Review: Agway Pine Bush

Awful, horrible customer service. Shady sales practices, Charged my credit card and still have no pellets. Order 90 plus days ago. Different story every time called with never a call back. Am waiting for confirmation on refund requested. Will advise. Also known as nehag.com . Steer clear of these amatures and warn your friends too.

orderpellets.com is Pine Bush Agway/Northeast Hay and Grain out of Pine Bush NY. DO NOT ORDER ANY THING FROM THEM. They have not filled my order which I place with Northeast Hay and Grain in Sept. Never got my order, when I canceled the order a credit was never issues. Same story as the reviews below, I spoke to Dan, Ricky & Mike in the pellet dept and never got my pellets or my refund. They would not let me speak to the person in the Finance Dept responsible for my refund.

Follow up. Did receive credit a few days later. This operation is totally unorganized. Stayed on phone until girl confirmed person at register processed credit. People have no training in proper customer service. Add that up with disorganization and lack of owner's concern about reputation and you get what we have here. They should never have taken orders for product they didn't have. Just like it says on their sales order.

I too have the same exact story of all listed above. I placed an order for pellets on November 19th, wish I would have seen this first review before placing the order. Credit card was debited IMMEDIATELY it is now January 2nd and no pellets, no returned phone calls or emails other than the automated one stating their problems with their pellet program this year. When you call up there, you can't even speak to an individual, just another automated message.

BUYER BEWARE!!! DO NOT ORDER PELLETS FROM THIS COMPANY!!! They should have never taken orders that they couldn't fulfill. They don't have the courtesy of returning phone calls or emails, they expect customers to just sit back and "HOPE" they will get their delivery. VERY VERY VERY Unprofessional.

I will not shop at this store. When the new people took over dog food went up four dollars a bag overnight. I asked the man at the counter the price of a bag of dog food and when he rang it up it was a different price. I asked why, he said it was a mis-communication. Not honest is what I call it.

terrible to deal with, ordered pellets sept 24, they took my money, jan 6 still no pellets and just try to reach anyone. impossible!! customer service is really bad.

It used to be so nice at Agway..now, I never go there. The people there are a little creepy. Bad vibe.

If you want to buy some Multi Use Fuel Pellets and are tired of getting ripped off, misled we hav ejsut the product for you.

We are selling Fruit Pits and competing against wood pellets. Much better prodcut and we are going to take care of our customers. Some of the advantages of buying Fruit Pits :

High BTU's ( 7500-8500 )
Low Ash
Virtually fines FREE
No odor
No wood alergy
Prodcut CAN get wet
and te best advantage is this product is 100 % GREEN - No tree will ever be cut to manufactur or produce !!!

Natures way to heat you home. Clean, affordable and plenty of supply. Little tiny meteorites !!!!

Call me at 800-367-7054 or e-mail me at thekingofpellets@yahoo.com