ARMY TOY SCAM-BEWARE of "KIDS ARMY STORE", Rip-OFF

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family_ties

Woodland Hills, CA

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#1
Aug 12, 2010
 

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Whatever you do PLEASE do NOT buy from KIDS ARMY STORE ( www.kids-army-store.com . I purchased about $400.00 worth of items. Prices were so low I could not stop...but its true folks you get what you paid for...or not. I had 5 items back ordered, but they did not note that on the packing slip of course. Cost us so much time checking and rechecking since the slip noted ALL items shipped. What a scam. But it gets worst; 95% percent of the items are so bad my garbage collector wouldnt take them! Absolute JUNK!
Thats why the prices were so low I guess. STAY AWAY from KIDS ARMY STORE. They are located in the UK I believe. And when I wrote them they basically replied like an angry teenager, rude, nasty, profanity etc. SHAME on them
USA_DAD

Long Beach, CA

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#2
Aug 22, 2010
 

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I was also ripped off by KIDS ARMY STORE! Do not buy from them at all. They are the plague of army and military clothes and toys. They still refuse to pick up their defective items
ARMY DAD

Riverside, CA

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#3
Sep 28, 2010
 

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I am a US Military Officer deployed in Iraq. I thought it would be nice to send my boys some toys form this site. Boy was I ever wrong!
First they double charged my card, then it took 2 weeks for them to get to my home in AZ. When they did get there they had sent the wrong items.
So, ok I can forgive a simple shipping error. But this is when the real problems started.
1st, I could never speak to anyone in there UK store.
2nd, when I did get through, they could not have cared less about my problems. They told me to ship the items back at my cost and I would then be sent the correct items. I told them to send a shipping label to me and they said they could not do that as they are located in the UK and don't have a US company who they use. They finally they agreed to send the goods, but only after charging my card again for shipping.
I told them this was poor customer service and that they should stop selling their items in America if they can't provide after the sales service.
They told me that they only care about keeping UK customers happy as they don't really care what Americans think. I could not believe they said this.
Well it's my opinion that if it was not for us "Americans" they would all be speaking German.
I have made sure everyone here knows to NEVER BUY FROM KIDS-ARMY-STORE.COM
I found another US based company that provided all the same items about a week later. I wish I had found KIDS-ARMY.COM first, my items shipped the same day I placed the order and arrived two days later. My boys were thrilled.
Thanks Kids-Army.com for reminding me why I always should support stores located here in America!
USA_RULES

Woodland Hills, CA

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#4
Sep 30, 2010
 

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I AGREE. Why doesn't the US gov do anything about companies based overseas that rip us Americans off. And I also aree if it was not for our blood they would be speaking German. This company is a rip off and must be shut down!
MLMLegal

Portland, OR

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#5
Sep 9, 2011
 
Munkney

Shrewsbury, UK

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#6
Jan 13, 2012
 

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I have to say I am shocked by the poor reviews here. I just googled to post a review from my recent experience & happened on this site. I Emailed the Kids Army Store regarding a replica helmet my boy had for Xmas, that was damaged. My aunt bought it but I never said it was from there. It was just an enquiry as to whether they would do anything. Didn't expect a response actually, having had no response from the actual manufacturer. However they sent me a brand new helmet. I've never heard of such great service. To this day I dont know if the original even came from that shop. Still in shock! A different experience to you guys accross the pond but there you go. Sorry for you, happy for me...
Gary Fisk CEO Kids Army

Riverside, CA

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#7
Jun 14, 2012
 

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Hello, My name is Gary Fisk, I am the CEO and President of Holy Monkey,Inc. Our dedicated team of employees and I run several online retail stores here in California, one of which is Kids-Army.com
The reason i decided to write this post was to let anyone who reads the complaints posted above know that we are in NO WAY affiliated with Kids-Army-Store.com . In fact after going to their site we noticed they are no longer in business. They do seem to have a site in the UK, but not here in the USA.
I want to personally assure everyone that we here at Kids-Army.com work very hard to keep all of our customers happy. It saddens us to have people call asking why we have such bad reviews for kids-army-store.com thinking that kids-army.com is the same company.
As i am sure you can image, the last thing we want is to be associated in any way to a company that treats it's customers so poorly.
I do not wish to turn this post into an advertisement for kids-army.com so I will end by saying. "If a customer is not 100% satisfied with any purchase they make from any of our sites, I personally guarantee your money back"
Gary Fisk
CEO
Holy Monkey, Inc.
Carrie

