Review: Terrapin Tile

I hired Terrapin Tile to grout a brick wall I had put up. They visited my house, stated it was easily doable, and should take about one day. On the day that the work was to be done, I returned home at noon to find that they had smeared grout all over the face of the brick, ruining a section of the wall.

Fortunately, a small section is all they did. They had left without making any attempt to contact me and left a note basically saying "Sorry, this job is bigger than we thought. Goodbye."

A tile contractor should know not to smear grout over a brick face because once grout fills the crevasses of the brick, it is nearly impossible to remove. The wall I spent months meticulously putting up was ruined in about an hour.

I now have to purchase more bricks to replace the ones they ruined, tear out everything they did, and redo it all myself. I will NEVER use Terrapin Tile or Tom Owens again.

P.S. - As an addendum to my previous review, the owner of Terrapin Tile emailed me in an extremely confrontational and unprofessional letter calling me names, insulting me, and being generally childish and unprofessional. I will soon be submitting a report about this to the Better Business Bureau.