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Kroger Pharmacy

United States

#1 Jan 12, 2010
This may have been part of my Mom's mistake but I think Kroger should have known better, so here it goes. My Mom went to Kroger on Saturday to get her blood pressure medicine filled, the girl charged my Mom 377 Dollars, Mom paid and ask what about her Medicare insurance (that's another issue gov't screwed this up to) Mom was told she was not in the network. So Mom got lucky by discussing this with me and my sister so after a few phone calls today I found out that Mom only owed 22 Dollars! Yeah big difference!!! she has 18 days to come in with her receipt to get the difference back, this $377 was half of her Social Security Check!. So if anyone out there has older parents, grandparents etc. and they are talking about how high there medicine cost please check into it for them. There is a website for the aging and I will leave a phone number, I talked to Wanda and she was wonderful. www.shiptalk.org phone 1-866-516-3051, then to the insurance co., great help and thank-you, I think I will get Mom started at K-Mart pharmacy. Sometimes you can get just TOO big!
agree

Nicholasville, KY

#2 Jan 12, 2010
i agree so much, and then they think you are causing problems when they are to lazy to check and do THERE jobs,my hats off to ya
Her Daughter

United States

#3 Jan 12, 2010
Thank-you. I just feel so sorry for the seniors, these are people that know what work was, I mean in the field, scratching a living out of the land, these younger folks have no idea how these older people had to live and not to mention being in the Great Depression. They deserve better than what this country is handing out to them. I wish I could do something to help anyone that is having problems or that does not understand how their medicare D works and what plan they need to choose. It is very complicated. To complicated for them to comprehend.
angryCPhT

Lexington, KY

#4 Jan 12, 2010
agree wrote:
i agree so much, and then they think you are causing problems when they are to lazy to check and do THERE jobs,my hats off to ya
May I inform you that calling YOUR insurance company on YOUR behalf regarding YOUR problem with YOUR rx is a courtesy that the pharmacy does for you? We do not have to make those phone calls for patients at all. We could simply tell you that it's not our problem, and hand it off to you to sort out for yourself. But then of course, that would mean you would have to relay ALL of the info from the ins. rep. back to me..and you probably wouldn't understand half of the interpretation you get from the person on the other end of the line. If there was a top-10 list of places to blow-up before you die, I’m sure that every pharmacist would have insurance companies as numbero-uno. Crappy contracts, reimbursing below cost, unavailable products, rejects, wrong info on insurance cards, mystery person codes, prior auths,“Plan Limitation Exceeded”, quantity limits, sig limits, day supply limits, limits on the limits on the limits, this list never ends!! It costs a pharmacist $1/min to stay on the phone, it cost the insurance company $3/hr (if that) for that Indian call-center person to answer your call. Who do you think is getting the slap in the face on that deal? Fighting with automated systems which require you to say your NPI number 4 times to be transfered to a live person who requires your NPI another 2 times... none of that probably makes any sense to you...believe me, I can already hear your jaw hitting the floor. Thats why we make those annoying phone calls for you..so you don't have to. BUT IT'S A COURTESY CALL for cryin out loud..and be thankful WE the PHARMACY do it for YOU the PATIENT, and just for the record, it's not MY job to do it!!
bbbbbuuuuuuullls shht

Lexington, KY

#5 Jan 12, 2010
last year i tore the top layer of my eye on a sat. went to the eye doctor on an emerg. call at around 4 pm. he gave me a prescrip. for antib. eyedrops. went to kroger pharm. at 5:3O to get the prescrip. filled. the girl at the window told me they closed at 6 and i should go to cvs to get it filled. I left the drive thru amazed and called the manager of kroger to tell him the hole situation, he like me thought the hole thing was a joke. not. never been back. $300. bottle of drops that may have taken 5 min to pull off the shelf and hand me.
yup

Frankfort, KY

#6 Jan 13, 2010
They have just gotten down right rude at the Kroger Pharmacy! I went there to get cold medicine one time and when i asked the pharmacist which one she would recommend and which one she thought would help me better according to the sypmtoms i had, the pharmacist told me she couldnt tell me that information!!!!!! I was so MAD!!! what do you mean you cant tell me that information??? THATS YOUR JOB!!!!!! THATS WHAT YOU DO!!! That's like going to a restaurant and asking them what they recommend off the menu and them telling you they cant tell you that information!!!! BS!!

