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employee

Chicago, IL

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#1
Apr 21, 2009
 
so what is this place like to work for, i'm considering applying
james

United States

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#2
Jul 21, 2009
 

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My wife works there and she says it is a great place to work. She really enjoys it and they are good to their employees. They have very good benefits and pay.
mee-

Charleston, WV

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#3
Jul 21, 2009
 
much better than gc i have heard!
yepers

Winchester, KY

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#4
Sep 9, 2009
 
yes it is!!
Just wondering

Paintsville, KY

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#5
Sep 10, 2009
 
Is this in bound or out bound calling? Can anyone give more details about this place? I used to work at GC and hated it. Nothing worse than getting cussed out at least 40 times a day. lol
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work there

United States

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#7
Oct 4, 2009
 

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OK i am confused they suck ..people are getting fired for missing work and they are sick..also five cases of swine flue and they still have too come too work.or they loose their jobs ..sad and sorry for the ones who are not sick. cause they get too take the flue too their poor kids and family's.
Call centers suck

Ashland, VA

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#8
Oct 5, 2009
 

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this is a problem with allll call centers... however, they cant fire you for being sick.. or for your children being sick... if you will be out for more than 3 days, ask your HR dept for paperwork for FMLA...
I Manage

Waynesboro, VA

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#9
Oct 6, 2009
 

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In most places, you only qualify for FMLA if you have been employed for more than 12 months.
A Thought

United States

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#10
Nov 7, 2009
 
If Direct TV is not allowing "flu time" for their employees, they should be turned into the local health deapartment, OSHA and the US Department of Labor. I am not sure, but with the president signing the flu declaration, there could be special provisions that mandate an employer allow employees affected with the flu time off.
Just Me

Huntington, WV

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#11
Nov 7, 2009
 
Yes they have a 'flu amnesty' provision in their attendance policy. It is posted all over the building and many many employees have used it. Sounds like someone is bitter because they miss as much work as they possibly can without being fired and then when something happens that they have to miss a day they don't have any cushion left. Just because you are allowed 8 occurrences doesn't mean you have to use them. If you had any work ethic at all, this wouldn't be a problem.
A Thought wrote:
If Direct TV is not allowing "flu time" for their employees, they should be turned into the local health deapartment, OSHA and the US Department of Labor. I am not sure, but with the president signing the flu declaration, there could be special provisions that mandate an employer allow employees affected with the flu time off.
A Thought

United States

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#12
Nov 8, 2009
 
The US Department of Labor along with the Cabell Huntington Health Department can investigate. Let's hope their investigation will shed light on the truth and that if Direct is doing the right thing, the reporter should applogize.
Just Me

Huntington, WV

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#13
Nov 8, 2009
 

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A Thought wrote:
The US Department of Labor along with the Cabell Huntington Health Department can investigate. Let's hope their investigation will shed light on the truth and that if Direct is doing the right thing, the reporter should applogize.
They could investigate, but they won't. There is no current law requiring companies to give special consideration for H1N1. Not federal, state, or county. Companies are not required to give paid sick time (that state bill was defeated last year) and they don't even have to allow unpaid sick time allowances within their attendance policy.

However, any responsible company will do all of those things. And DirecTV is doing the right thing. They offer a fair amount of Paid Time Off for the employees to use however they see fit throughout the year (sick, vacation, whatever). They also allow their employees to miss work 8 times (multiple consecutive days count as one time) for any reason before being terminated. And now they are allowing their employees to miss work without counting the absences if it is for a documented case of H1N1 (employee or employee's children). I have worked at almost every call center in the tri-state area and that's the most fair and liberal attendance/sick time policy I've heard of.

DirecTV is being very proactive about H1N1 because they don't want it to wipe out their staff. Employees are supposed to disinfect their work areas and equipment and are encouraged to go home if they are sick. I find it very hard to believe anyone has been fired for having H1N1 or for just being sick. They probably used up all of their PTO and occurrences already so when they got sick they had nothing to fall back on. That's the kind of work ethic that is so common in this area.
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question

Morehead, KY

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#15
Jan 27, 2010
 
If you apply they have per-drug screening. Just throwing that out there since you worked at GC.
Just Wondering

United States

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#16
Jan 27, 2010
 
question wrote:
If you apply they have per-drug screening. Just throwing that out there since you worked at GC.
Thanks for your concern. But I left that place before the drugs became really rampant. I could then, now & always pass a drug test. That is not something that I worry about when applying for a job. But again... thanks for your concern.
Directv Ex

