The decline of a once great Lowe's

Posted in the Lowes Companies Forum

Lady lowes

Charlotte, NC

#1 May 13, 2012
It is so sad to watch what is happening to our stores.
Poor leadership at the top. Asm's running scared.,dept mgrs dropping like flies.

I only hope this is not a sign of things to come.
lOWES lOSER

Fort Smith, AR

#2 May 13, 2012
I'm afraid it is the new norm...It is sad!
DMxMD

United States

#3 May 13, 2012
The only ones running scared or dropping like flies are the ones on the way out for poor performance. Lowes is finally starting to get with the program by setting and standing by expectations for performance.
nedm

Pembroke, MA

#4 May 14, 2012
It isn't so much poor performance but consider the following.

Spiffs and sos were incentives to sell. Lowes didn't gradually get rid of them but totally gutted them overnight.

The amount of new stores opening up has been scaled back dramatically. It is no longer 100 or so stores a year...try ten.

Training for positions is gone. There is no more emtp or mtp...specialists do not even have a PK session like hd would have.

There are little if any educational requires/levels of experience required for jobs.

So basically you are stuck there. In a low to no growth position just waiting for something to change.

What does lowes have above any and every possible employer?

I know an employer looking to hire about ten people at the pay level around a specialist for just starting pay. If you have health insurance on your own it is above department manager pay...starting pay. A whole generation now is growing up where not having or wanting a house is the norm. What is lowes plan to change that?

www.patriotledger.com/topstories/x1266600164/... A 12 story apartment complex is going to be built next to a lowes. Few of those people will actually have to need to shop there. Lowes has to support houses over apartments since they have more money in them. Again not a peep from the company.
Drama

Concord, NC

#6 May 14, 2012
Hate to tell you but Lady Lowes is right. The only thing LEF has done has given ASM's an "out" by blaming department managers for not "buying in" and thus forcing them to step down or be fired. Dept managers are a dying breed at Lowes these days. You either drink the kool aid or find yourself looking for a job. Days of free thinking and coming up with your own ideas are gone. We have all become puppets and the puppet masters are the only ones running the show.
Lady Lowes

Charlotte, NC

#7 May 14, 2012
Just walk around your stores & look at all the empty holes.

Look at Northlake project. It looks like we sell signage instead of product.

Our shelves are empty , spaced out & that is not what a retail store should look like.
I have had more than a few people ask if we were closing.

The only dept that has some bulk to it is seasonal, for now.

The morning pep talks are to keep you from jumping ship. Lowe's was growing but greed has consumed it. Sounds a lot like the old PTL club.
Bird

Berea, OH

#8 May 14, 2012
Lady Lowes wrote:
Just walk around your stores & look at all the empty holes.
Look at Northlake project. It looks like we sell signage instead of product.
Our shelves are empty , spaced out & that is not what a retail store should look like.
I have had more than a few people ask if we were closing.
The only dept that has some bulk to it is seasonal, for now.
The morning pep talks are to keep you from jumping ship. Lowe's was growing but greed has consumed it. Sounds a lot like the old PTL club.
Yes, I completely agree. I have posted on more than one thread about the ridiculously low stock levels, for weeks at a time, on many high sales items. Here is one thing that you should try, though, get on the website and see if the product that your store is out of for weeks at a time is in stock in the district or "market" now, at least in the closest stores. Bet it isn't. Then, choose "parcel shipped" on the website, and see how long it would take you to get it online. Bet in most cases it says 3-7 days. Now, it is amazing as hell to me that they cannot have it in stock in the store for weeks, yet anyone buying from the website can have it in 3-7 days?!? If you just step back and look, you will see that they are "forcing", not "guiding" customers to use the website if they want many products.

