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NEW DR

Smithville, TN

#1 Jun 22, 2012
DOES ANYONE HAVE ANY COMMENTS ABOUT FAMILY MEDICAL IN SMITHVILLE? I AM NOT VERY HAPPY WITH THEM, THEY NEED TO FIRE A BUNCH OF THEM AND GET SOME NEW PEOPLE UP FRONT, MOST OF THEM ARE RUDE AND ACT LIKE THEY HATE EVERYBODY. I HAVE HEARD A LOT OF BAD COMMENTS ABOUT THEM. THEY WILL TELL YOU THE DR. HAS LEFT, WHEN HE HASN'T. TELL YOU THEY HAVE NO MORE APPOINTMENTS, SO THEY CAN GET OUT OF THERE ON SATURDAY. THEY NEED SOME PROFESSIONAL PEOPLE WORKING UP FRONT THAT HAS SOME PERSONALITY.
Shane

Mcminnville, TN

#2 Jun 22, 2012
Go to the good health place down from bumpers
Agree

Smithville, TN

#3 Jun 23, 2012
I think the rudist one finally got moved to the back in another position. You are right they are not friendly at all. I would really hate to have a major health problem and have to deal with them a lot.
two cents worth

Smithville, TN

#4 Jun 23, 2012
that's why you don't see more than three to four beds filled on each wing of the hospital and they are very short-staffed
it has been this way for years
if you work for any of these doctors you do as they say - don't ask and don't expect an answer without being treated rude
only some patronizing few have the privilege of being treated like human beings
why do you think anyone who can afford it goes out of town for their medical care?

Since: Apr 12

Smithville, TN

#5 Jun 23, 2012
Iam not paying for a personality contest. If the people up front are rude. Tell them, tell Michiko the office manager. But you are there to see a physician, and let me tell you, we are fortunate to have the highest quality medical staff at FMC. I personally have been told by several specialist in Nashville, and Cookeville, that we are very fortunate to have several of the FMC physicians in such a small town as Smithville, so get over it, If the girls up front are rude- tell them and then keep your appointment with your well-respected doctor and count your blessings.
smalltownbiz

Smithville, TN

#6 Jun 23, 2012
Give me a break Michiko is the biggest heffer out there with dragon breath lisa giving her a good race! Cripps has given Michiko complete run of the place she treats everyone like crap unless you kiss her rear end and if you dont your gone doesnt matter if your a patient or staff! What a GREAT CHRISTIAN WOMAN! What a joke and How can you get good health care when you cant get past the miserable customer service???? But if you look at where these dr's live what they drive own and lifestyles the live they don't need or care about you if you don't run in their circle and if you do all you have to do is call their wife!!!!
Whatever

Smithville, TN

#7 Jun 23, 2012
smalltownbiz wrote:
Give me a break Michiko is the biggest heffer out there with dragon breath lisa giving her a good race! Cripps has given Michiko complete run of the place she treats everyone like crap unless you kiss her rear end and if you dont your gone doesnt matter if your a patient or staff! What a GREAT CHRISTIAN WOMAN! What a joke and How can you get good health care when you cant get past the miserable customer service???? But if you look at where these dr's live what they drive own and lifestyles the live they don't need or care about you if you don't run in their circle and if you do all you have to do is call their wife!!!!
I could not agree with you more! She is the head snooty hiefer of the bunch. They are all rude and don't wanna speak to you or even take a damn payment. They sit there and roll their eyes like you have inconvienced them in some way. They also LIE like a bunch of dogs and pretend the dr. has gone for the day or don't have any appts so they can run out early on Saturday. This is a fact b/c I needed an appt on a Saturday and they told the person I was talking to to tell me they didn't have any appt left b/c they wanted out of there by 1:00. Well the Dr. overheard and told them to tell me to come on. Turns out if I hadn't went on, I would have been in the hospital by Monday. Another time, they said the Dr. had already left to go to the hospital, so I picked up the phone and called a friend of mine who works there at the hospital and they said no he wasn't there, but still at the office. So there ya go. I am not the only person in town this has happened to. The doctors do not care b/c you can tell them how RUDE their employees are and nothing gets done. So it doesn't really do any good to tell them. They are not the best bunch of doctors either. They miss diagnoses here and there and treat their patients like crap. Not all of them but most of them do. Dr. Cooper is a decent man and a good doctor. What needs to happen is a good housecleaning up there and start over. Start with the office manager first, then go down the line. They should appreciate the fact they have a job. The old gray haired one is another one who needs canned. She has bitched about taking payments, grumbled about having to see patients and making appts. She did this to a person who told me first hand about it. I have seen them all in action with their snooty A$$ ways, arguing with patient's in front of the whole office. They all live so high and mighty with their mini vans and SUVs they can't drive trying to be a wannabe. You can even see them at school functions with their kids and they act the very same, so stuck up and entitled. I haven't been to that office in a very long time for the all of these reasons. I know nothing is going to change b/c nobody up there has the balls to change it.
smalltownbiz

