Advance Auto Parts

So I enter and don't get greeted by the big white employee cause he's too busy playing (sounded like Angry Birds) his game on his phone, but whatever...

I find the paint isle and there are so many choices so I go up to him and ask for help. I show him the plastic piece that was to be painted and also tell him that metal will also be painted. His reply "I'm not a paint expert so I don't know what to tell you".

So I go back to isle pissed at this point because all he wanted to do is lean on the counter with his phone in his hand. Another customer comes in and no acknowledgement until he walked up to him at the counter.

Again, so many choices so I called the person who sent me and explain that I needed some help and etc. This person tells me to just take my buisness else where.

I expressed my opinions to the LAZY man as I walked out the door and he couldn't even look at me.

Would you call on him?
I don't want him to lose his job but he needs to get off that counter and at least act like he wants to work!

Welcome to Sleesville and the caring workers of the city.

Funny how they that work to service, applied for the job but don't care to help others when asked.

Give up, nothing but young punks and dumb a--es in there. go any other parts store if you need just a little help.

I was the one who started this post from my phone. He's not young. My husband says he drives the truck with "Raferty" on back window. He also complained to the manager afterwards and then we went to AutoZone. He sent me because he is colorblind.

shark1 wrote:

Give up, nothing but young punks and dumb a--es in there. go any other parts store if you need just a little help.

I have had the pleasure of not receiving assistance at the other stores. I stand at counters and noone there to check a person out. And this ain't just happening in Leesville, go to other places in america and see. Those of you who don't like Leesville, you are welcome to stay, and you are equally welcome to LEAVE.

I like O'rielly Auto Parts. I don't even shop anywhere else. Leesville NAPA is a joke. The counter folks in there know nothing about cars and the don't stock a lot of parts

When I don't get service that I feel is adequate I say something. If its just one infraction then if you call his supervisor he probably won't lose his job. People are corrected all the time. But if he's constantly a loser like that then it may be the last straw. Regardless if you don't get the service you feel you should get I say tell the manager, I do it all the time.

My girlfriend works in customer service and when she does a poor job and someone reports her, if it's a valid complaint then it's corrected. It never hurts to make a fuss- whether management does something about it or not.

TVDinners wrote:

When I don't get service that I feel is adequate I say something. If its just one infraction then if you call his supervisor he probably won't lose his job. People are corrected all the time. But if he's constantly a loser like that then it may be the last straw. Regardless if you don't get the service you feel you should get I say tell the manager, I do it all the time.
My girlfriend works in customer service and when she does a poor job and someone reports her, if it's a valid complaint then it's corrected. It never hurts to make a fuss- whether management does something about it or not.

I do too. Stay fussing at this non-sense around here. These ole dollar stores have these people working and they will be wiping dust off smoked oysters, and see the line going to the back of the store. These poor polite old women be standing in these lines, I holler me. You better get somebody out here. So If you ever hear someone raising cane about noone on the counters, it may be me.

Sick and tired wrote:

I like O'rielly Auto Parts. I don't even shop anywhere else. Leesville NAPA is a joke. The counter folks in there know nothing about cars and the don't stock a lot of parts

I like good prices and availability.

PYW as customer wrote:

So I enter and don't get greeted by the big white employee cause he's too busy playing (sounded like Angry Birds) his game on his phone, but whatever...
I find the paint isle and there are so many choices so I go up to him and ask for help. I show him the plastic piece that was to be painted and also tell him that metal will also be painted. His reply "I'm not a paint expert so I don't know what to tell you".
So I go back to isle pissed at this point because all he wanted to do is lean on the counter with his phone in his hand. Another customer comes in and no acknowledgement until he walked up to him at the counter.
Again, so many choices so I called the person who sent me and explain that I needed some help and etc. This person tells me to just take my buisness else where.
I expressed my opinions to the LAZY man as I walked out the door and he couldn't even look at me.
Would you call on him?
I don't want him to lose his job but he needs to get off that counter and at least act like he wants to work!

