burdick drivers village suzuki poor service

Posted in the Syracuse Forum

BURNED BY BURDICK

United States

#1 Jul 14, 2010
HAD THE WORST SERVICE EXPERIENCE AT BURDICKS SUZUKI. VINCE AT THE DEALERSHIPS LIED TO US NEVER CALLED TO KEEP US UPDATED AND THE COUPLE OF TIMES HE DID HE HAD OUR NAME ALL WRONG. THE DEALERSHIP HAD OUR VEHICLE FOR ALMOST 6 WEEKS AND NEVER FIXED IT. DEALERSHIP SAID IT WAS WAITING FOR SUZUKI AND SUZUKI SAID IT WAS WAITING FOR THE DEALERSHIP. I FINALLY TOWED MT VEHICLE AND HAD A LOCAL SHOP PUT A TRANSMISSION IN IT, EVEN THOUGH IT IS STILL UNDER FACTORY WARRANTY (WHICH IS A FARCE)
IF ANYONE IS LOOKING TO BUY A SUZUKI, THINK AGAIN. THERE ARE NO DEALERS EXCEPT BURDICK WITHIN A 2 HOUR DRIVE AND THE WARRANTY ONLY LOOKS GOOD ON PAPER. THE DEALERSHIP AND SUZUKI WILL LEAVE YOU HI AND DRY ONCE YOU LEAVE THE CARLOT
sandilane

Central Square, NY

#2 Sep 14, 2010
This is typical sevice at Burdick. My daughter had the same type of experience with KIA Their deal at that time was because they didn't replace her timing belt, she had it done by a reputable dealer in Oswego, they and KIA rep both went against her and hers was an electrical problem and an engine problen. She also had her vericle towed from Burdicks lot and taken someplace else. The problems were found and repaired. Burdick is a thief. They want your business and your money and thata all the service you get.
chris

Oneida, NY

#4 Jun 6, 2011
i will never buy a car from burdick again
John

Manlius, NY

#5 Jul 23, 2012
I have had several bad experiences with service at Drivers Village. The service writers and mechanics are salesmen... period. They will sell you on parts and service that you do not need every time!
rose

Camillus, NY

#7 Nov 8, 2012
I also went there and had a bad experience..I had a rear seal put in 3 months ago cost 300.00 went back today for inspection they told me it wouldnt pass because my rear seal was gone..they found it in the computer and would not guarantee the work because i could not prove the part came from them..what kind o bussiness are they running. Oh and it took them 3 hours with me waiting for them to tell me this...guess the information they have in there computer is no good ...thanks burdick for taking my money, wont happen again.

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