Smithville, TN

#8 Jun 24, 2012
So very true! Even Dr Bryan turned into a royal A$$ before he moved off,and that says it all. He was a great doctor with a good attitude when he moved here and thats not to mention the heffers gossping about everyones personal information. i know someone who had her kids record changed by his step mother and when she threw a total fit about it they discharged her as a patient as soon as she threatend them with a HIPPA lawsuit. That woman should have sued the fire out of them. I know it wont change either and I am only one family we sure will never step foot on there again.
tHATS LIFE

Smithville, TN

#9 Jun 26, 2012
I have saw attidude while being there for a visit. Everybody has a bad day. Seems like things go a lot smoother when we treat others the way we would like to be treated.It dont always work.I do better with them using that.When it does not. i have the satisfaction of knowing i did the right thing. It sucks to have a bad day or few.These days we all do.If one dont like it there dont go.You can stay sick or go somewhere else for your piece of mind. Several of the women there are overworked and underpaid while still trying to deal with life today as it is like everyone else.Not taking sides. Ijust do better with consideration.
Bad day -yeah right

Smithville, TN

#10 Jun 26, 2012
OMG- I have heard it all now..Bad day my A$$. They are that way EVERYDAY!!! It's not just a one day thing. They are rude and hateful all of the time. I have been more than once to that place and I don't go there anymore because of it. I am overworked and sure as hell underpaid but I don't take it out on the rest of the world. They have time to gossip, bitch, gripe, lie to patient's about appt availability and step out behind their husband's backs, they can be cordial for 5 minutes to the ppl who do help pay their checks. Wake up and smell the coffee.
Agree

Smithville, TN

#11 Jun 26, 2012
I have been a medical receptionist (years ago), it is a major part of their job to be friendly. I am glad I am not the only one who has seen them roll their eyes at people. They should be reprimanded for their rudeness and if they don't change they should be fired not moved to the back. You don't reward bad behavior. They are not kids they are grown women that should know how to act. Michiko if you read this please do something about your staff. Not for me, I have the ability to go elsewhere, but for the elderly people of this county that have no other choice than to be sick if not dying and have to deal with these rude people.
smalltownbiz

Smithville, TN

#12 Jun 26, 2012
Bad day -yeah right wrote:
OMG- I have heard it all now..Bad day my A$$. They are that way EVERYDAY!!! It's not just a one day thing. They are rude and hateful all of the time. I have been more than once to that place and I don't go there anymore because of it. I am overworked and sure as hell underpaid but I don't take it out on the rest of the world. They have time to gossip, bitch, gripe, lie to patient's about appt availability and step out behind their husband's backs, they can be cordial for 5 minutes to the ppl who do help pay their checks. Wake up and smell the coffee.
Amen we are OVERWORKED and UNDERPAID that is reality and life! If I ever acted like way to the public my boss would have showed me the door or anyone else that works for the company for that fact. Your right bad day that biggest crock s**t out there and best I can tell most of those heffers are driving expensive vehicles and living in fine homes. Opps maybe thats the problem making good money but trying to live high society pissin contest!
tHATS LIFE

Smithville, TN

#13 Jun 27, 2012
some people just need something to moan about.those ladies might not get on this thing and vent and talk about others for relief.Pray for them hun. they might really need it.Might work both ways. Thats what they say.It works forthe one asking and recieving.might even help my spelling and typing. dont sweat the smallstuff its all smallstuff. focus on yourself ,not them when you go in the next time. If you do. You might be suprised.Probabley dont take much.
tHATS LIFE

Smithville, TN

#14 Jun 27, 2012
YEP,The public is supposed to allwasys be right when your in bussiness. That is what people were taught to use manners when they went in.Like you get more bees with honey.The women could do better.its hard to do ,even when your not dealing with sick adults and sick children who dont want to be there,most of the time.Maybe they need to get on here and assume and talk about others for their relief.its probaley hard for them to do though. they have to get up in the morning and go put up with people who are sick most of the time and sit up on this thing and moan all night.Its so easy to do to a screen.
Agree

