US Airways ranks worst in complaints

It's probably not the frequency of complaints behind US Air's reputation. It is the manner that they disregard customer complaints, rather in your face and totally unresponsive to legitimate issues.

It's surely something. They sure aren't Southwest. Look to the peanut and get with the program US Air. Someone's doing something right, and it's not you. So go find out how Southwest is doing it so well.

It's not rocket science.

Will never fly US Air again. They just don't seem to get it.

I fly 100k miles yr and my experience with US Air is as bad as it gets. Don't try to complain as it will go nowhere. They simply don't care! They have cancelled flights, mischarged and if you try to complain you get to speak to someone in India or blown off completely. I will never fly them again!

Shii... I work for US Airways, and it takes 5 tries for anyone in administration to get anything right. IE PAYCHECKS, EVERY WEEK there's a problem. Pay is terrible. We lack tools to do our jobs correctly. Our management doesn't care. The people are fed up with contract negotiations.
Worst of all- They took away our flexibility to drop shifts and pickup, and we can't get anywhere when using our free flight benefits. It's a joke.
Oh and most passengers are idiots, when we tell you guys things, you don't LISTEN to our advice and fly off the handle. Go on and complain, our airline isn't slowing down

Right now, as I write, I am in Sweden and my daughters are supposed to arrive in four hours 0 ut guess what?! USAir at Pittsburgh took theor round trip tickets, to travel to Stockholm, via Newark and only tagged the baggage to EWR. There they have been told USAIR won't take any responsibility for them not making the flight connecting with SAS becuase the Senior manager (or so he insists he is - at EWR, Brian Giacono - says it's not USAir fault that they NEVER tag baggage through to the final destination unless all connecting flights are also USair. Where did they get this guy! Or has USair decided to opt outof baggage hanlding at major intl airports. So with 2 hours betwen flights, my girls got to SAS checkin gate and were told they could not board, that their bags had only been checked to EWR by USAIR./ Right nnow iti is getting too close to midnight and they are being offered to spend the night at the AIRPORT - at thier own expense and fly tonorrow afternoon from LaGuardia!!! INSANE. I intend on being sure everyone knows this USAIR character and how unskilled and ignorant that he is, as well as the screw-ups in PIT who started and cuased this whole problem. I am an ocean away from my childre - and while they are not adults they aere old enough to know a rude scam by USAIR when they experience one. NO WONDER THEY ARE GOING OUT OF BUSINESS!!!

Jeanette wrote:

Right now, as I write, I am in Sweden and my daughters are supposed to arrive in four hours 0 ut guess what?! USAir at Pittsburgh took theor round trip tickets, to travel to Stockholm, via Newark and only tagged the baggage to EWR. There they have been told USAIR won't take any responsibility for them not making the flight connecting with SAS becuase the Senior manager (or so he insists he is - at EWR, Brian Giacono - says it's not USAir fault that they NEVER tag baggage through to the final destination unless all connecting flights are also USair. Where did they get this guy! Or has USair decided to opt outof baggage hanlding at major intl airports. So with 2 hours betwen flights, my girls got to SAS checkin gate and were told they could not board, that their bags had only been checked to EWR by USAIR./ Right nnow iti is getting too close to midnight and they are being offered to spend the night at the AIRPORT - at thier own expense and fly tonorrow afternoon from LaGuardia!!! INSANE. I intend on being sure everyone knows this USAIR character and how unskilled and ignorant that he is, as well as the screw-ups in PIT who started and cuased this whole problem. I am an ocean away from my childre - and while they are not adults they aere old enough to know a rude scam by USAIR when they experience one. NO WONDER THEY ARE GOING OUT OF BUSINESS!!!

Going out of business? No, actually they are trying to buy other airlines. I haven't heard of any financial issues with US Air, just operational ones and they are mostly all true, unfortuately.

I miss America West Airlines, the local airlines with the hometown Arizona feel. Well sort of, anyway.

