Costco Exchange Policy on Electronics

when did change the policy ?? i remember it used for no matter how long was the time they still can take care of you! that was great it seems that this company it was not only to make money it was to take care of consumers! i know this store make over a half a million dlls every day! thanks to of all us! now they just want to keep their own policy for 90 days it sucks! now they became like every body else!!

I bought a 47" Vision in 2007 and it recently stopped working. Would Costco be able to help me?

do you need the original box to return?

I received a tv purchased from costco as a christmas gift. I don't need it. I do not have a receipt, but I do have warranty papers. Can I return it?

Is it necessary to have a current Costco membership for the two year warranty to be valid? I purchased a TV just over a year ago which is now having problems but my Costco membership has since lapsed. If necessary I may elect to renew my membership before logging the warranty claim. Does anyone know whether not having an active membership is an issue?

What a pain, so many hoops to jump through. My Vizio TV is freezing up frequently which is evidently a common issue. First a lengthy call with Costco Concierge where they walked me through clearing the TV memory and settings, then had to try it for a few days. The problem got much worse and now occurs every time the TV is powered on. Then an even lengthier call with Costco where the rep had to get approval to refer the issue to Vizio. I waited and waited, finally he got approval and conferenced Vizio into our call. They asked many of the same trouble-shooting questions, obviously unaware of what the Costco rep had already done, and finally said that they would dispatch a repair service to fix the problem. Fix a 37" TV? I am quite shocked that it's even worth the time and expense to attempt a repair rather than replace it with a refurb'd unit. 4 days lapse with no word from the repair company. Turns out they never received the ticket because Vizio had cancelled the call due to a typo in the serial number. They had my phone# and email address but never notified me of any problem. So I am again awaiting a repair appointment. It's good that I had the 2nd year warranty but what a hassle.

ary levy wrote:

i gat my laptop at costco back in agust 2008 the computer is been not great, is on and off all the time so last knight i went to costco the one in h st in chula vista and they told me that they can not do anything about it! now i stuck with my lap top!! any suggestion what to do???

I suggest you learn English.

Does anyone know where I can get a copy of the previous 100% satisfaction policy before they changed it to 90 days in February of 2007?
I have a 47" Vizio that I bought a month before the policy changed so I am so close to being at 5 Years. The local Store manager is offering $0, nothing, nada.
He has been very nice but the answer no matter my plight is still zippo. I spent $1800 on the TV back in 2007 and by no means do I think I should get a refund for that amount. What I do think is fair is if they were to offer me a like or better product or voucher for that amount, I am thinking that would equate to $500 based on today's technology changes. Apparently the policy is at "Manager's Descretion" and I was told that 5 years is the expected life of a product. REALLY? I also mentioned that if I were to buy one today from Costco I would have the option to buy up to a 5 year full warranty (additional cost of course but option nonetheless). Of course I did not have that option back then because they had the 100% on ALL products.
Honestly, I think I would be happy if they were just willing to do something but all I am getting is NO.

Any suggestions or copies of the policy would be greatly appreciated.

So Costco's Return policy is based on the whim of whatever manager is there that day. It's now called the "Whim Policy". Target 90 day policy is better than that. I think I will start making all my major purchases at KOHLS, Bed Bath and Beyond, and JCP for their rock solid return policy. There is no point in going to Costco anymore when you can get the same price point on food items at Aldi and you don't have to buy in bulk or pay a membership fee. Sorry Costco you lose.

Dear Amy,

We appreciate you taking the time to email Costco Wholesale.

We apologize for the confusion. Our full return policy is this:

"With few exceptions, Costco has a 100% guarantee on all of our merchandise.
If you are not completely satisfied with your purchase, simply return the product and packaging, along with the receipt, if possible, to your local Costco warehouse.

Exceptions:

Televisions, projectors, computers, cameras, camcorders, touch screen tablets, iPod/MP3 players, cellular phones, and any item that is restricted by law. Please visit your local membership counter for details."

What Lorinda is referring to is that while our policy is obviously liberal in it's scope, there are times when the location will exersize descretion on some returns when needed based on the context of the return itself. In other words, our local warehouse managers are vested with substantial discretion to accommodate member requests in a wide variety of contexts based on the facts and circumstances. Our policies help guide the exercise of that discretion but do not strictly dictate all outcomes.

I hope this helps.

Thank you,

Doug
Costco Wholesale Corporation