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guest

Blytheville, AR

#1 Jul 24, 2012
I am going to switch to another bank but I haven't found one yet. I have been with Liberty Bank ever since it was founded and was with Midsouth for a long time. I am not very pleased with Liberty banks customer service or way of business. I had a overdraft the other day that was the banks fault, the took out the highest check first, then took out the others then added my deposit. My checking account would of been alright if they hadn't taken out the highest check first. I called and they said they always take out the highest first because it might be a house payment or something important. Well when they do that, it just snowballs and creates a mess that they create. My check is direct deposit but was still pending so they didn't deposit it first, but they chose to deduct all debits even though ALL of the ones that overdrafted was still pending as well. I asked how can you charge an overdraft when the debt was pending but not add my deposit when it was pending as well. It makes no sense. The lady I talked to said it takes 2-3 days sometimes for checks to clear and not be pending. Well if that was the case, why did they charge me an overdraft when none of them had cleared yet? The lady said she would look at it but called back and said they wouldn't take back the overdraft charge because I had an overdraft fee last week......which was their fault. I asked the woman again how can yall deduct from something that hasn't cleared yet. I couldn't get a straight answer so I will be switching banks.This is the first overdrafted check I have ever had. I have friends who has had problems with Liberty Banks as well but I always blew them off until it started happening to me. Is anyone out there satisfied with their bank and what bank do you use?
guest

United States

#2 Jul 24, 2012
the only thing that keeps me at liberty is the number of locations they have.we have had overdrafts also that were just a few dollars,but by the time they notify you by mail its always on a friday when i get home from work.then its monday before you can correct it.the funny thing is that i have a business account that theres always at least $3000 in but they seem to not care.i have had about all of liberty i can stand and will probably be switching banks soon.
guest

Blytheville, AR

#3 Jul 24, 2012
Well what got me, is how they can deduct a debit and it still be pending and then charge you a $31 fee for each, but not apply a deposit when it is pending as well. I do not see their logic other than ripping their customers off for $31 dollars. The more I call them the more mad I get. The overdrafts I had was one for about $5 dollars and one for $12 which they added the $61 dollar fee. Both the debits are still pending even right now, even though I deposited more than enough money to cover it, which is still pending as well. Now if the debit had cleared my account, its my fault, charge me the $31 bucks....but when its still pending how the hell can they charge that fee? THIS will be the last time they rip me off!
avrgjoe

Jonesboro, AR

#4 Jul 24, 2012
Don't spend money you don't have and you won't have this problem. Or.... Have your bank remove your overdraft protection since you don't like the fees associated with using their money.

Since: Dec 11

Location hidden

#5 Jul 24, 2012
I used to have that problem with Bancorp South, but I think now they post the debits and credits as they hit. I have recently switched to Focus and have been very please because they post all of the current charges as pending and if I transfer money from savings late in the day, they put my transfer at the top before all of my pending charges. I know it would be easier to keep more money in checking, but I only keep a minimal amount in my checking because of a recent debit card i.d. thefts (twice! what a headache!). Hope this helps.
avrgjoe

Jonesboro, AR

#6 Jul 24, 2012
And just FYI, I bank at First Security and they have the same way of clearing highest to lowest. I don't necessarily agree with the policy but then again I never have any issues with overdrawing my account.

It's kinda like those people that complain about 30% interest rates on their credit cards after they go 60 days without paying their bills. If you don't want the fees and interest rates don't borrow other people's money. Chop up your credit cards best thing I ever did!:-)
guest

Blytheville, AR

#7 Jul 24, 2012
Well that was my first overdraw in my life and I had a deposit in there. We have 2 accounts with them and I don't overspend like some on here stated. The B.S that they post the deposits first is what caused all of this! If they deposit money like they state, I would no need for an overdraft protection. My check goes into my account on a certian day at a certian time, but apparently Liberty Bank chooses to keep it on their pending status, and run all debits thru....even the pending ones first. This is the first and last time this will ever happen to me thru Liberty Bank. I will be switching tomorrow. Also I have had a checking account for 25 years and only had a "bounced" check 3 times....including twice this month that I believe was the banks fault.
Try my bank

United States

#8 Jul 24, 2012
Try Iberia. Their checks clear fr lowest to highest, so if you do overdraft then you get less fees than you would with the way your clear (highest to lowest). There's a few different locations as well.
Guest

Euless, TX

#9 Jul 24, 2012
Sounds like its your problem not the banks . Keep up with your bank account . You are spending money you don't have.

Since: Jul 12

Location hidden

#10 Jul 24, 2012
I love Bank of America! Their mobile banking app is the best! And their keep the change program is an awesome way to save! Highly recommended. Oh and they have locations all over America so it's a good bank to use especially if you ever go out of town. You never know what could happen. I was in Florida and lost my debt card and had to go to the bank to make a withdrawal for the rest of the trip

Since: Dec 11

Location hidden

#11 Jul 24, 2012
guest, Leachville, banks handle ACH deposits differently, but I found this on Regions website:

Quicker funds availability - Direct deposits are usually authorized a day in advance of payday, allowing you access to your money before opening hours of your financial institution the morning of payday.

http://www.regions.com/personal_banking/direc...

