Honda Cars of McKinney - Thieves!

If you plan to have your car serviced at McKinney Honda, be prepared to pay their .95 cent paperwork fee. Yes, it's true -- McKinney Honda charges their loyal customers .95 to store paperwork. The explanation I received from the service manager when I complained was that the fee is associated with the cost of storing service records. I was told that it's a service they provide for their customers and that if I ever needed to know about my car's service history, they could provide copies of my paperwork. Isn't the cost of storing paperwork associated with cost of running a business? Don't they keep all records in a computer anyways? Who keeps paper files?

Another interesting fact about Honda Cars of McKinney: they gave me a core credit for a battery I had them replace but then charged me a disposal fee for the same battery -- what a contradiction.

agass wrote:

If you plan to have your car serviced at McKinney Honda, be prepared to pay their .95 cent paperwork fee. Yes, it's true -- McKinney Honda charges their loyal customers .95 to store paperwork. The explanation I received from the service manager when I complained was that the fee is associated with the cost of storing service records. I was told that it's a service they provide for their customers and that if I ever needed to know about my car's service history, they could provide copies of my paperwork. Isn't the cost of storing paperwork associated with cost of running a business? Don't they keep all records in a computer anyways? Who keeps paper files?
Another interesting fact about Honda Cars of McKinney: they gave me a core credit for a battery I had them replace but then charged me a disposal fee for the same battery -- what a contradiction.

Hello, I work in the service department as a cashier at Honda Cars of McKinney. If you want your WHOLE $.95 back, you may certainly come back and pick it up. A service advisor wants me to let you know that if you actually care that much to come back and get that WHOLE $.95 back, he will also buy you a cup of cappucino. Thank you for your feedback. Have a great day!

Wow...I hope that you don't actually work at the service department and Honda Cars of McKinney. It's not about the money, obviously. Somebody just bought a 20-30,000 vehicle from you so the .95 isn't really a concern. It's the fact that you charge for such a thing. Everybody knows that the car industry is filled with a bunch of swine and that the margins you make are insane, so lets not be so coy about this.

People need to get over themselves. There is nothing wrong with voicing you opinions but this has gone to far. When there are people dying in other parts of the world someone is complaining about 95 cents. That is just stupid and plan wrong. so shut up about stupid 95 cents.

Sales and Service are two completely different departments in a dealership. The $.95 is for the folders your documents are held in, the stickers that label them, the paper that the documents printed on, and it pays for the file clerk to keep them in order for you. Therefore, if you do ever need your files for any reason, you can easily access them. That goes a long way for just 95 cents.

As for the disposal fee, it is a state law that was passed by Ann Richards. We are required to charge a disposal fee of about $3.00, due to the fact that we are not allowed to just throw the battery away. It does not matter what dealership you go to in the state of Texas. Every dealership is required to charge you the same fee if you dispose of a battery.

Cashier at Honda wrote:

Sales and Service are two completely different departments in a dealership. The $.95 is for the folders your documents are held in, the stickers that label them, the paper that the documents printed on, and it pays for the file clerk to keep them in order for you. Therefore, if you do ever need your files for any reason, you can easily access them. That goes a long way for just 95 cents.
As for the disposal fee, it is a state law that was passed by Ann Richards. We are required to charge a disposal fee of about $3.00, due to the fact that we are not allowed to just throw the battery away. It does not matter what dealership you go to in the state of Texas. Every dealership is required to charge you the same fee if you dispose of a battery.

I really appreciate your continued efforts to try and justify the stupid .95 cent fee. You and the person who wrote the last response for you are clearly missing the boat. You're obviously a bit dim-witted but I'm sure you make an excellent cashier. Keep-up the good work.

It is called business overhead!!
If you want to pass on every penny of your cost doing business, should you also charge $0.01 for the ink you use to write up the service ticket, anothe $0.75 for the coke your drink while fixing the car,......

It is stupid to complain about $0.95 overcharge, but is even stupidier to make the $0.95 by a company who makes millionns of dollars each year!!!