The people that work there are never happy to wait on you, and they never seem to be happy with their job. THE DRIVE THRU TAKES FOREVER!!!!!!! its a drive thru-its supposed to be at least a little bit faster than going inside!! Their heads have gotten way to big over there!
yessssssssss

Lexington, KY

#7 Jan 13, 2010
most of them at krogers are just plain stupid this is why they won't answer your?, hell one of them the short fat hateful one came from the deli they are rude and well.just plain lazy,and yes it is there JOB!!!!!
Her Daughter

United States

#8 Jan 13, 2010
angryCPhT wrote:
<quoted text>
May I inform you that calling YOUR insurance company on YOUR behalf regarding YOUR problem with YOUR rx is a courtesy that the pharmacy does for you? We do not have to make those phone calls for patients at all. We could simply tell you that it's not our problem, and hand it off to you to sort out for yourself. But then of course, that would mean you would have to relay ALL of the info from the ins. rep. back to me..and you probably wouldn't understand half of the interpretation you get from the person on the other end of the line. If there was a top-10 list of places to blow-up before you die, I’m sure that every pharmacist would have insurance companies as numbero-uno. Crappy contracts, reimbursing below cost, unavailable products, rejects, wrong info on insurance cards, mystery person codes, prior auths,“Plan Limitation Exceeded”, quantity limits, sig limits, day supply limits, limits on the limits on the limits, this list never ends!! It costs a pharmacist $1/min to stay on the phone, it cost the insurance company $3/hr (if that) for that Indian call-center person to answer your call. Who do you think is getting the slap in the face on that deal? Fighting with automated systems which require you to say your NPI number 4 times to be transfered to a live person who requires your NPI another 2 times... none of that probably makes any sense to you...believe me, I can already hear your jaw hitting the floor. Thats why we make those annoying phone calls for you..so you don't have to. BUT IT'S A COURTESY CALL for cryin out loud..and be thankful WE the PHARMACY do it for YOU the PATIENT, and just for the record, it's not MY job to do it!!
Well I did not get on here to start a war with the rx helpers, is that what you are? you sure don't sound like a certified pharmacist, I think they like their jobs better or are you one and really hate your job and just not a people person? Now you stated about how much it cost you for the phone calls and all the i.d numbers, now stupid ass think about what you stated and put yourself in a senior citizens shoe. You jerk ass, you must work at CVS over there becacuse when it come to RUDE they are in the book.
Now to the ones who actually care, my mother went to Kroger today and was waited on by Chris and she said he was very nice and sorry for the mistake. Now I am asking readers again, how many old people does this happen too? If you jerk pharmacy tech are having so much trouble then why don't YOU call YOUR legislators and representatives and I am sure you all have a Pharmacy Union or some type of crap so you can go cry. I hope you lose all your business!
Her Daughter

United States

#9 Jan 13, 2010
Now to those who care, Momn went to Kroger today with my other sister and was waited on and treated very well she said. I still think that is a HUGE mistake $355. I wonder how many big mistakes like this are made daily everywhere? So help a senior if you can. This computer paid for itself for helping my Mom. This jerk that posted the negative, I hope you all find out who it is and move you prescriptions elsewhere. He-She really has issues HUH? LOL
objective

