LP + Mesa = Skybeam, broadband alternative

Is anyone reading posts here that have worked for any of these JAB companies...

If you do and are reading these pay attention.

A suit is coming soon for OT wages not paid in violations with FLSA.

If you are interested in knowing more, post here I will be back...

I have, and I am very interested.

This Messages is for:

Sam, Bob, Skywas, Skysuck, joEy, Ken, Anon, Jim Carey:

You guys seem to know whats up... I would like to talk with you guys.

I just registered at the http://forum.skybeamsucks.com
site.

you will know my post, pm me after you register.

Anon wrote:

I have, and I am very interested.

Anon, go to the site I spoke of in my last post.

I am not sure of any other secure communication we can have at this time, unless you wish to provide me an email address.

Sorry, but I don't know anything about Skybeam not paying their workers OT. Somehow that doesn't surprise me tho. A company that supplies as bad a service as they do certainly isn't one that also treats their employees well either.

11pm on a Saturday, and here's what Skybeam's service looks like:

http://www.speedtest.net/result/569876523.png

Computing statistics for 100 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct
1 2ms 0/ 100 = 0% 0/ 100 = 0% 10.0.1.1
2 58ms 21/ 100 = 21% 2/ 100 = 2% 10.9.64.2
3 63ms 22/ 100 = 22% 3/ 100 = 3% 1-253-73-208.skybeam.com [208.73.253.1]
4 57ms 19/ 100 = 19% 0/ 100 = 0% dvr-edge-11.inet.qwest.net [205.171.52.89]

Trace complete.

21% lost packets from their first hop, incredibly slow speeds....and this is what it's like during non-prime time hours, you can imagine how it is during "busy times".

For months now I've been told by Skybeam they are "Waiting on equipment" to fix the issue out here, but it's become obvious this is not true. I can only hope that anyone considering them for net service has other options and is smart enough to use them because, hands-down, Skybeam is the worst ISP I've ever had, and I've seen plenty...from Cox cable to PacBell to Comcast to Qwest. Skybeam makes them look like they invented the internet....

I was seeing similar results last Saturday morning (9ish) with latency and packet loss right before the Qwest hand-off.
Why they're peering with Qwest in the first place is beyond me...

They've been peering with Qwest for months now, that's nothing new. The terrible packet loss is still on the Skybeam network and an issue with them being completely oversold.

I am another long time Mesa customer with now severely degraded service from Skybeam. My service was first dropped to a lower speed without notice. Even getting that fixed doesn't get reliable bandwidth. Support is apparently a bit better than some of you have had, since they actually call back and try to fix things.
I really, really would like to see some competition. Perhaps the original Mesa founders would like to start over and we could have something good again :-)

I agree, part of the issue here is the fact they have no competition at all. And I'm sure they are aware of it. It's easy to ignore the problems with your company when there is no other company trying to take your customers.

I would appreciate it if any current or former Jab/Digis/Skybeam employees would take a moment to read this post on our website about JAB Wireless:

http://bit.ly/jabwirelesspost

Just an update....

I've been speaking with a Kevin who is a "Customer Care Specialist". I've been promised (again) that the issue plaguing us out here will be fixed tomorrow (Wed) and if testing and config goes well will be active Friday.

This is the third time I've been promised a fix by someone at Skybeam. We'll see if this time it actually happens, or if again we've been promised something that Skybeam actually had no intention of doing. Finger's crossed.....

Finally......

After 6+ months, Skybeam has finally fixed our node. It took a complaint with the BBB to get it done tho.

When it works, Skybeam's service works well. I still question their commitment to quality service and wish I had other options where I live. Anyone looking to Skybeam for service should seriously consider other options if they are available.

Kate wrote:

<quoted text>
Mark,
As a director, I want you to know I went through a solid 7 months of nonsense with your company. We left Skybeam long ago for LP because of your poor customer service and performance. We were absolutely delighted with LP until... in comes Skybeam again. As soon as your company stepped in, my internet became unstable/unusable for MONTHS. I know how/why it got fixed (I was very not nice finally) and thankfully I am a Network engineer so the stupid suggestions made by your phone techs got shut down before you had me rewiring my house/replacing hardware.
The simple facts were you over subscribed for your pipe. It was obvious, I proved it and got moved onto a decent node. That cost you a alot of money in tech time which could have been avoided by simply hiring/spending the correct money to develop infrastructure that is appropriate to your plans.
If Quest had high speed available to me, I would drop you instantly.
Kate

Here we are almost a year to the day later and guess what? I have average ping hops to my access point in excess of 600ms average. I KNOW that it is another access point that is overloaded, so does your company as they have not only admitted as much to me but shown me their reports. Once again I get the, well we are going to "look" into it garbage. It has been a month now, and the excuses are flying.

You have the WORST service I have ever seen. Your company KNEW they oversold the access point and the only way it will get fixed is if everyone finally explodes on you, just like before.

Once again, the bullcrap and lies flow out of your Company. You should be ashamed but then I bet the salary they pay you makes you laugh at the rest of us.

Kate, just an FYI the guy who posted that no longer works for their company.
As I've mentioned they don't care about overall customer satisfaction like a normal small or medium business would, even if they lose 300 customers a month (this is how many they were losing per month when I was still there) they will add on twice as many in an equal amount of time, and even more than that by simply buying up other companies. Once they reach 100,000 expect to be balled up and sold. It's close; last I heard they were past the 70,000 mark.

Skywas wrote:

The network is in poor shape now from what I understand. Heavily oversubscribed and poor design. The person I talk to still says they fired the NOC guys the week before Christmas. They were the people who "fixed the broken crap" as they liked to put it. I guess no one is fixing stuff now untill it's on fire. I had fun and enjoyed my job at Mesa, it was clear that this was no merger it was a take over. The funny part, Mesa had half the people LP did at take over and we did just fine. Who would you call efficient?

I hate to say it but for the most part, when Mesa was taking care of the H66 tower pointing into Firestone, it sucked then too. I went for months trying to prove they had a problem and they continued to tell me that it was just me and that everything was fine. They would promise to come out and replace my radio, etc, and they would never show up.

What finally got their attention when I told them the IP's of their management network, and the customer names and addresses off their unsecured radios, a simple process by looking at the unsecured management traffic that was hitting my firewall. I have been doing this for more than 20 years and I have to laugh whenever their network went down, and it hasn't gotten any better. I couldn't do anything about it because I have no alternative - nothing else available is worth buying.

Oh, H66 was fed by a very high capacity licensed link, which was never at capacity, and rarely had speed/latency.
Just sayin.

"I told them the IP's of their management network"

Not sure how you think you did this since all infrastructure devices were behind a blacklisted ACL that only employees had access to.

"and the customer names and addresses off their unsecured radios"

Again, not sure how you think you did this; customer radios don't have IP addresses in them period, and are only accessible via proprietary proxy which is also protected by ACL, and customer addresses were not put in the radios either.

Anonymous - FLSA Wages wrote:

This Messages is for:
Sam, Bob, Skywas, Skysuck, joEy, Ken, Anon, Jim Carey:
You guys seem to know whats up... I would like to talk with you guys.
I just registered at the http://forum.skybeamsucks.com
site.
you will know my post, pm me after you register.

Please remove my name "Jim Carey" from any association with Skybeam! I never have or will be part of that team
Thanks