Davis preaches on peace but is a mean, bitter man. Who is just a wanna-be trying preaching life while bringing others down in the name of Jesus. He is a very sad little man.
Donna

Groveland, FL

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#6
Jun 20, 2008
 

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Hmmmmmmmmmm. doing the work yourself? That's why it's called SELF-PUBLISHING. I've had the opportunity to work with Xulon. You're told straight up, catalog. Besides if you're book was that great you would have been picked up by a traditional publisher.
Tina wrote:
I have recently used Xulon and I'm overall disappointed. I found the language of services offered for the bestseller's package was very misleading (bordering on dishonest). For instance, they presented the following when I purchased the more expensive package (a little over $1900 several months back), "We will promote your book at a host of other conferences and conventions, including the annual Book Expo America with Catalogs! You will have the opportunity to spotlight your book at each conference." (exact quote). In the column where additional fees are stated, NONE are listed --- there was only a checkmark indicating that this service is included. A reasonable person would buy this package believing their book would be represented at the convention... however, UNLESS you are willing to pay an ADDITIONAL $149, this is not true. Your book will only be represented in a catalog (and who knows where that will be, under the table??). In the end, it didn't matter, because my concerns were not addressed in a timely enough manner to take advantage of the program --- the rep curtly emailed me stating that all the spots "were taken."
Other issues I encountered included: 1) not having my book posted on their online store until I called to complain about it not being there (over 1 mth after it was completed) 2) press release accompanied by an excel dump (with over 1,000 listings -- many out of date, most just simply websites, but no email addresses) requiring that you notify organizations yourself. 3) Spacing format throughout my book was not consistant. 4) High author prices for book purchases...#100 copies of a 200 page book cost me approx 75% more than another very reputable POD.
They did however deliver a good cover and had the book put on several online bookstores -- but stated to me that they only guarantee 4 websites: Amazon.com , Borders.com , Amazon.co.uk ( United Kingdom ), and Btol.com . I'm not certain how they will handle it if Amazon does disable the "BUY" button for POD's in the future.
Mike

Plant City, FL

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#7
Sep 8, 2008
 

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I wonder if the 2 postings from Orlando are reps for Xulon. I have had the same problems with Xulon. They come across saying one thing and another happens but if you are willing to pay an additional fee they would try to correct the situation. I have been totally disapointed. We just recieved a shippment of books that when we ordered we were told we could not pick up in Orlando (Longwood, FL)because they are shipped from up north direct to us. I was 2 miles from Xulon the day they were shipped to me from Orlando. I could have saved the freight on 100 lbs of books UPS to me.

We were also told the book would be showed at the Christian Book Sellers Coinvention. We paid expedite fees to guarantee it would be shown. Then when it was not they would not refund our money.

One of my Doctors tried to order the book directly from Xulon. A day after plaing th eorder she recieved a cancelation order. We did not understand why. The book was available through Amazon at the time. Xulon claims that the books can be ordered through them. So I contacted them and cannot get an answer.

Just a bad experience from the start.
Cam

Aurora, CO

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#8
Sep 28, 2008
 

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I bought a book published by Xulon, and I was surprised by the lack of quality in the book. When I searched through their site, I was greeted with tons of propaganda and little real evidence. They claim they are the largest Christian publisher in the world - strange, because I had never heard of them until I bought the book.

Secondly,'Eve', why attack Paul Davis himself instead of refuting his argument? He merely speaks for the many authors who have been conned by Xulon and their claims of Christianity. And who said peace meant ignoring scams and lies? Someone needs to be exposing deceit, or else more Christians are going to fall for the same old tricks over and over again!

~Cam

http://www.homeschoolblogger.com/poeticvoice
David Marsh

Yorba Linda, CA

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#9
Nov 11, 2008
 

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Tina wrote:
I have recently used Xulon and I'm overall disappointed. I found the language of services offered for the bestseller's package was very misleading (bordering on dishonest). For instance, they presented the following when I purchased the more expensive package (a little over $1900 several months back), "We will promote your book at a host of other conferences and conventions, including the annual Book Expo America with Catalogs! You will have the opportunity to spotlight your book at each conference." (exact quote). In the column where additional fees are stated, NONE are listed --- there was only a checkmark indicating that this service is included. A reasonable person would buy this package believing their book would be represented at the convention... however, UNLESS you are willing to pay an ADDITIONAL $149, this is not true. Your book will only be represented in a catalog (and who knows where that will be, under the table??). In the end, it didn't matter, because my concerns were not addressed in a timely enough manner to take advantage of the program --- the rep curtly emailed me stating that all the spots "were taken."
Other issues I encountered included: 1) not having my book posted on their online store until I called to complain about it not being there (over 1 mth after it was completed) 2) press release accompanied by an excel dump (with over 1,000 listings -- many out of date, most just simply websites, but no email addresses) requiring that you notify organizations yourself. 3) Spacing format throughout my book was not consistant. 4) High author prices for book purchases...#100 copies of a 200 page book cost me approx 75% more than another very reputable POD.
They did however deliver a good cover and had the book put on several online bookstores -- but stated to me that they only guarantee 4 websites: Amazon.com , Borders.com , Amazon.co.uk ( United Kingdom ), and Btol.com . I'm not certain how they will handle it if Amazon does disable the "BUY" button for POD's in the future.


