Cheetah Motorsports Manufacturer of Gas Scooters Launches Natio...

We have been trying to become a dealer for quite some time. An e-mail would have been nice :). Good scooters, can't wait to start selling them.

I have been looking at the cheetah scooter for a while now and I really like the warrenty information and roadside service. The downside is that I can not find a place in MD to actually see the bike. I would like to sit on it to see how it feels. If those who read this post have a 50cc cheetah scooter please let me know how you like it.

Cheetah Motorsports of Greeley needs to pay more attention to service.I like my Cheetah, even though I've only had it a month. I have to be honest though. It took about 26 days to ship not the advertised 14, and it came with a whole in the fuel line. So much for them checking it out. The delivery did not go the way they claim either. The carrier R&L just wanted to drop and run, and not allow time to unpack and inspect.

The speedometer is off by 8mph at the top end. That means that you odometer is off also. When you calculate that you're getting 70 mpg.(NOT) you're only getting about 63mpg. these are the realities of the product and service. Cheetah Motorsports also made another promise to me that they did not honor.

purchased sl 150 12-b in oct. 08. have less than 100 miles and needs new headlight bulb.battery will not hold charge.have tried calling co. for warranty.phone never answered. left messages.never had return call.

Scooter broke down Jan 12. have now been able to contact them. they won't answer phone or e-mail.
I found it strange the scooter has an American drive belt. Good ole Gates Rubber. My break down could be an American service problem, and not caused by Chinese manufacturing. Had a Colorado friend stop by Cheetah Motorsports at 9:00 a.m. last Friday. The place was locked up.

I've been trying to get in contact with them as well. Called today to get a message that their inbox was full. This is not a good sign. I initially had good service in November with them replacing the wrong color trunk and sending an additional headlight since one stopped working. However, I'm fearing the worst now. Has anyone else had luck contacting them lately?

I, too, bought a scooter in November, 2008. This morning it died after making some pretty horrible noises.
I can't get through to them either, mailbox is full message. Now I'm very worried about my decision.
Jamie's cell is at the end of the article and I have left a message there.

John

Well I got the 250 cc Cheetah scooter and so far happy with it. As far as support and honoring warranties by Cheetah Motorsports company thare are NONE !!! My scooter was damaged in shipment and ofcourse I followed all the procedures and was promised replacement parts to be shipped. Now 3 months later I do not have the parts and no one from Cheetah Motorsport company answers my emails or pick up the phone. Looks like another wanna be company that makes promises and does not keep them. I'm about to report them to BBB for not fulfilling their warranty obligation. Stay away from this place. I have found identical models of scooters at another places and cheaper to with better support. Cheetah motorsports looks like home garage company that can and will not provide any support. Debi can not handle this job.Cheap talk about all the gold and Platinum warranties. They don't exist here.

I purchased a Cheetah Motorsports 250cc scooter (which is really a rebranded Shanghai Shenke YY250T) in Oct.'08, and I've had nothing but terrible experiences dealing with this totally irresponsible and unresponsive (to customers at least) co.! First of all, the scooter was severely damaged because it was inadequately packaged by the Chinese manufacturer, and in addition it was rough handled and abused by the carrier (R&L). Jamie Johnson (the co. rep. with whom I attempted to work) point-blank refused to allow me to return the damaged scooter to the factory, telling me that this type of "cosmetic" damage occured all the time and that they would send replacement parts (yeah, right).

After 4 months of taking pictures, sending emails and calling multiple times to complain I received only one part of a dozen or so parts that were needed for warranty repair. Also now the scooter hesitates and misses severely whenever I roll up the throttle to give it more gas, this may be due to an automatic choke or other undisclosed problem that may have been caused by the shipping damage. The rinky-dink el cheapo battery charger did not work at all even though the green LED indicated that the battery was charged, and the battery discharged very quickly. I purchased a new AGM replacement battery and quality motorcycle charger on my own (and now I'm out another $130). After attempting to call several times (your call will be auto-disconnected after you hear the def. voicemail "memory full" msg) and sending many emails I have given up trying to contact them, as they don't answer the phone or reply to emails at all.