Our flight from Washington, D.C.'s National/Reagan Airport to Fresno via Phoenix was delayed for hours, causing us to miss our connection in Phoenix and the first day of our vacation. After waiting on a long line at the US Air Customer Service desk, we were given a hotel voucher, but the hotel said they told US Air they were not accepting vouchers and they had no available rooms.

We returned to the US Air service counter for assistance, but it was closed. US Air left its passengers stranded.

Another passenger said this flight is delayed 60% of the time. The stewardess confirmed it was usually late, because the plane comes from Hawaii and not enough time is scheduled for turnaround. The problem is never corrected.

US Air scheduled us for a connecting flight in Phoenix departing just 25 minutes after the flight from Washington was scheduled to arrive. US Air knows the flight originating from DCA will likely not depart on time, yet schedules passengers this way.

On the return flight, a morning flight from Fresno that scheduled to meet a connecting flight in Phoenix was delayed for hours, causing the connecting flight to be missed. US Air rescheduled us to depart Phoenix after midnight, and instead of a direct flight to Washington, routed us through Las Vegas. Only the following day did we arrive in Washington, having been deprived of sleep for an entire night.

There were no pillows and only a few blankets, which the stewardess asked passengers to warm up with and then pass on to another passenger, because US Air does not provide enough blankets for each passenger to have one. No movies shown, no meals served on the 4 hour flight. We were told we should feel fortunate because we got the last 2 seats and other passengers were even more inconvenienced.

US Air tells passengers their flights are delayed or cancelled due to weather (then they don't have to pay for their hotels that night) or to mechanical problems, but day after day, flights are delayed or cancelled. Bedlam at all US Air departing gates - passengers directed to other gates, planes changed, flights cancelled or delayed.

Chronic chaos in every area will surely lead to safety problems. After we boarded, the pilot shut the whole plane down, saying he had computer problems. This did not make the passengers feel their flight would be safe.

At the US Air departure gates in Fresno, the hour for boarding arrived but no representative appeared and no announcement that the flight was delayed or cancelled. Arriving back at the long line at the departure ticket counter, all flights out were already booked.

At the departure gate, I used the counter phone to call US Air. Two US Air employees walked past, and stopped to tell me I was not allowed to use the phone without permission. There was no one to ask permission from. I explained I was speaking with a US Air representative and asked if I could just listen to her answer. They pressed the button to disconnect the phone, saying they would help me instead, but instead of doing so, walked away.

Concerned in advance that our flight from Fresno might be delayed as our originating flight had been, days before our flight was to depart, we asked to change our ticket to depart from Los Angeles airport, thinking that from that airport, we would have a better chance of finding another departing flight without an overnight delay. But US Air does not permit a passenger to change their ticket to depart from a different airport than the one they originated from, while US Air is free to re-route passengers to any airport they please.

I am a National Guard soldier soon to be deployed, and had weekend drill this weekend. I scheduled my trip 3 weeks in advance, and my flight was cancelled with NO notice, NO alternate flights offered, and VERY rude customer service. My flight was cancelled due to bad weather in PA., and that's understandable, but there were alternate airports that I could have flown into that had NO reported weather issues (I AM a civilian pilot and DO know weather). They made NO effort to get me to my destination.
At one point, I was told that I had a seat on a flight that would get me out tomorrow morning (6/28/07). When I attempted to check in online, I recieved an "error" message. I AGAIN called customer service and was told that there was no such reservation made. I was lied to, and they didnt seem to care at all.
Customer service is horrible. I either got a rep that didn't speak English or one that was VERY rude.
I will NEVER fly US Air again, and I will advise all of my fellow soldiers to steer clear if at all possible.
I may have to pay more to fly SWA, American, or Jet Blue (and I am very fond of all 3), but it's worth the good service.... My dad was right when he said, "You get what you pay for."

They have been the most unreliable airway in my experience.