Tina... your experience with the POD publisher is the exact reason that I decided to go it alone with my book. True self publishing is not that difficult, or expensive. Getting an ISBN and listing with Amazon, BN and a whole load of others is a snap, takes almost no effort. If I can do it, anyone can. Best wishes. David from www.seachestbooks.com


Bill

United States

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#10
Dec 6, 2008
 

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My wife published a book with Xulon. After 2 years on the market, Xulon has sent a royalty check for 75 books. There are more people in our own church who own the book than Xulon says they've printed and sold. One ministry in Minnesota ordered and sold out three cases of 50 each through their website alone. When asked about the exact number of books printed and sold, Xulon will respond saying they don't have a way to track that information. This is ludicrous. Their quality is good, their turnaround is good, but you will not be living off of the passive income of royalty checks with this company. If you pay the money, you will get published with xulon. Just prepare to be frustrated if you're counting on accurate royalty and sales figures.
Angela

Boca Raton, FL

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#11
Jan 6, 2009
 

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I am currently pursuing my second round of litigation with Xulon. I won the first case last month ($5,330) for reasons that are too numerous to go into here. I agree with all of the authors above that this is NOT a Christian company and trying to get them to keep their word on anything is impossible. The second round of litigation is based on the EXACT problem that Bill explains above. Xulon under-represents (read: lies) about the number of books sold so they can avoid paying royalties. I am owed thousands more, and I can't get anyone at the company to go over the royalty statement with me. The whole situation is outrageous and I would be doing a disservice to other authors if I didn't tell the truth about what's happening with Xulon. I just can't understand how a Christian company can operate like this.

Since: Jan 09

United States

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#12
Jan 8, 2009
 
Diane wrote:
My experience was nearly identical to Tina's in many respects, additionally, it's been nine months and the book still hasn't been listed at either Spring Harbor or Ingram's for retailers to have access. Has anyone considered a class action against Xulon? Their's is not a Christian way to do business.
<quoted text>
Someone NEEDS to bring a Class Action Lawsuit against this corporation! They have mislead and beguiled so many new Authors, and have NOT held up to their end of their contract! I am a new Author also, and my heart hurts for us all who trusted this company, all because we truly believed they were "Christian!" With my book, I found a place online "RENTING" out my book and many of yours also! According to this book renter's website, Xulon and Ingram KNOW ABOUT IT! But yet none of us get any royalty from it!
Jeannie

Since: Jan 09

United States

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#13
Jan 8, 2009
 

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Anyone wanting to email me about the website "renting out our books." Email me, at AngelGirlShines@Juno.com
I was floored! When this website that has been in business for years, just as non-caring as could be. Told me they were sure the Publisher KNEW they were renting books from out of the catalog pages. We are suppose to have legal copywrites on our books through Xulon. How can they allow other website owners to "rent" out our books starting at $9.99 and up, when we own the rights to our published book(s)! Did Xulon lie about our copyright also? I never received any confirmation of the copyright, I paid $2,300.00 for the Best Seller Package! Which the Copyright expense was suppose to be included in the price!
I pray more people find this site and scream their deceit from the mountain tops! THIS IS PLAIN WRONG!
Jeannie Leber
Jeannie Leber

United States

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#14
Jan 31, 2009
 

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How do we start a class action lawsuit against Xulon and their royalty division? How can we audit them? How can we have them investigated?

Question to you all- There are at least 50 websites selling my book online and in their stores (Few) mostly online. These (some)sellers give the number of books they have in quanity for sale. And they sold some. Plus I know personal friends bought online. But yet for the past 2 going on 3 royalty pay periods. Zero royalties earned? I would appreciate your input. Does this make sense to you?
Jeannie Leber

United States

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#15
Feb 3, 2009
 

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I can shed some light on some of these issues with you, that I found out. Xulon Press does not actually print our books at Longwood, FL. They do the beguiling sales pitches, and take our hundreds, and thousands of dollars, and make us sign a contract. The place who actually prints our book is Lightning Source.com . I was lead to believe the whole process and publishing was done at the Xulon Press, in Longwood, FL. This is one reason why Xulon Press has no idea how much it costs to print just one of our books, or how much royalty we get per book. What they tell us on their website, is a total lie.