I insisted before purchasing the scooter that they set up a warranty service agreement with a local motorscooter dealer. I was given a local co. name but the mistake I made was not calling this local motorcycle co. to verify that the warranty service agreement was in place before I gave Cheetah Motorsports my money. I found out later after I needed warranty service that Jamie Johnson had called them alright, but the warranty agreement between Cheetah Motorsports and this local dealer had never been completed. So when I called this local dealer to schedule warranty service, they not only refused, they practically laughed at me for being such a fool!

Cheetah Motorsports website claims of platinum warranty and support after the sale are a total farce!

Also forget trying to get any help dealing with them from the delightful PayPal Resolution Center--after I attempted to log a dispute, it was immediately closed out by the system and never opened because there is an unstated limit of 45-days after the purchase transaction to file a dispute (what a total farce--I had hardly rec'd the scooter by that time).

My advice to any potential customers is to never purchase anything from this co.--if they are not already out-of-business, then they deserve to be based on the deplorable way that they treat customers. After they get your $ you will not get any warranty or other support from them whatsoever, so you might as well kiss that scooter and your money goodbye!

Bought a 50cc Metro on 13 Oct. Electric starter quit after 40 miles. Talked to Jamie Johnson about repair but decided to wait until weather warmed-up to do it. Now can't get ANY answer at ANY of their listed numbers including fax#. This whole deal stinks like a two-week old flounder. But, my fault, I should have popped for a Honda or Yamaha. Internet buyers beware, don't buy ANYTHING from China that has MOVING PARTS.

I am surprised to see the negative reviews? I own a Cheetah Touring 250cc scooter and it runs perfect. I have few friends that purchased one after I did and they have been happy as well.

I did find it a bit difficult to reach Cheetah the first few times I called but once I did the receptionist explained that they get a lot of calls and can't always reach them all, she was very apologetic.

After I saw some of these posts I called and asked her if she could explain and she said there is a process for warranty repairs via an tracked e-mail system and if people don't follow the proper procedures it is difficult process.

I don't know it sounded reasonable enough to me? Trying to be the devils advocate here since it doesn't seem that anyone else is, but I worked in retail and I can tell you that for every 100 happy customers there is 1 un-happy one that will drowned out the voices of 1000. I also learned that there are many needy people in the world that want everything for nothing from a company and will demonize them if they don't get it.

I'm not saying that is the case here but one has to wonder.

- Mikey

My name is Justin and I am the Director of Operations at Cheetah Motorsports. I will be happy to answer some of the posts here. I can start off by saying that I am familiar with some of the customers here based on their names and problems that are described with the vehicles, and I can firmly say that many of you have been less then forthcoming in your postings (to put it politely) and some are downright dishonest in their facts.

In regards to not being able to reach a rep by phone or e-mail, we recently switched from a retail footing to a wholesale model. The reason for the shift to wholesale was due to a high rate of customer warranty fraud, abuse and theft. This minority of dishonest customers resulted in a deficit in the warranty repairs budget, which unfortunately was not depleted due to warranty repair costs (as these are minimal in scale) but as a result of the fraudulent abuse of the system.

An e-mail was sent out to all customers notifying them of the issue and also notifying them that, although we were no longer providing retail sales we would continue to honor the warranty service. It also stated the warranty services would resume in the 2nd qtr of 2009. However most of you failed to mention this fact in your above posts.

Some of you reported initial problems with your scooter, we know this to be false as we inspect and test drive every single vehicle before it is shipped out.

Delivery damage is also covered under warranty but only if the customer follows the proper procedure of documenting it on the delivery invoice. Many customers did not do this and therefore we cannot file a claim with the shipping company for reimbursement. We have also had customers wreck their vehicles a week after receiving it and bringing it in for a "delivery damage" claim (this being the least of the abuse).

I also am aware of some the fact that some of the claims here are as a result of neglect or improper use of the vehicle, as the proper operation and maintenance requirements are clearly laid out in the warranty you received. For example, running your scooter without oil is not covered under warranty repair.

If anyone has any specific, legitimate, claims I will be happy to address them. Feel free to e-mail me through the company's web site.

Thank you,

Justin

So, Cheetah speaks!?

Google Scootdawg and Cheetah and read the entire thread started by an early purchaser of a Cheetah scooter. There is also an earlier thread where Jamie himself posted lots of claims and promises about his products that seem to be less than honest.

