Best Buy has some bad policies

Best Buy has some bad policies!

Normally, I would not share this with others, however, since this could happen to you or your friends , I decided to share it..

If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc..
and you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic..

Well, I purchased a GPS for my car, a Tom Tom XL..S from "Best Buy"..
They have a policy that it must be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic.. Just as I received it, including the receipt..

I explained to the lady at the return desk I did not like the way it could not
find store names..

The lady at the refund desk said, there is a 15% restock fee, for items returned.. I said no one told me that.. I said how much would that be.. She said it goes by the price of the item.. It will be $45..00 Dollars for you..

I said, all your going to do is walk over and place it back on the shelf then charge me $45.. 00 of my money for restocking? She said that's the store policy..
I said if more people were aware of it they would not buy anything here! If I bought a $2000.. 00 computer or TV and returned it I would be charged $300..
00 dollars restock fee? She said yes, 15%..

I said OK, just give me my money minus the restock fee..She said, since the item is over 200.. 00 dollars, she cannot give me my money back!!!

Corporate has to and they will mail you a check in 7 to ten days..!! I said “WHAT?!"

It's my money!! I paid in cash! I want to buy a different brand..
Now I have to wait 7 to 10 days.. She said well, our policy is on the back of
your receipt..

I said, do you read the front or back of your receipt? She said well, the front! I said so do I, I want to talk to the Manager!..

So the manager comes over, I explained everything to him, and he said, well, sir they should of told you about the policy when you got the item..

I said, No one, has ever told me about the check refund or restock fee, whenever I bought items from computers to TVs from Best Buy..
The only thing they ever discussed was the worthless extended warranty program..
He said Well, I can give you corporate phone number..

I called corporate..
The guy said, well, I'm not supposed to do this but I can give you a 45..00 dollar gift card and you can use it at Best Buy..
I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars..
You can keep your gift card, I'm never shopping in Best Buy ever again, and if I would of been smart, I would of charged the whole thing on my credit card! Then I would of canceled the transaction..

I would of gotten all my money back including your stupid fees! He didn't say a word!

PASS THE INFO ON..BEWARE
THIS IS MY FREEDOM OF SPEECH TO STATE THIS INFO, BUY MY OWN EXPERIENCE AND OTHERS.BEST BUY NEEDS TO CHANGE THE POLICYS OR CUSTOMERS WILL SHOP AT ANOTHER STORE.

I rarely purchase from electronics stores but I was aware of re-stocking fees you speak of. I don't let my hard earned $$ go easily. If I am going to make a purchase I shop around & check all their purchase policies.

As a consumer we must now cover our own buttz nowadays. Customer service from the old days no longer exists.

It is now left up to the consumer to know & accept the terms of the retailer. Chock it up to a lesson learned barbara!