He replaced rotted wood and sub floor beneath my shower in my duplex 3 years ago. He also replaced the shower pan and tiles up 1 foot around the floor. The shower floor tiles have come loose and the mortar has deteriorated to sand. I called to see if I could get him to come and look at it, and possibly repair it at a discounted rate even though the warranty was up. I have talked to 3 other tile contractors at this point and they all told me the reason that this floor deteriorated is because he did not use enough cement in the mix when he did the work. He did not return my call for 2 weeks when I first contacted him. 2 weeks later I called again and got him on the phone. He was very rude, and accusatory. He blamed my tenants for not performing proper maintenance on the shower, and accused them of destroying the floor, by pouring bleach on it. His quote was 'I cant help it if your tenants are Pigs' All this without seeing the damage. Proper shower maintenance??? This concrete floor should last 20 years... not 3. He claims that is normal for the floors too deteriorate within 3 or 4 years. It is just not accurate. Only if the work was not done properly the first time. I told him I did not believe it should wear out in this period of time and then he tried to blame the deterioration of the sub floor for causing it!!! He was the one that replaced the sub floor and joists that were rotted before he did the shower pan!!!! The sub floor repair was not so great either, but adequate. I gave him the opportunity to make it right and he did not. If he had any integrity he would have at least come and look at the job. I would never let him work on my house again!!!!