Oh, and have you checked out the Better Business Bureau's listing for Cheetah? It gets an F for

Failure to respond to complaints filed against business.
BBB Accreditation was revoked because business failed to comply with agreed BBB standards.

Any comments, Justin and "Mike"?

We are virtually inundated with attacks on all sides from dealers and other competitors. From internet postings, forums, company e-mails, bogus BBB complaints, it becomes virtually impossible to respond to every hostile competitor in the market posing as customers. We have gone after a few legally that have gotten out of line, however it is impossible for us to respond to every frivolous comment and every competitor posing as a "customer". We have decided to instead focus on developing our business and taking care of our customers.

Well Justin, I think you are the one telling falsehoods, not the customers. I know from experience as I purchased one of your 250 touring scooters and know about your failure to honor your warranty. Your pre inspection is also questionalbe as my scooter came with a Chinese spark plug, fuel lines and several misconnected vacuum lines. The air filter was never oiled and the mirrors were so lose the wind blew them down so all I could see was the road under me. I tried to follow your procedure for warranty work, but no one from Cheetah would return my calls or those of the service shop you set up for me. I had to pay the charges myself to get my scooter back. I am also waiting for damaged body parts since October of last year, and yes, all damaged items were listed on the delivery sheet. You sent the wrong parts and promised I would get the correct ones very soon..........still waiting. And because I have documented my experience with your company on the Scootdawg forum, you are threatening to sue me. So if anyone out there wants a Chinese scooter, read what's here very carefully. What kind of company touts their two year waranty and road side assistance and then says they have run out of money? Does the word FRAUD mean anything to you???

Mr Coren,

All of your inaccurate accusations have been thoroughly addressed in the forum in which your posted your original comments.

Justin

Mr Coren,

We understand that you are disappointed that we would not give you the $600 discount you requested prior to purchasing your scooter.

However, irregardless of how many online identities you assume in an effort discredit out company through various postings online, you agreed to to the cost of the vehicle when you purchased it and you are required to follow the proper procedure for warranty repairs, not make them up as you see fit.

Best regards,

Justin

I see you have plenty of time to respond here and on Scootdawg. Why was there never any time to respond to *any* of the complaints filed with the BBB? Why not present your side of the story to them? Maybe you were afraid that they wouldn't think "we ran out of money" is a valid reason for failure to honor a warranty contract? Oh, I know--they are just another "hostile competitor" posing as a consumer organization, right?

Note below that Cheetahmotorsports.com has only been in existence since July 17, 2008, despite what is posted on their web site, wiki page and press releases. Check their WHOIS to see for yourself. So the complaints logged before the BBB booted them were over about 6 months, not the standard 36.

From the Colorado BBB web page:

BBB processed a total of 5 complaints about this company in the last 36 months, our standard reporting period. Of the total of 5 complaints closed in 36 months, 5 were closed in the last year.
Delivery Issues BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.

No Response BBB Definition:

No Response - The company failed to respond to the complaint.

1 - Company failed to respond to BBB to resolve or address the complaint issues.

Repair Issues BBB Definition:

Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship.

No Response BBB Definition:

No Response - The company failed to respond to the complaint.

1 - Company failed to respond to BBB to resolve or address the complaint issues.

Customer Service Issues BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

No Response BBB Definition:

No Response - The company failed to respond to the complaint.

2 - Company failed to respond to BBB to resolve or address the complaint issues.

Guarantee or Warranty Issues BBB Definition:

Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.

No Response BBB Definition:

No Response - The company failed to respond to the complaint.

1 - Company failed to respond to BBB to resolve or address the complaint issues.

SAL-
I WAS A TRUE EMPLOYEE OF CHEETAH AND AM STILL LISTED ON THERE SITE AS A CURRENT ONE, BUT HAVEN'T WORKED THERE IN OVER 6 MONTHS.
Feel free to contact me about Cheetah by
emailing me. jsalone1@hotmail.com
There Person Posting as JUSTIN is not me and
probably someone else assuming my identity.
I'd be happy to work with unsatisfied customers and the ones who have been deceived by the company.

Sal, there is more than one person named Justin in the world. If you truly are an "ex-employee" of the company call the main office if you have a questions.