Another thing, when you start making toilets WEX, something is wrong. Especially the cheapest in the store, and most especially in an area where rentals are high, and landlords are looking for the cheapest solutions to their problems. If your toilet breaks, there aren't many options. You still have to go, no matter what anyone says. Who can wait a week for a working toilet?
nedm

Pembroke, MA

#9 May 15, 2012
Reminds me a tad that before the website the only way to have something delivered was deliveries. If things can be shipped that can dramatically lower the need for deliveries.
interested shareholder

North Wilkesboro, NC

#10 May 18, 2012
Their thinking at the office in Mooresville is that all sales will be sold on the internet and the stores are no longer important. They are even making plans to sell outparcels in their store parking lots. Absolutely stupid, but this is Niblock's bunch! They do not know anything about retail or store operations.
interested shareholder

North Wilkesboro, NC

#11 May 21, 2012
Another terrible quarter. What is going to take for the Board to look for a new CEO?
Radar

Columbia City, IN

#12 May 21, 2012
DMxMD wrote:
The only ones running scared or dropping like flies are the ones on the way out for poor performance. Lowes is finally starting to get with the program by setting and standing by expectations for performance.
Well that's kind of funny "DMxMD". Some of those "poor performance" people leaving my store have found jobs at double the salary, with company cars. In terms of demanding performance, Niblock talks to the street and share price drops 10%.

No one wants Lowes to fail, but few still believe Niblock is leading us into the promised land. There's a reason the insiders dumped their shares at $30+. Even THEY don't believe what's coming out of their mouths.
MDLow

Northville, MI

#13 May 21, 2012
Nibby will be gone soon. Investors don't like a stock dropping 10% in 1 day because of his words.
Radar

Columbia City, IN

#14 May 22, 2012
MDLow wrote:
Nibby will be gone soon. Investors don't like a stock dropping 10% in 1 day because of his words.
After the astounding levels of investment in MyLowes, Never Stop Improving ads, Northlake, etc., how could a sane CEO go to the street and say Lowes projections are being revised DOWN?

That's commensurate with saying "Hey, everything I'm doing is a big waste of money - we'll be losing market share to HD in 2012 just like we have for the LAST 36 QUARTERS?"

Lowes' investors need to wake up and smell the "coffee" odor being shot out by the funny machine Niblock bought for our coffee maker aisle. Never Stop Improving? How about, "Never Stop Wasting Investor Money"?
NewBee

Denton, TX

#15 May 22, 2012
Who is Nibby?
Maybe with all of this focus on what customer want the leaders will notice that what customers like is to come into the store an get what they are looking for and not for some one to tell them by looking on the i phone that our other store hase it or we will be glad !!! to order it in for you.if they want to order it they would stay home and you will get no add on sales but most likley if we dont have it in stock they will cross the road and get it at the orange store (ordering it , no longer works, look at Sears and Montgomery Wards
If you have eggs in your basket you sell them if you dont you dont!
Radar

Columbia City, IN

#16 May 22, 2012
NewBee wrote:
Who is Nibby?
Maybe with all of this focus on what customer want the leaders will notice that what customers like is to come into the store an get what they are looking for and not for some one to tell them by looking on the i phone that our other store hase it or we will be glad !!! to order it in for you.if they want to order it they would stay home and you will get no add on sales but most likley if we dont have it in stock they will cross the road and get it at the orange store (ordering it , no longer works, look at Sears and Montgomery Wards
If you have eggs in your basket you sell them if you dont you dont!
"Nibby" is short for Robert Niblock, CEO. Your comments are on target.
NewBee

Denton, TX

#17 May 22, 2012
Thanks, Radar, I am trying to learn all that I can about our company I plan on sticking around until I can retire (20+ yrs) so I have to find my nich for them. I do not intend on being sales forever and plan on moving back into managment when they get thru this snafu!

They are all about social media marketing and using the web to sell but have not even figured out that a national FB page does not work, you have to get local customers to follow their local Lowes FB page and in their local markets on FB 900 million how many they want to reach?

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Lowes Companies Discussions

Title Updated Last By Comments
an hr manager at lowes....just say no!! (Apr '13) Tue Jada 63
HA ! Employee appreciation? Mon nothing left to say 4
18 year Lowes employee stops theft, gets fired! (Oct '13) Dec 12 Wow 31
Lowe's to Introduce HGTV Home by Sherwin-Williams Dec 11 chance17 1
Sales Training? How do I learn to sell? Dec 5 nedm 7
I hate working at Lowe's!!!! (Feb '13) Nov 30 Trevere 67
best and safest position in lowes (Jan '13) Nov 29 nedm 30