This bureau doesn't have better customer service. There have been confidentiality issues, lousy customer service issues, you name it. Those employees need to go before that bureau can be better. Doesn't anyone understand that? If your mechanic screws up your car, will you take it back? I think not. The same thought should be used at that tax office. Those employees should all be let go and new people brought in. Maybe then the bureau can be trusted to do what it's supposed to do. I trust NO ONE at the Lebanon County EIT. I have first hand knowledge of the work ethic in there and it's not good, not even mediocre. I think all entities should demand new employees or they should jump ship. This problem cannot be resolved by allowing the same employees to remain that caused the problem.