Review of Froggys

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Never go back wrote:

Can you describe her?
I think she may be the one that brought out the disgusting salad.

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CRY BABY wrote:

<quoted text> I have visited Froggys often. I love it!! The owners are alway great and the staff works very hard. The food has always been good. Sounds like you are a cry baby that loves to cry. So you had one bad day. That would not stop me from trying again. Sounds like the owners tried to make it right by not charging for the mistakes. It has 2 bars in it. Get off your lazy butt and go order you a drink. I hope you dont come back! I hate to go places that have cry babies and you sound like one. Froggys is not for youso stay home never go back!!

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The truth wrote:

<quoted text>
they gave a review based on their experience, its their right.
Your the cry baby. grow up and get thicker skin.

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Plus Card wrote:

Did you tell the Management?
I have visited Froggy's on many occasions. I know some of the servers and they are very professional. I am not an employee just a "happy customer" I would have asked for the Manager or at least called them the next day and voiced my displeasure. I would not post on a public form.

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Gossip Biotches wrote:

<quoted text>
An idiotic post from one of their lazy azzed employees.

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CRY BABY wrote:

<quoted text>Another Ass umer! I love you stupid people on here it makes me feel right at home. Sorry I am just another very happy customer from froggys. I Love the place. Been there several times and I know many people who love the place also. I hate to see someone that is obviously hard to please stop others from going because they are a cry baby. Froggys is not a 5 star food joint and if you think it is you should stay home. I love the food, pool, entertainment, and all the people who go there. Never Go Back IS A CRY BABY! That is my review.

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Never go back wrote:

Wife and I decided to try out Froggy's a few weeks ago on a Wednesday.....we were less than pleased with our visit.
We realize that Froggy's is in no way any type of fine dining establishment, but we did expect casual, fun, bar type food and attentive service. Here is how it went for us:
We were attended to fairly quickly, but things went swiftly downhill from that point. There were 2 waitpersons outside on the patio when we were seated but the the attention to our table was not the greatest, even though the crowd was very light. My wife ordered a house salad and an "Angus Burger", I opted for the tenderlion sandwich platter. We recieved our two beers and waited.
Eventually a tall woman brought out the salad. It was quite dissapointing. The greens were very old, and the bottom of the bowl was filled with wilted, rotten, nasty greens. Eventually we got the attention of our waitress (the wait staff seemes extremely busy desipte the dearth of customers) and pointed it out to her. She offered to replace it but my wife really was no longer in the mood for salad after that experience.
By now we were ready for two more beers but the waitress had scampered off with the salad before we could advise her of this. The charges for the salad were removed from the check.
After an extended wait, a young man brought out the "Angus burger" and my tenderloin, plopped them down in front of us, and scampered off. Looking at my plate I realized I did not recieve my cole slaw, but there was no one to point this out to as again, all the waitstaff was occupied elsewhere and not on the patio. And again I wish to point out this was on a Wednesday and there were no more than 3 tables of customers on the pation, no one seated in the covered area, and few customers inside.
Eventually our waitress appeared, I got her attention and inquired about the cole slaw...this time I was able to ask her to bring two more beers before she left.
A short time later she did reappear with the slaw and the beers.
As for the sandwiches...
The "Angus Burger" was very overcooked, even though it was ordered medium. It was well done if not very well done. It also seemed to contain some sort of filler (suspicious soy protien flavor?) and lacked any of the juicy, meaty, grilled taste one would expect. The chips that accompanied the burger were limp and stale, as if the bag had been left open several days.
The tenderlion was as expected, no problem.
While eating, no one ever asked how our food was or checked on us after the slaw/beers were dropped off, and again I want to stress that the business was NOT at all busy.
We finished our food, and thought we would hang around a short while and at least enjoy another beer and the weather before leaving.
No such luck....we waited and waited, but a waitress never came by.
Eventually our waitress did show up, drop off the check, and scamper off.
We paid and split.
In short, the service at Froggy's was lacking in any attention to the customer, the food was well below subpar, and the staff missed several opportunities to build our check.
We cannot think of a single reason to return for a second visit.

