I just checked the other house I know of on my street (but a block over) that I know had the water bill sent to a lien and am wondering if SCS EVER actually shuts off the water to anyone?
Shut off notices were sent in this case, but yet the water never was updated as actually shut off, and it was eventually transferred to a tax lien (which then wipes the amount due to $0). A couple of months after, a final was read right before it was bought by someone else.
Then from 11/21/2011 to 6/19/2012 no payment was made, which then "transfer to '12 tax". In that case, I guess this new owner (a SCS resident with an address a couple of streets over) apparently thought the bank they bought it from was responsible for the payment, because they have paid the last one. Of course, it wasn't "final processed" until 11/21/2011 and they bought the property on 11/18/2011.
All of the other people I've seen online that have a shutoff notice sent pay something, which makes me wonder if they would even get shut off after that shutoff notice.