IBM provides free ITIL how-to tool

Apr 14, 2007 Full story: Network World

“IBM's free IT service management assessment tool incorporates multiple best practice frameworks in a single integrated model”

IBM today will make available an update to a free tool that provides IT managers with access to best practices surrounding IT service management and governance frameworks. via Network World

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Owen Kapoma

Johannesburg, South Africa

#1 Apr 23, 2007

I would like to attempt the ITIL exams.
Owen Kapoma


#2 May 18, 2011
Finally I clear my ITIL exams

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