Rochester, MI

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#8
Sep 30, 2012
 
Good you left a comment Gary! I was ready to cancel my order.
Danielle

Orrington, ME

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#9
Nov 24, 2012
 

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I'm glad I continued to read ALL the posts. I had an order placed for kids-army.com and after reading first few posts was horrified and canceled my order. I continued and read Gary's post and realized my mistake. Thank you Gary for the clarification! My boys love army gear and I was so pleased to find this on the site kids-army.com .
Christal

Vancouver, WA

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#10
Dec 2, 2012
 

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Thank you Gary for posting. I too was about to place an order and saw all the terrible comments and negative posts on kids army store.com . I kept reading and was glad to see your post. I always look to purchase from stores based right here in the good old USA!!
Jim

UK

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#11
Dec 29, 2012
 
Just read this nugget's comment that we would be speaking german if it waqsn't for american blood, what a knob!!!!!!! Britain and her allies fought for 3 years prior to our 'saviours' entering the war after the sad events at pearl, wise up man
USA_RULES wrote:
I AGREE. Why doesn't the US gov do anything about companies based overseas that rip us Americans off. And I also aree if it was not for our blood they would be speaking German. This company is a rip off and must be shut down!
shuffle master

Ireland

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#12
Apr 7, 2013
 
do not get kids army store mixed up with kids army shop.kids army shop is brilliant and has quality items
Mommaneedsluv6

Hendersonville, TN

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#13
May 1, 2013
 
GlitterMamma

Olympia, WA

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#14
May 15, 2013
 
Gary Fisk CEO Kids Army wrote:
Hello, My name is Gary Fisk, I am the CEO and President of Holy Monkey,Inc. Our dedicated team of employees and I run several online retail stores here in California, one of which is Kids-Army.com
The reason i decided to write this post was to let anyone who reads the complaints posted above know that we are in NO WAY affiliated with Kids-Army-Store.com . In fact after going to their site we noticed they are no longer in business. They do seem to have a site in the UK, but not here in the USA.
I want to personally assure everyone that we here at Kids-Army.com work very hard to keep all of our customers happy. It saddens us to have people call asking why we have such bad reviews for kids-army-store.com thinking that kids-army.com is the same company.
As i am sure you can image, the last thing we want is to be associated in any way to a company that treats it's customers so poorly.
I do not wish to turn this post into an advertisement for kids-army.com so I will end by saying. "If a customer is not 100% satisfied with any purchase they make from any of our sites, I personally guarantee your money back"
Gary Fisk
CEO
Holy Monkey, Inc.
We have ordered from kids-army.com many times and at first I thought this was about them. I was shocked because we have had nothing but awesome service and items from kids-army.com . Luckily I'm not a total moron and figured out quickly these posts are about a different horrible sounding company with a similar name.( kids-army-store.com ) Please don't confuse the two!
Romanvarsa

United States

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#15
Oct 26, 2013
 
I concur with the previous statement made do not confuse Kids Army with Kids Army store. They are not the same and Kids Army here in the states it is awesome and great store. I have personally never had any problems, but great service and very cool gadgets for the kids. Thank you!
Sigh

Lake Oswego, OR

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#16
Nov 2, 2013
 
Thank you for clearing this up
Alabama mom

Brewton, AL

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#17
Friday Mar 28
 
Ordered on a Saturday and called back wensday to find out my order hadn't been processed and sent to warehouse. Costumer care was very rude and acted as she could careless. Actually said it wasn't her fault! Needed it by Friday for my sons birthday. Didn't happen. Owner said if I wanted it by Friday maybe I should have it sent over night! Well....got it Tuesday and both guns were broke by Thursday! I broke one by just firing it! Pure junk!!!! Do not buy from this site!

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