Smithville, TN

#15 Jun 27, 2012
tHATS LIFE wrote:
YEP,The public is supposed to allwasys be right when your in bussiness. That is what people were taught to use manners when they went in.Like you get more bees with honey.The women could do better.its hard to do ,even when your not dealing with sick adults and sick children who dont want to be there,most of the time.Maybe they need to get on here and assume and talk about others for their relief.its probaley hard for them to do though. they have to get up in the morning and go put up with people who are sick most of the time and sit up on this thing and moan all night.Its so easy to do to a screen.
I didn't just moan to a screen, I complained when I got eyes rolled at me. And no I did not do anything to antagonize her, she was just very unfriendly and didn't want to hear anything I had to say. And yes, I see I am not the only one being treated this way at Family Medical. You are on here too, making your little comments. I believe in the GOLDEN RULE. And I expect to be treated kindly when me and my insurance company is paying out the nose for a visit. Without my visits and the people like me going to the doctor there, they would not have their jobs and the doctors would not have their practice. SO WE DO HAVE THE RIGHT TO BE TREATED WITH RESPECT. All capps intended.
Agree

Smithville, TN

#16 Jun 27, 2012
And no I am not living off the government, my family works for it's money and insurance. The ladies on the front desk are not the only ones with a job or stress or problems in their lives but they are dealing with patients that some maybe not all are experiencing major health problems or maybe dying and it really chaps me to think that they are being treated unkindly during a time like this. The nurses and doctors that I have went to there are all very kind it is just that front area that I see really needs improvement. I do believe the worst one has been moved to the back.
one_voice

Murfreesboro, TN

#17 Jul 6, 2012
sacred dogs wrote:
Iam not paying for a personality contest. If the people up front are rude. Tell them, tell Michiko the office manager. But you are there to see a physician, and let me tell you, we are fortunate to have the highest quality medical staff at FMC. I personally have been told by several specialist in Nashville, and Cookeville, that we are very fortunate to have several of the FMC physicians in such a small town as Smithville, so get over it, If the girls up front are rude- tell them and then keep your appointment with your well-respected doctor and count your blessings.
WOW...are you really that damn stupid??? FMC have the highest quality medical staff...now that is too damn funny!!! As for telling Miss Bitch~Michiko about any problem you may have and her actually give a rats a$$....please...give me a break....they all need to learn the meaning of customer service and read the damn law when it comes to the HIPPA policy....FAMILY MEDICAL CENTER has the worst doctors and staff that I have had to deal with in all my dealings of doctors and staff....and trust you me, I have meet brilliant doctors and FMC has none!!!!
abc's

Smithville, TN

#18 Jul 6, 2012
The root of the problem is "to much business". Doesn't matter what business your in, if more customers are coming in your doors than you can possibly serve then it's inevitable the service side takes a hit. There will be hour long bottle necks, a receptionist that wants you to pay your copay by mail and not tie her up with swiping your debit card. They have decent staff, it cant get better unless another center with equal abilities opens nearby to thin out the crowd.

Since: Apr 12

Smithville, TN

#19 Jul 6, 2012
Amen, "abc's". When you spend 8 to 10 years in med school and run up hundreds of thousands of dollars in school loans, when you are on call a significant amount of time in your life, when you put in 10m hours at the office then 3 hours at the hospital making rounds, when you miss your kids ball games because your in the ER, THEN AND ONLY then YOU HAVE THE RIGHT TO BUY AND OWN ANY CAR YOU WANT, ANY HOUSE YOU WANT, CAUSE ......you deserve it. If you haven't worked the medical field or in a hospital, then you have NO clue just how difficult and stressful this field is for bothe the physician and his family. You don't become a physician to get rich and only to get rich.
Yep

Smithville, TN

#20 Jul 7, 2012
sacred dogs wrote:
Amen, "abc's". When you spend 8 to 10 years in med school and run up hundreds of thousands of dollars in school loans, when you are on call a significant amount of time in your life, when you put in 10m hours at the office then 3 hours at the hospital making rounds, when you miss your kids ball games because your in the ER, THEN AND ONLY then YOU HAVE THE RIGHT TO BUY AND OWN ANY CAR YOU WANT, ANY HOUSE YOU WANT, CAUSE ......you deserve it. If you haven't worked the medical field or in a hospital, then you have NO clue just how difficult and stressful this field is for bothe the physician and his family. You don't become a physician to get rich and only to get rich.
Use some of that money you so richly deserve to upgrade your staff, train them in customer service, or you may find that you won't need to work all the hours you are working now. I will use my insurance that we work so hard for in a factory (78 hours in one week) to find a doctor in Nashville that his staff knows how to treat my family. If this is someone in the medical field at FMC you should be apologizing for the rude behavior instead of making excuses for them.

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