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Harley-Davidson Motorcycles

continuous problems with new harley davidson and can't get it fixed

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Showing posts 1 - 5 of 5
CITYMIKE61
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#1
May 7, 2008
 
I wanted to be in the wind so I bought me a 2007 Harley Davidson 1200 Sportster Low last May. Within a years time and 2,000 miles I've had my bike in the shop for squealing/whistling noise in the back end. The first time they replaced the rear rotor and pads. 50 miles after the supposedly repair job I hear the noise again. I have Vance & Hines pipes on my bike and its embarassing when I hear the noise over the pipes. Now my bike is in the shop for the third time and they tell me they've replaced everything in the back end and it still has the noise. Any help on what I should do. They won't even give me a loaner bike while my bike is in the shop. Help.
Irover
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#2
May 8, 2008
 
CityMike62 if I where you I would check with Maryland State Consumer Affairs Dept and see if your
State has a LEMON LAW. If so, you may have recourse
to get the problem resolved or return the bike to
the dealer for a refund. New Jersey has such laws
but if you don't ask the Dealer is certainly not
going to tell you. By the way which dealer was the
bike purchased from?
Long Time Harley Rider
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#3
May 8, 2008
 
My wife does buy-backs for GM, all states have some sort of lemon law. They differ a little from state to state but they go something like this....3X same issue or loss of use 30+ days in a year. Yea the dealer will never tell you this. Oh yea the bikes that the factory mechanics school uses for their students are all lemon law buy backs. There are ALOT of them. Im not sure what they hell they did but since 06-07 there has been alot of issues since then including over heating, I hear theyre running them real lean trying to stay out of trouble with the EPA. My advice is buy a pre-06' and ride the hell out of it.
Tim Howell
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#4
May 21, 2008
 
Acutally a much less painful way to clear up this matter is to call Harley Customer Service in Milwaukee. I had a recurring charging system issue with a 2006 Buell. The bike had been into the shop 5 times without a fix. Customer Service sent factory reps to my dealer and they couldn't solve it either. I total my bike was in the shop for31 days in the first 6000 miles. Bottom-line customer service was awesome. Once I told them that Harley needed to step up and support the product or I would have to seek legal remedy, they responded quickly and offered me a new bike. I understand how frustrating it is to have a problem with your bike especially when it leaves you stranded on the road side like mine. But give customer service a chance. My experience was very nice and they fully stand behind their product. howell63fverizon.net
Irover
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#5
May 21, 2008
 
howell, I think you are either a very patient person or a motor company employee. If when I bought my new sportster for almost 10K and it left me stranded that many times, I'd be getting my money back and finding another ride! Bottom line, the dealer shouldhave stepped up and provided you with a replacement until they (with the help of the factory) solved the problem, not returned the bike to you and have it fail over and over again! Why couldn't the dealer fix it? Maybe because they don't have anyone who is qualified on Buell?
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