I was actually involuntarily bumped from a flight when I was on my way out for vacation. They offered financial compensation but didn't get me a replacement flight for three days.

I, too, work for US Airways doing baggage and I sympathize with all our passengers. During my own travels, I have experienced my own problems, too, and I work for them! I agree they need to get their act together and I agree with JTAIR how the unions need to figure something out. It's making people very angry and I go home every night after my shift is over at 11 and not one night do I go home and not see people stranded in the airport trying to sleep or find food or an agent to help them. And having no blankets or pillows... yeah you have to be in first class to have those. Don't we make you oh so comfortable when you fly? Yeah sure... They pay my bills but it sure disappoints me that who I work for does such a poor job at keeping customers happy. And the employees for that matter. We bust our butts out in the 115+ degree heat trying to load bags as fast as possible and still every night we're scurrying around trying to cover flights due to being incorrectly staffed. It's not fun.

Brad, I can only imagine what hauling baggage in this heat is like. I appreciate your hard work but wish it were more enjoyable.

US AIR is the worst - their planes interior and exterior are in touch shape. Each of the four flights we had some mechanical problem at the gate and had delayed the aircraft at the previous airport. This airline not only will inconvience people but going to cost some lives. US Airways will always be US Scare

I cant believe how many people are having the same issues I guess that I am not going to get this taken care of I have three cancelled flights sent to three different airports just to get from fla to RI and I never made it there I had to get a car in new york and drive 3 hours it took forever to get my luggage and no one was helpful at all. I had to sleep in an airport when I reached a mid point and the did nothing about it so bad I was so mad and still am I want a refund and I cant even speak with anyone on the phone several different phone numbers sitting on hold for hours to find out they cant help me I still dont know what is going on unreal. I will never fly us air again and I am going to tell everyone I know

US Air is a total nightmare. They never put my bags on the flight from Philadelphia to Miami. They admitted the flight was full and for two days all the other flights were too full with new passengers to get my bags on, so why don't they just refund my money until they find some space to send my bag and then I can pay them when and if I ever get my bags. I had been flying all day from Venice to Germany then to Phil with a connecting to Miami. It seems like they can get it right in Europe, leave on time, arrive on time and get your baggage on the same plane with you. But when I arrived ahead of time to get through customs in Philadelphia what a nightmare, the lines were miles long, attitudes once you got US Air was even worse. They act like they are doing you a big favor. One of the employees told us to just lay on bags on the conveyor belt or on this big blue cart it was all going to the same place. I should have known it was probably just shoved off in one corner by the check in counter and probably has been there for days or in someone's trunk.. So I get to Miami after a 2 and half our delay, mechanical problems, not sure that their gas guage was working, plane came in an hour late, they had to check the guage, to be sure they were fueled properly, yes this made me really secure (hah), then we finally take off on this overloaded flight. There were some many people with back packs and three pieces of carry on luggage now I know why only fools check their luggage in with this airline. Sure enough my friends got their suitcases but I will probably never see mine again!!!! I spend almost a month in Europe taking the trip I had dreamed about for a lifetime, so all my memories and souveniors and clothing, etc., are all gone. When I called to trace the bags, even a bigger joke, at the airport I was in line forever to make sure I reported it, the guy at the counter sounded like he was bored, seems like it happens all day, he was not even fazed, just what is your phone number, what is your address, next, start filling out your claim form was basically the attitude like kiss those bags and your life goodbye. I have a presentation at work tomorrow that is in the bags so I probably will get fired, maybe I can ask US to pay my mortgage payments , my medical insurance right. Yes, their employees are all disgruntled, I can see it by all that I am now reading about US air but why take it out on the passengers, you have no idea what we are going through in our own lives and with our work., I am recovering from my second round with cancer, so time and things are very precious to me and stress is something I am supposed to avoid....I have heard never to have a business card on your luggage because they zero in on those bags and either steal them or just sending them to Washington Dulles, like they did with one of mine, yes, one is apparently floating out there. At least one out of the four people I spoke with said one of my bags might match the description of a piece of luggage found unattending in Washigton is that a joke! The second person said oh that person lied to you, mind you the person previous was from US Air, he said they just probably wanted to get you off the phone because they have so many calls to take and they just told you what you wanted to hear.... So far no bags, all the calls are frustrating, their website if a joke, you get left on hold on the phone for ever going through the prompts. Google US air and you will run to any airline. They are number one is baggage mishandling, wow what a record to be proud of. They could care less that I have not had any sleep and going on 48 hours now without any of my possessions. They seemed appalled and said the first time it is not even 24 hours and we do not have to deliver your bag before 24 hours is up, so what do they do just hold it to spite people. I may never see my bags again. Moral of the story, JUST SAY NO to US AIR......... US SCARE....