Lexington, KY

#10 Jan 13, 2010
Her Daughter wrote:
<quoted text>
Well I did not get on here to start a war with the rx helpers, is that what you are? you sure don't sound like a certified pharmacist, I think they like their jobs better or are you one and really hate your job and just not a people person? Now you stated about how much it cost you for the phone calls and all the i.d numbers, now stupid ass think about what you stated and put yourself in a senior citizens shoe. You jerk ass, you must work at CVS over there becacuse when it come to RUDE they are in the book.
Now to the ones who actually care, my mother went to Kroger today and was waited on by Chris and she said he was very nice and sorry for the mistake. Now I am asking readers again, how many old people does this happen too? If you jerk pharmacy tech are having so much trouble then why don't YOU call YOUR legislators and representatives and I am sure you all have a Pharmacy Union or some type of crap so you can go cry. I hope you lose all your business!
I don't think you understand what AngryCPhT is saying in their post. I believe what he/she is saying is that people who are customers at a pharmacy don't appreciate the fact that the pharmacy staff has to make those phone calls. I don't see anything in the post about senior citizens..so let's not bash them for that. I work in a pharmacy and I know exactly how it feels to have people demand that we fix the problem that insurance has created.(First of all, don't kill the messenger..we bill your insurance, they set the co-pay and we tell you what you need to pay at the register). The first of every year always creates problems for pharmacies everywhere. Medicare patients are usually the ones who suffer the most because of the "donut hole", and then there are people with high deductibles and some even have to pay out of pocket 100% before they even have a co-pay. And it's not about legislators or anyone like that helping out...or whatever that was supposed to mean..and there is no "Pharmacy Union"..lol. Everyday there are insurance issues in the pharmacy and normally they are easily and quickly resolved.**Just putting it out on the table- not all pharmacy employees are "jerks". Retail pharmacy is a hard job, believe me..not everyone can do it. We have bad days just as anyone does at thier job. Just remember the next time you go to the pharmacy; if you're getting meds filled in January..expect insurance issues 95% of the time you go in.
PharmD

Lexington, KY

#11 Jan 13, 2010
bbbbbuuuuuuulllsshht wrote:
last year i tore the top layer of my eye on a sat. went to the eye doctor on an emerg. call at around 4 pm. he gave me a prescrip. for antib. eyedrops. went to kroger pharm. at 5:3O to get the prescrip. filled. the girl at the window told me they closed at 6 and i should go to cvs to get it filled. I left the drive thru amazed and called the manager of kroger to tell him the hole situation, he like me thought the hole thing was a joke. not. never been back.$300. bottle of drops that may have taken 5 min to pull off the shelf and hand me.
It's quite humorous that you think they can just "hand" you the bottle of eye drops!!....a little bit more than just "handing" someone a potentially life/mind altering medication, goes into it than that! hahahaha. But seriously, 30 minutes before close is plenty of time for them to fill a new RX.
Love my Pharmacist

United States

#12 Jan 13, 2010
I live in the next town and our Mom and Pop Pharmacy just sold out to Rite-Aide, I did do business with them in December and it was a good experience. Our Rite-Aide has been here a year or so but I had never been in the store, of course the transition for me was a better experience because my former pharmasicist was assisting them for a few months and the girls from the old store got jobs there and seemed happy, I just miss that small town so to speak treatment with my old one. I am sad they had to close.
yessssssssss

Nicholasville, KY

#13 Jan 14, 2010
all the men at krogers are always nice all but 1 of the women are just plain rude bitches!!!!!!!,
Hates Kroger Pharmacy

Broken Arrow, OK

#14 Jan 14, 2010
I think that a mistake that big is uncalled for. This pharmacy has NOTHING but issues and I don't think I have ever heard from one happy customer. EVERY employee that I have come in contact with is plain rude and ugly.
As far as the person above: many people do things at their job that they do NOT have to do. It is called common courtesy and if you have a problem with it maybe you need a different job!
Customer Service