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Never go back wrote:

Thanks for response...
First let me say I am very familiar with the restaurant business...and regrdless of what the dim wit above has stated (who obviously is somehow connected to Froggy's) we didn't have unrealistic expectations as far as the type/quality of food served....
I really don't put too much of the blame on you, it's really more of a with the (lack of) management.
Regardless of who was acting as a food runner or expo he should have been trained to make certain the order was complete and correct prior to bringing it out to the customer. They should also ask the customer if everything is correct and if anything else is needed...If they cannot or are unwilling to do that they need to stay in the kitchen (or look for a more suitable job elsewhere).
Same goes for the older lady that brought out the nasty salad...that was another drop and run. Don't really know what her position there was that evening, but she really din't seem too busy other than avoiding the ouside customers.
I put zero blame for the quality of the food on you as a server, you just serve what the managment puts on the menu and the cooks fry up, so it's out of your hands.
Again, that "Angus burger" was really over done and has to be full of soy protein, and as for the salad, that should never have left the kitchen.
Not your fault, it's management's.
Even with the food issues we would have been happy to stay a while and enjoy the evening with a few more Bud Lights, but never got the chance. After waiting quite a while (with our bottles empty) we kinda lost the mood to stay there.
I could go on about this, but I really do thank you for responding and wish you nothing but the best.

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CRY BABY wrote:

<quoted text> Wow you can write and complain. I have nothing to do with Froggys bar except I am a customer. You are right i am a dimwit. You sound like a rich snooty older person. Im sure you are perfect and if you ran the show things would also be perfect. I love froggys and will continue to love it. Nice apology server! Sometimes you cant talk to cry babies.

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Par for Course wrote:

I am in no way surprised about the original post on this thread. I just cannot believe it has not happened sooner. I think that for the last few years now, Froggy's has gotten away with mediocre food at best (that they have tried to duplicate from other local establishments and steal business from) and poor management by the owners! When the attitude in the customer service department seems to be that the business does not owe anyone anything, word will get around. And this attitude is indicated by Debbie's empty, standard, "canned" apology!
There are security cameras recording all over that bar. Debbie could have reviewed the tape of the time period when Never go back was there and known EXACTLY what happened during he and his wife's visit. It would be easy to find out who served them their spoiled salads and who brought out their overcooked sandwich. And she also would have known how long their bottles sat empty!
In my opinion, the emphasis at this point is not on how well Froggy's employees serve their customers, but what they look like in their sleazy uniforms! They have had excellent employees in the past that were top-notch at taking care of their customers. But Debbie and Keith's attitude that EVERYONE is disposable and can be replaced has cost them those employees and has finally caught up with them. Well, it's about time!
Money is precious in this day and age, why spend it at a business that clearly does not seem to respect you as a customer and couldn't care less if you come back or feel valued? An appreciative, conscientious business owner's reply to Never go back's e-mail would have been a gift certificate (and personal apology) waiting for him behind the bar to be picked up at his convenience!
Never go back: Thank you for your honest and informative review of this local bar's service and food. You apparently know what you are talking about. I value your educated opinion and appreciate your insight.
Server: As a former server, please take my sincere advice.(I put myself through college waiting tables and tending bar, so I do know what I am talking about.) I commend you for publicly apologizing for giving Never go back and his wife poor service. But you should have stopped with an apology and quit while you were ahead. There is NO excuse for giving your customers poor service, no matter how busy you are! Now go and find a job at an establishment where your willingness to publicly apologize for poor service is appreciated by management that will support it's servers and highly regard their efforts by scheduling enough people to give EVERY customer the experience they deserve!
Oh, and hey Cry Baby: Your post is a typical example of the despicable attitude that has spewed from Froggy's and infested the rest of the Lake! You just keep up the great P.R. work for Froggy's, you're doing a wonderful job! And just for the sake of firing you up...you better believe that we "rich snooty" people will steer clear of the cesspool at Froggy's where apparently you are too unrefined (or drunk) to care if customers are treated like dirt!