Maybe you have a Regions Bank in your area? Don't pay attention to the "don't borrow other people's money" and "spending money you don't have"... your bank just decided to hang on to your direct deposit money and collect interest instead of crediting your account. Oh, I almost forgot, AND charge you enormous overdraft fees while they held your money as "pending". Banking is a business, I get that. But lets not gouge people on their hard-earned pay, k? In my case, my money IS in the bank, just not all in the account that has a debit card attached to it. miss know it all7, I may look into BOA!
Anonymous

Jonesboro, AR

#12 Jul 24, 2012
Well I bank with liberty and I have no problem. My check goes in on the same day same time evry week and it never has a pending status
Guest

Jonesboro, AR

#13 Jul 24, 2012
Evidently it must be against the law. We received a check about two weeks ago in the mail from a class action lawsuit against Pulaski Bank. We no longer bank with them because we closed our account due to this problem. The class action suit was for doing this very thing.
gringo

United States

#14 Jul 25, 2012
If you have $10 in the bank, don't write a check for more than $10. That's what I tell my kids and they seem to understand it. Why don't y'all get that?
t-rexman

Jonesboro, AR

#15 Jul 25, 2012
guest wrote:
I am going to switch to another bank but I haven't found one yet. I have been with Liberty Bank ever since it was founded and was with Midsouth for a long time. I am not very pleased with Liberty banks customer service or way of business. I had a overdraft the other day that was the banks fault, the took out the highest check first, then took out the others then added my deposit. My checking account would of been alright if they hadn't taken out the highest check first. I called and they said they always take out the highest first because it might be a house payment or something important. Well when they do that, it just snowballs and creates a mess that they create. My check is direct deposit but was still pending so they didn't deposit it first, but they chose to deduct all debits even though ALL of the ones that overdrafted was still pending as well. I asked how can you charge an overdraft when the debt was pending but not add my deposit when it was pending as well. It makes no sense. The lady I talked to said it takes 2-3 days sometimes for checks to clear and not be pending. Well if that was the case, why did they charge me an overdraft when none of them had cleared yet? The lady said she would look at it but called back and said they wouldn't take back the overdraft charge because I had an overdraft fee last week......which was their fault. I asked the woman again how can yall deduct from something that hasn't cleared yet. I couldn't get a straight answer so I will be switching banks.This is the first overdrafted check I have ever had. I have friends who has had problems with Liberty Banks as well but I always blew them off until it started happening to me. Is anyone out there satisfied with their bank and what bank do you use?
you should learn some math, this could solve your problem!
liberty all the way

Euless, TX

#16 Jul 25, 2012
I bank at liberty and I have for awhile now. I had a problem with them for a little while with the overdraft fee cause I would spend money that I didn't have and their $31 charge does catch up with you faster than you would think.. But then I got rid of the overdraft option on my account and now there's no way I can overdraft. If you're not good at keeping an eye on how much you're spending, I would definitely advise you to have the account that won't let you overdraft. Liberty is the best because of their hours, their locations, and my money is available as soon as my checks are deposited, there's even a liberty in the mall which is open on Sunday. it doesn't get much better!
Freedom

Jonesboro, AR

#17 Jul 25, 2012
avrgjoe wrote:
Don't spend money you don't have and you won't have this problem. Or.... Have your bank remove your overdraft protection since you don't like the fees associated with using their money.
Well said Average.

Since: Jul 12

Location hidden

#18 Jul 25, 2012
I use Simmons First Bank and have never had any problems from them! They are great, and have very nice tellers as well

“ Dump Obama November 6, 2012”

Since: Jan 11

Flush it.

#19 Jul 25, 2012
Dreamer304 wrote:
I use Simmons First Bank and have never had any problems from them! They are great, and have very nice tellers as well
I have Simmons and Liberty Bank
and one other, Never had a problen with any of them.

Since: Jun 10

Location hidden

#21 Aug 13, 2012
avrgjoe wrote:
Don't spend money you don't have and you won't have this problem. Or.... Have your bank remove your overdraft protection since you don't like the fees associated with using their money.
It is not spending money she doesn't have, she has the money but the bank did not let her check clear and then put overdrafts on her account for pending debits which would have been covered by the check.

I have had this problem with Liberty four times in the last year. Back in March I deposited a check on Monday and was given the receipt. Well the next day when I checked my account it wasn't there and I was overdrafted. When I went to the bank they were not going to fix it and insisted I did not deposit a check on Monday morning, even after I showed them my deposit slip. They told me they would have to "verify it" and then the money was just in my account. When I asked the lady about it they would not explain to me why my check was never posted or what happened.

Then last week I had a debit for the entire balance of my account come through and liberty did not even stop it or flag it. Luckily I checked my bank account and saw what was happening and went up there. All my debits bounced, a walgreens purchase and gas which I made the night before because duhhh I had money in my account, but because they removed all the money from my checking account at midnight these charges, though still pending, were hit with over draft fees and they told me to stop the check/debit I had to pay a 31.00 fee and cover all the overdrafts before they would stop it and since I did not give them 2-3 days notice they would not guarantee it. I do not know how you give a bank 2-3 days notice on a fraudulent charge.

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