Review: Able & Ready Appliance Repair

Posted in the Scarsdale Forum

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Dee

Mount Kisco, NY

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#23
Feb 22, 2012
 
I can only assume that the positive comments were written by employees of the company because their scores should be in the negatives. My extended warranty plan referred them and it has been hell. First appt, the repair person was told ahead of time what the problem was and given the necessary model numbers to order the part for my thirteen month old dishwasher, yet he showed up empty handed to "diagnose" the obvious problem. He said I would hear from the company in a few days and he would return the following Saturday with the part. Flash forward three Saturdays later when he shows up with the wrong colored part and tries to hard sell me into having him install it because " he wasted his time coming to my house and the company won't pay him". I want to know where my pay is for all my wasted time and hand washed dishes. He then returns three weeks later with the right part. I did two loads of dishes and the dishwasher stopped working. He " fixed" it on Saturday and last night (Tuesday), I went into the kitchen to realize the control panel was dark and the tub has standing water. I am tired of calling Home Depot to report this horrible company. Don't attempt to call Able and Ready since all you will get are excuses, bad attitudes and outright lies from their customer disservice department. However, the technician will give you an extemporaneous lecture on the need to find God with each of his visits.

Since: May 12

Yonkers, NY

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#24
May 3, 2012
 
I had no problem with company & WOW. I can understand why they asked me to help out with a positive review. you really cant trust everything written here. ANd yeah i would never had worked with this company reading everything here. maybe it was back in 2010, that's where i see all the bad reviews. I just used this company by referral of a friend, who had no problem with their service either. I was able to get an evening call between 5 & 8 pm, which was terrific. the tech came out and cleared my drain pump for just over $100 bucks & washer has been working since 10/17/12, no problem. as per company's request i'm giving a positive review to offset all the bad ones here. hope this helps them out. yeah i would refer them and call them back for service without a problem.

Since: May 12

Yonkers, NY

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#25
May 3, 2012
 
i'm not with the company, just a customer trying to help them out. i liked the staff that i spoke to over the phone & the technician that came out. I called them back for a 2nd service on my dryer this month. They worked on my washer back in 0ctober, I didn't speak to a carol though.
Alan

New York, NY

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#26
Jul 11, 2012
 
Folks looking for quality service and dependability, please do yourself a favor and find a reputable service provider, because Able & Ready is not the least bit able nor are they even close to ready for prime time. This place is a FIASCO from top to bottom... from the surely receptionist who is clueless on the phone, to the "manager" is was supposed to oversee quality control to the complete lack of service. We ordered a simple refrigerator part about two months ago, and two months and dozens of calls/complaints later, no part has been delivered and no service provided. Every call is met with the same line: "we're working on it, should be here in XX days." It's all lies. My next step is a call to the Better Business Bureau because this operation should cease to exist and be closed down for good so other consumers can avoid the disappointment, lack of service and all around hassle I have experienced. Shame on you, Able & Ready.
Cory Gould

White Plains, NY

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#27
Oct 25, 2012
 
Able and Ready is the best! Always on time, courteous and knowledable of ALL appliances.He fixed my Viking refridgerator and my washer. I HGHLY recommend them.

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