I have contacted Salem Communications as well as Xulon Press this early morning at what early hour in the morning it is.
I will share everything I said, and so forth, when I wake up in a little while. This corporation has stock holders in Xulon Press and the radio station, etc. But I will tell you more tomorrow.
In Christ, Jeannie Leber
Riccie Shipp

Pittsburg, CA

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#16
Feb 18, 2009
 
I published a book with Xulon Press in 2006. I have never received a single royalty check from them. They claim they have sent checks to me (I have never moved or changed my address) and they have no proof that they sent payments. I have never received a 1099 from them either. I know that many have purchased my book because some have contacted me and our local Barnes and Noble purchased 50 books in early 2007. I have a lawyer working on it, but Xulon just continues to lie.
David Marsh wrote:
<quoted text>
Tina... your experience with the POD publisher is the exact reason that I decided to go it alone with my book. True self publishing is not that difficult, or expensive. Getting an ISBN and listing with Amazon, BN and a whole load of others is a snap, takes almost no effort. If I can do it, anyone can. Best wishes. David from www.seachestbooks.com
Trisha

Southlake, TX

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#17
Mar 3, 2009
 
Angela,
I,too,am experiencing equal frustration with Xulon Press!!!One of the things most angers me is how they go back and modify/CHANGE their orginal promises. For example,a one point the website stated that royalties were issued every quarter. Now, it reads semi-annually. How did they go into an original email and change it as if it was there all along? Seems fradulent! Anyway, I avout to initiate claims, but I don't know where or how to begin. Can you please assist me???I need to re-claim what the enemy has stolen!What is the first thing I need to do?
Angela wrote:
I am currently pursuing my second round of litigation with Xulon. I won the first case last month ($5,330) for reasons that are too numerous to go into here. I agree with all of the authors above that this is NOT a Christian company and trying to get them to keep their word on anything is impossible. The second round of litigation is based on the EXACT problem that Bill explains above. Xulon under-represents (read: lies) about the number of books sold so they can avoid paying royalties. I am owed thousands more, and I can't get anyone at the company to go over the royalty statement with me. The whole situation is outrageous and I would be doing a disservice to other authors if I didn't tell the truth about what's happening with Xulon. I just can't understand how a Christian company can operate like this.
Patty

Southlake, TX

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#18
Mar 3, 2009
 
Riccie,
Did you keep a record of all of your phone calls and emails? What type of lawyer did you hire?I am in the initial stages of pursuing claims against Xulon Press, but am uncertain of how to begin. Thanks in advance for any assistance you van give me!
Riccie Shipp wrote:
I published a book with Xulon Press in 2006. I have never received a single royalty check from them. They claim they have sent checks to me (I have never moved or changed my address) and they have no proof that they sent payments. I have never received a 1099 from them either. I know that many have purchased my book because some have contacted me and our local Barnes and Noble purchased 50 books in early 2007. I have a lawyer working on it, but Xulon just continues to lie.
<quoted text>
One time AAG

Fairton, NJ

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#19
Mar 4, 2009
 
Thanks for the tips, guys. Was seriously considering it. As for class action, I'm a licensed Florida atty. and I've worked C.A. cases for over ten years. They aren't as easy to litigate as they once were. Too many defendants purge the damaging documents needed to prove the case, so you need to find an inside source.... It also has to be a case that will line the pockets of the attorneys and frankly, the Plantiff usually nets peanuts in the settlement. There may not be enough in the damages column to make it a case a class action lawyer will consider. Those cases drag on in Federal court for years and the law firm eats the costs in the mean time. When all is said and done, The corporation gets off with a promise to clean up their act. My suggestion is to contact the office of the Attorney General, Economic Crimes Division [yep, I was once one of them] and make a complanint for counsumer fraud, if you feel you have been defrauded financially through an ongoing scheme to defraud. Print out a copy of this blog, showing that others feel they have been ripped off and scour the internet for more 'victims' of false and misleading advertising practices of the company. Have your paper work in tow and make an appointment to talk to one of the Assistant AGs if they call you to follow up on the complaint. Just be sure you keep your records and have your ducks in a row. In my opinion, you will make a bigger impact on them using this avenue than the Class Action route, because in my opinion, you will have a hard time finding a firm to take the case. They are great attorneys at the office of the AG and they really do care about the citizens who get ripped off. And they hate companies who engage in false and misleading advertising practices. The AG used to have offices in Orlando and Tampa but the main office is in Tallahassee. Check it out. Good luck. I think I'll go the agent/traditional route for my book!
Missy

Frederick, MD

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#20
May 8, 2009
 
I just went to a Xulon event last night and I am so glad I came across this blog before I paid them any money. Since we don't get to work with them in person, I was concerned about being able to see the type-set and the cover before publishing. They told me the price includes one cover, which their design team makes for you, and if you don't like it you have to pay more money for them to make you another cover. In addition, they only have one basic font and state that you have to pay additional for graphics.

Also, they say they publish 50-100 books/year and never turn down authors who pay to be published unless their books have profanity or unchristian-like topics. At the even I went to there were over 100 people. Now if they don't turn anyone down and have such big turn-outs, why don't they publish more books per year?

Also, they say they are the largest Christian Publisher, but I had never heard of them. Also, if POD is so cheap, why aren't more of the big-name companies catching on?

They sound so good up front but all of these questions I have are foresight before I pay them instead of hindsight and being swindled by them!

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