We just found out the hard way not ot use Useless Airways again. Sat. we were to leave Charleston to charlette then on home to Phoenix. They caused us to be too late for our conection in Charlette so we stayed another night. Sun. we were sent to Laguardia where they cancelled our flight to Phoenix, and said it was weather related, while we watched all the other airlines continue to takeoff and land without problem. We had to pay $400 for a room, while alot of others slept in the basement on Red Cross cotts. Mon. they sent us to Boston where we stood around like cattle for 3 hours without a soul at the gates. We finaly boarded our plane that had been sitting at the gate the entire time with the crew on board. The pilot asked us to please complain to management so something would be done about all there problems, How Pathetic? We finaly got home today and will never use this airline again. You folks are rite, someone is going to get killed and it won't be me. The same people are resposible for the maintanance on these planes, how scary is that?

THE WORST airline in the world. I travel all over the world. This one is THE WORST US AIRWAYS

US AIRWAYS POLICIES INCLUDE
EXPLOITING MONEY FROM CUSTOMERS

NOT PAYING FOR LODGING when flights delayed and reason out as Weather delay

when the connection flights are delayed, asking for 25$ additional money to change over to another flight

Lost baggage? Cancled flight? Not able to change reservation? Oh yes, they are a general pain in the ass. However, I would like to draw everyone's attention to something at the root of every single one of these problems.

CUSTOMER SERVICE

I have been in the customer service industry, if you will, for over 15 years. I bend over backward if I know a customer has been treated less than exceptional. Customers are what keep me employed!!!

So I can sympathize with the employees who have posted on here, such as Brad. It seems as if USAir needs some serious customer service training!!!

I recently booked travel with the use of a voucher that I recieved from a previous botched trip with USAir. Aside from the two kind agents whom I booked my travel with (I booked two seperate trips) every other person I came in contact with was downright horrible.

From the agents at the airport and on the phone. One agent on the phone (I had questions after booking) told me I was wrong multiple times, she interupted me, refused to let me speak with her supervisor and even laughed at me and my questions!!!

Never, never in my life have I been treated with such disrespect as a paying customer.
Each and everyone of us should write letters to the head of Customer Service for USAir, Anthony Mulé, he is based out of the Phenoix service center.

Just want to thank all of you for posting. I was considering US Air which has a very cheap flight for my itinerary. Not any more!! I'll pay a couple bucks more and fly SWA. I know they are reliable.

I have flown US Air from the time it was known as Allegany Airlines. Today I discovered my Dividend Mileage Account has been forfeited. I understand the new policy to forfeit miles if not used or enhanced in an 18 month period. I had tried to book flights on the airline but with direct flights unavailable from Seattle, a change in the hub from Pittsburgh to Philadelphia, and the increased cost of flying US Air versus other carriers – What is a consumer to do? So my Dividend Mileage account balance is now zero. Do you think there is a chance that I will ever fly US Air again? NOT! Perhaps this is just one of the reasons this airline is distended to be non-existent in the near future. I would advise employees of this airline to find another job because when this airline looses someone like me it doesn’t have much of a chance.