Agass wrote:

<quoted text>
I really appreciate your continued efforts to try and justify the stupid .95 cent fee. You and the person who wrote the last response for you are clearly missing the boat. You're obviously a bit dim-witted but I'm sure you make an excellent cashier. Keep-up the good work.

Okay sir. I'm finished debating about this. I didn't set the prices, and the $0.95 document fee is there for a reason. The reason may not be important to you. But for a lot of other customers, it is. But I guess you can speak for everyone that services their cars with Honda Cars of Mckinney, can't you? Don't be too quick to judge, and have a great day.:)

Amazing how a person from NC claims to be a cashier in McKinney...

Honda Owner wrote:

Amazing how a person from NC claims to be a cashier in McKinney...

Our entire dealership is based off of North Carolina, even the credit card machines that we use to bill customers and the computers that we use in this very office. I'm from Allen, TX and yes I do work at Honda Cars of McKinney. And why would I take so much time out of my life trying to debate with you about a dealership if I didn't actually work there, let alone live in the area? But maybe you're right. Maybe I just don't have any time on my hands, that I would take time out of my day just to start conflict with someone that doesn't like a certain dealership because of $.95.

Hello Cashier at Honda
As a Honda Mckinney customer, Do you know there is a way that I can complain about some unfaired things done by sales people/manager from Honada Mckinney ?
Any comments are welcome !

As a Honda Mckinney customer, Do you know there is a way that I can complain about some unfaired things done by sales people/manager from Honada Mckinney ?
Any comments are welcome !

Odyssey Owner wrote:

Hello Cashier at Honda
As a Honda Mckinney customer, Do you know there is a way that I can complain about some unfaired things done by sales people/manager from Honada Mckinney ?
Any comments are welcome !

Information regarding contacting Honda Motor Corporation can be found at the following site:
http://automobiles.honda.com/info/customer_re...

95 cents add's up though. But honestly, a car dealership that has to charge for their paperwork must be horrible not being able to pay off their employee's.

**Ok Chris, you sold "1" car this month, here's your $1.90 for the paperwork**

I WAS planning to BUY a vehicle from Honda Cars of McKinney. Now that I see the type of people they have working for them <or should I say "Monitoring Forums?> I will now go ELSEWHERE....

I bought a car at Honda cars of McKinney about 2 years ago. This was the first car I have ever bought on my own at the age of 23.. I got totally screwed, they made me to feel very uncomfortable and rushed me through the entire process. In fact while I was there there was a tall guy in a suit (I'm assuming the manager) literally yelling "How are you gonna come in here and make us a ridiculous offer like that!" at a Hispanic guy right in front of me.. I now own a 2002 Honda with 120k miles and still owe over 10 thousand dollars on it.

stay away from this place.

The story on mckinneylife.com is not written by the co-owner of that site. I am a member of that site and posted my issue there as well. I believe the co-owner you are referencing responded to my post. By the way, I am a man -- not a woman.

I stand corrected. Still the site is very interesting in that 98 percent of the posts are posted by the owners of the site David and Amanda. A great site representing McKinney for many years (The number of advertiser ads demonstates how popular the site is in representing McKinney)www.mckinneytx.com is heads above this site that so called.....represents McKinney, Texas. Its just a matter of time, it will be off the web. I doubt the actual readership goes much beyond a half dozen looks a day.

TheSameTale wrote:

Hi Amanda,
Notice you have time beyond postings on www.mckinneylife.com . Sorry things are so tight over $3.95 total. Perhaps getting a job would help.

You are a dumb ass -- check your facts. You must be another Honda McKinney employee. Are you part of the custodial staff or just another cashier?

I recently bought a car from Honda of McKinney, but I do not feel I got ripped off or they treated me any worse than any other car dealer would have...."let me go talk to my manager" They are all the same and want to make as much money off the car as possible. I think the .95 charge is B.S. They should factor that into the cost of doing business.$.95 adds up for them. Does your bank charge you for storing your records? Hell no. Does your Dentist....and on

Now I have never had to service my car there but I would not take anything less than "Thank you very much for your business" The cashier posting on the message board does not understand customer service and should just stick to taking money for services rendered.....

If she worked for me in a customer service environment I'd fire her