Oct 4, 2007 | Posted by: Kansas City Star
“We wouldn't comment on board or shareholder activity”
An investor who has been agitating for strategy changes at Sprint Nextel Corp. challenged Gary Forsee's leadership Wednesday in an interview with The Wall Street Journal.
Ralph Whitworth, founder and principal of San Diego-based Relational Investors, reportedly has been amassing Sprint shares this year, reaching 53.1 million shares, or about 1.9 percent, according to the report. Whitworth has used similar positions in shake-ups at other companies.
Forsee, Sprint's chairman and chief executive officer, is directing a strategy for the nation's No. 3 wireless carrier that includes competing for mobile phone customers, helping cable television clients with Sprint's wired network, and investing billions of dollars in a new wireless technology known as WiMax. Read more
I would like to say that Customer Service with Sprint is attrocious. We have had nothing but trouble with our bill for the past 5 months....billings that don't belong to us, errors, and there is absolutely no way to get any customer satisfaction. We end up talking to someone in India or somewhere, that has trouble understanding us ( or claims to not unnderstand what we are calling about) so it ends up we get absolutely no resolution. In November, we did get a $165 credit after numerous calls and frustrations, but once again the December bill was 3 times what it should have been, and again we go through the same scenario. When we said we want to just pull out and cancel our contract, we were told by one of the foreign speaking gentlemen that it would cost us $200.oo to stop our contract. We have been a good customer for several years and we are fed up with the poor customer service. Guess what, we are stuck till our contract is out although we have been prompt paying customers for over 5 years. We will see if this warrants a reply.
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