Belfry, KY

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#17
Jan 27, 2010
 

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FYI: as an employee of dtv that just got fired for having pink eye and being sent home from work by my tl I can tell u first hand dtv has its own policys they can do what they want when they want they have that work at will policy which means they can fire u at any time for any givin reason no matter what i didnt have alot of points I had pto but because my tl sent me home and i even had a doc excuse they fired me also its only 6 points and its not lazyness its just as a company that has 900 employess they can do whatever they want no questions asked yes its shitty but its just some co work that put people that do not have n e business skills in the position to give orders when if they dont like u or if they think u can take their job they want u out and thats what happens take it or leave it its just a job same goes for n e company so if u want a job apply but its not the gold at the end of the rainbow its just another JOB!!
Dtv employee

Maybrook, NY

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#18
Jan 28, 2010
 

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Unfortunately yes dtv does do the practice of firing ya for missing work....but this is usally if ya are not exceling in the other areas....I became severely sick during the flu season and I had no more points to spare bc I do have a sick child and they worked with me and I am still there but it was simple bc I do excel in other areas. Also in the state of wv your place of business can fire you without reason, so they can fire you for attendance but say it is for another reason and get by with it. As for how well of a place it is to work I think it is one of the best call centers around. Is there flaws to it yes, but please let me know a place that isn't flawed. It is inbound, with wonderful opportunities for promotions. As for the cussing out it is billing and canceling so yes you still are cussed out. Sorry it is hard to get awayfrom that but I do think ya should try for a job!
Just Wondering

Paintsville, KY

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#19
Jan 28, 2010
 
Dtv employee wrote:
Unfortunately yes dtv does do the practice of firing ya for missing work....but this is usally if ya are not exceling in the other areas....I became severely sick during the flu season and I had no more points to spare bc I do have a sick child and they worked with me and I am still there but it was simple bc I do excel in other areas. Also in the state of wv your place of business can fire you without reason, so they can fire you for attendance but say it is for another reason and get by with it. As for how well of a place it is to work I think it is one of the best call centers around. Is there flaws to it yes, but please let me know a place that isn't flawed. It is inbound, with wonderful opportunities for promotions. As for the cussing out it is billing and canceling so yes you still are cussed out. Sorry it is hard to get awayfrom that but I do think ya should try for a job!
Thank you. That has to be one of the most adult responses that I have read on here. You are right. There are flaws in every job. But some tend to make flaws out of nothing at all. When I have a job... I go there to work. I can handle having people call me & cuss me out. But I always hated calling people on holidays & on Super Bowl Sunday. lol Could you tell me what starting wages are and how soon does insurance go into effect? I would greatly appreciate it. Thanks a bunch!!
Dtv employee

Kearny, NJ

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#20
Jan 28, 2010
 
Not real sure on the exact starting wage but I know it is around 10-10.35.....and the insurance and frr dtv starts 90 days...and by free dtv I mean everything premium channels and the sports package...I pay for nothing and I have the works HD and dvr service! Don't blame ya for hating to call at that time it is a horrible experience I am sure!
Ex Employee

United States

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#21
Feb 8, 2010
 
Can't really complain about the company as a whole that much but some managers have different managing styles from others. I worked there for over 2 years and through the transition from PRC to DirecTV. I was top performer on my team and only had 1 occurrence but was switched to a team manager that didn't like me and this person kind of set me up to be fired. I was fired for allegedly being rude to managers and customers after getting numerous customer service awards and bonuses for my top performer stats most of the time.

The policies are actually not bad compared to other call centers I have worked for. You could have 6 occurrences in a 3 month rolling period before being fired and could use 3 consecutive days for 1 occurrence. The pay was really good for this area and the monthly bonuses were almost equal to a paycheck if you had good stats. It was weekly pay at first but I think that has changed to bi-weekly as of December. Good benefits as well as free Directv Premier Package after 3 months of employment. All in all a good company but I am looking to get something outside of the call center rut I have been in for almost 10 years.
Good ad

Los Alamos, NM

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#22
Feb 9, 2010
 
wow, Drectv pays well, seems to promote on merit. Lookit the comments-no one making excuses or accusing and lambasting the people who fire as much as the other places in town. That's the best advertisement I have ever heard for work in Huntington.

Sounds like a good place to be employed by.

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