Home Depot Vs Homedepot.ca

So Im surfing the web looking for an outdoor fireplace. I find what I want on homedepot.ca. The price states $99.00. So I drive to my local place in Thunder Bay, Ontario Canada, the price there is $139.00 (a 40% difference). I ask whats going on, they say they have nothing to do with the pricing on the website, and that they have to charge more at the store because THEY have to pay shipping. I was then told, if you were to buy it from the site, shipping would be 40 dollars anyways.(which I find out later its a LIE, its only 27.00). No where on the ITEM page does it state WEB PRICING ONLY. You ONLY find out later that its web pricing only when you click ADD TO CART, then in tiny grey font it states it web purchase only. If I was just looking on the site for pricing (to do comparisions between stores), and not intending on purchasing via the web, I would NEVER ever see the tiny greyed text stating web purchase only. Home Depot is suckering people into their store by advertising prices on their website which they know is significantly lower then their instore pricing. FORTY PERCENT LOWER!.

Scammers!!!!

As a HD employee .....many.....many of the items that are found at HD.com are not available inside the stores. One reason....there is simply not enough room to store all this merchandise...and YES the stores do have to pay shipping costs.

This is not a scam BTW. Items sold via the web are sent directly to the customer.....one time handling/shipping etc.

Whereas items purchased thru the stores have to be packaged/wrapped/loaded/shippe d/unloaded and then placed on the sales floor. Everytime someone touches an item the cost goes up.

Its still a scam. you go to any other site, and a price you see is a price you pay in store as well, unless its marked CLEARLY on the site WEB PURCHASE ONLY (ie go to futreshop.ca and check things out). HD is the first place Ive ever seen that sneaks around like that... total BS

I purchased an outdoor fireplace on line for $459.00, then paid another $100.00 to have it shipped. The item stated "AVAILABLE ON LINE ONLY" and 2 weeks later, i go to my local store and there the same firplace sits for $320.00 without the delivery fee. I called home depot.com to ask for an adjustment, and was told..."NO CAN DO" we are a seperate company. A price diff. of $130.00 from the same company with deceptive advertising of on line only is against the law and i have written to my local attorney generals office as well as the consumers affairs office.

oh, the best part of my fireplace story is when i tried to "rate it" on the web site....give it one star, and warn people to buy it in the store and save money, they won't post it....they only post the positive responses. I will NEVER EVER EVER step foot in a home depot store again.....lowes here i come!

BTW, the customer service manager that was so rude to me on the phone, actually called me honey....as he told me he no can do anything about my being ripped off by home depot...his name was WAYNE out of atlanta corp...number 8151

same experience with home depot.com , i will never buy another thing on line from them! Rip off artists!@

DO NOT SHOP AT HOME DEPOT.COM They are run 100% independent of home depot, and do not have the same pricing. hd.com is higher priced and the customer service is HORRIBLE!

carol wrote:

DO NOT SHOP AT HOME DEPOT.COM They are run 100% independent of home depot, and do not have the same pricing. hd.com is higher priced and the customer service is HORRIBLE!

I work at home depot and i will never shop there or even work there again they are indeed total rip off artisis.The management also really doesnt care,even about there employees that complain about not enough staff and no help for new staff.
Trust me shop at lowes,rona,or if your in canada...Canadian tire.

Do you remember the brand of this fireplace. I also bought one after the winter it is falling apart. I can't believe.
Thanks

PISSED OFF wrote:

I purchased an outdoor fireplace on line for $459.00, then paid another $100.00 to have it shipped. The item stated "AVAILABLE ON LINE ONLY" and 2 weeks later, i go to my local store and there the same firplace sits for $320.00 without the delivery fee. I called home depot.com to ask for an adjustment, and was told..."NO CAN DO" we are a seperate company. A price diff. of $130.00 from the same company with deceptive advertising of on line only is against the law and i have written to my local attorney generals office as well as the consumers affairs office.

I believe the prices are the same on home depot .com now.

Home Depot has a price match guarantee and I'm fairly certain it applies to getting HomeDepot.com prices on in-store purchases. It has to be the exact same item though. Arm yourself with that information the next time you go to purchase something in the store.

okay it's not a scam here it is simple and easy...just do the math asyou stated shipping cost is $27.00. So here goes $99.00
g.s.t and P.s.t@13% 12.87
shipping 27.00
------
138.87
I don't see this as a scam at all. Be well,

Tricia

James wrote:

As a HD employee .....many.....many of the items that are found at HD.com are not available inside the stores. One reason....there is simply not enough room to store all this merchandise...and YES the stores do have to pay shipping costs.
This is not a scam BTW. Items sold via the web are sent directly to the customer.....one time handling/shipping etc.
Whereas items purchased thru the stores have to be packaged/wrapped/loaded/shippe d/unloaded and then placed on the sales floor. Everytime someone touches an item the cost goes up.

As a former IMA I can say this "ripping off" is more widespread than ever. It's common practice to claim higher original prices on clearance tags, then offering said item at the original price as if it's a bargain!(i.e. a can of paint selling for $6.99 is labeled with a yellow price tag claiming it was origially $8.99...$2.00 off, what a bargain......NOT!)

Somewhat related.....why aren't prices at HD in Canada on identical items at the very least the same as in the US?

OK, I understand some items may attract duties upon entry to Canada but the items I am comparing are made in either the US or Mexico and are therefore duty free under NAFTA.

The one item I'm considering buying is 29% higher priced in Canada. If you take the current exchange rate into account, it's actually 32% higher.

UNACCEPTABLE!

But the service is so much better in Canada so that price is not important.

and also if you come to my store the service is top notch, on par with canadian stores. just come and ask for me. my co-workers at my store know me as "the tool" so just come and ask for me that way.

Don't even talk about service in my store. The worse thing for me is to have a customer that needs help and asking me questions. I have better things to do, like rant about how much of a dick my manager is. Also my store is really understaffed. I can't stand people coming up to me every single hour instead of going to Lowes like the rest of the residents in my city. I really envy those stores with staff that take pride in their work and doing their hardest. I just work their for the low wage because I can't accomplish anything else in life and complain because my life sucks. Oh, and janitors are low-lives that don't have families to take care of.

fake unethical wrote:

Don't even talk about service in my store. The worse thing for me is to have a customer that needs help and asking me questions. I have better things to do, like rant about how much of a dick my manager is. Also my store is really understaffed. I can't stand people coming up to me every single hour

lulz

actually I do a pretty darn good job of being the one to seek out customers. my manager is not a dick, which is surprising because of how messed up HD is overall. and you hit the nail on the head about the understaffed thing.. but then again, that goes for most stores in this company.

They drop prices all the time they also receive most of the fireplaces on clearance so they mark them down quickly. All you had to do was take your reciept into the store and they would have returned the online one and rerung it at the store price. You also have 30 days after every purchase if you buy something if it goes on sale you bring in your reciept and they will refund you the difference. Home depot can only do so much after that u have to us some common Sense.
Think about this also we we give a refund to the customer even tho they bought it at lowes where do you think that money comes from? You got it my pay check. I work my tail off and can't even afford to pay my bills let alone shop at the store I sweat in so the next time you want to whine because you can't be bothered to read the 4 foot sign that says we will return anything no questions asked think about that!

oldschool2011 wrote:

Think about this also we we give a refund to the customer even tho they bought it at lowes

unless somebody at your store messed up, i have never seen this to be true