United States

#15 Jan 14, 2010
objective wrote:
<quoted text>
I don't think you understand what AngryCPhT is saying in their post. I believe what he/she is saying is that people who are customers at a pharmacy don't appreciate the fact that the pharmacy staff has to make those phone calls. I don't see anything in the post about senior citizens..so let's not bash them for that. I work in a pharmacy and I know exactly how it feels to have people demand that we fix the problem that insurance has created.(First of all, don't kill the messenger..we bill your insurance, they set the co-pay and we tell you what you need to pay at the register). The first of every year always creates problems for pharmacies everywhere. Medicare patients are usually the ones who suffer the most because of the "donut hole", and then there are people with high deductibles and some even have to pay out of pocket 100% before they even have a co-pay. And it's not about legislators or anyone like that helping out...or whatever that was supposed to mean..and there is no "Pharmacy Union"..lol. Everyday there are insurance issues in the pharmacy and normally they are easily and quickly resolved.**Just putting it out on the table- not all pharmacy employees are "jerks". Retail pharmacy is a hard job, believe me..not everyone can do it. We have bad days just as anyone does at thier job. Just remember the next time you go to the pharmacy; if you're getting meds filled in January..expect insurance issues 95% of the time you go in.
You are right not everyone is cut out to work a public job, especially when it is one that wants in their pocker book. I did see that the person was screaming with his large letters.
Now just stop and think yes I have had a bad day but the next customer that walks up to you wants a smile and would like you to say "Hi how are you today" and when they leave please say "Thank-You and I hope you have a nice day" Just think, YOU may be the only person that they have been in contact with that day, they may have nobody to talk to. They want you to make them feel as if they are somebody, when you get older you seem to be looked over, if you are young and pretty you will find out how it is when you are old and not so pretty anymore. Just be nice to the customers, it will make them feel special, if they are in there all the time call them by their first names, they have no idea what crap that the insurance companies put you all through. Thank-You
Donut Hole

United States

#16 Jan 14, 2010
Donut Hole also known as the gap. Do they know what that means? If you have many medicines to take and some of them are very cheap $4-$20 pay for them out of your pocket do not let the pharmacy run them through on your insurance card. You are allowed I think a litle over $2000 dollars then you have to pay for it all until you reach another gap, then the insurance wil pick back up.
Reform

United States

#17 Jan 14, 2010
Think it's bad now? Wait til the "new" healthcare bill passes" talk'n about people dyin.
Driver

United States

#18 Jan 14, 2010
Hell for $355 I will go to Mexico for your momma. Looks like I could get more customers from here too. You do know same medicine is very low price.
objective

Lexington, KY

#19 Jan 14, 2010
Customer Service wrote:
<quoted text>
You are right not everyone is cut out to work a public job, especially when it is one that wants in their pocker book. I did see that the person was screaming with his large letters.
Now just stop and think yes I have had a bad day but the next customer that walks up to you wants a smile and would like you to say "Hi how are you today" and when they leave please say "Thank-You and I hope you have a nice day" Just think, YOU may be the only person that they have been in contact with that day, they may have nobody to talk to. They want you to make them feel as if they are somebody, when you get older you seem to be looked over, if you are young and pretty you will find out how it is when you are old and not so pretty anymore. Just be nice to the customers, it will make them feel special, if they are in there all the time call them by their first names, they have no idea what crap that the insurance companies put you all through. Thank-You
Well, thanks for the refresher..but that's pretty much what I do everyday. Im nice to about 99.9% of the patient population at our pharmacy..shoot, most of them would rather talk to me (a technician) than our pharmacists! lol! The pharmaacy I work at expects high customer service anyway.. no brainer for me :) And yes, you are right, most people don't have a clue about their insurance. BUT, when you work in the pharmacy..honestly, it jades you somewhat. In my opinion, if you are paying a high dollar amount for superior insurance, you should know what you are paying for..right? And the ins and outs of it too..that's why you get a book of what to expect out of the insurance plan you purchased, that comes in the mail. To me that makes perfect sense..but I can see how others would disagree. That's why my "name" is objective. "Have a nice day".
Her Daughter

Homer, MI

#20 Jan 16, 2010
objective wrote:
<quoted text>
Well, thanks for the refresher..but that's pretty much what I do everyday. Im nice to about 99.9% of the patient population at our pharmacy..shoot, most of them would rather talk to me (a technician) than our pharmacists! lol! The pharmaacy I work at expects high customer service anyway.. no brainer for me :) And yes, you are right, most people don't have a clue about their insurance. BUT, when you work in the pharmacy..honestly, it jades you somewhat. In my opinion, if you are paying a high dollar amount for superior insurance, you should know what you are paying for..right? And the ins and outs of it too..that's why you get a book of what to expect out of the insurance plan you purchased, that comes in the mail. To me that makes perfect sense..but I can see how others would disagree. That's why my "name" is objective. "Have a nice day".
You are right they do send you a book but you would have to be a dang lawyer to read it,,,are you gettin' my drift.

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