For the sake of argument. Lets assume this ole big fat counter guy came to attention, hid his phone and welcomed you to the store. Ask you if he could be of help. You interested in paint, this particular sales person knows nothing about paint. But he lie and tell you he is a expert and convince you to buy the most expensive paint in the store. Low and behold, its a bad decision made on the paint. Would you be happy? He told you he didn't know anything about paint. He knew what isle it was on. Its a Auto parts store, how can they be expert in all aspects of cars? They have 60 different brands of car wax, should fat boy explain the differences in each brand? He don't know, so why come over there and get his fat a## in the way.

You already know my answer...I'm not leaving. I raised my children here and wouldn't have stayed these past 19 years if I didn't like it.

havemercy wrote:

I have had the pleasure of not receiving assistance at the other stores. I stand at counters and noone there to check a person out. And this ain't just happening in Leesville, go to other places in america and see. Those of you who don't like Leesville, you are welcome to stay, and you are equally welcome to LEAVE.

And I know what you are doing...lol.

This isn't our first time dealing with him and another lazy person there. I just had enough of his smart mouth and had to tell him something truthful about himself because it was the way he said it.
I wouldn't buy the most expensive paint...I am cheap...plus it was for my husband's treadmill, not a car. I just wanted to know the difference in a couple of them and told him it was for plastic and metal. It is his job...he could have acted like he wanted to help.
He didn't tell me what isle it was on...he pointed in the direction.

havemercy wrote:

<quoted text>For the sake of argument. Lets assume this ole big fat counter guy came to attention, hid his phone and welcomed you to the store. Ask you if he could be of help. You interested in paint, this particular sales person knows nothing about paint. But he lie and tell you he is a expert and convince you to buy the most expensive paint in the store. Low and behold, its a bad decision made on the paint. Would you be happy? He told you he didn't know anything about paint. He knew what isle it was on. Its a Auto parts store, how can they be expert in all aspects of cars? They have 60 different brands of car wax, should fat boy explain the differences in each brand? He don't know, so why come over there and get his fat a## in the way.

They give military discounts, ha!

Spirit_Hunters wrote:

You already know my answer...I'm not leaving. I raised my children here and wouldn't have stayed these past 19 years if I didn't like it.<quoted text>

I am not telling you to leave. And if I gave you that impression I apologize. If he didn't know anything about paint, I wouldn't want him assisting me. I understand what you are saying, hell, I go to these stores also. They will see you and not help.

Apology accepted. <3

havemercy wrote:

<quoted text>I am not telling you to leave. And if I gave you that impression I apologize. If he didn't know anything about paint, I wouldn't want him assisting me. I understand what you are saying, hell, I go to these stores also. They will see you and not help.

PYW as customer wrote:

So I enter and don't get greeted by the big white employee cause he's too busy playing (sounded like Angry Birds) his game on his phone, but whatever...
I find the paint isle and there are so many choices so I go up to him and ask for help. I show him the plastic piece that was to be painted and also tell him that metal will also be painted. His reply "I'm not a paint expert so I don't know what to tell you".
So I go back to isle pissed at this point because all he wanted to do is lean on the counter with his phone in his hand. Another customer comes in and no acknowledgement until he walked up to him at the counter.
Again, so many choices so I called the person who sent me and explain that I needed some help and etc. This person tells me to just take my buisness else where.
I expressed my opinions to the LAZY man as I walked out the door and he couldn't even look at me.
Would you call on him?
I don't want him to lose his job but he needs to get off that counter and at least act like he wants to work!

Friggin paint? Friggin SPRAY PAINT imbecile. It is not rocket science so get a clue BEFOREHAND or go someplace else for friggin spray paint.

What color?

PYW as customer wrote:

Apology accepted. <3 <quoted text>

And its sincere!

common sense wrote:

<quoted text>Friggin paint? Friggin SPRAY PAINT imbecile. It is not rocket science so get a clue BEFOREHAND or go someplace else for friggin spray paint.

What color?

Really?? There's like a million kinds of paint you can use. Shes using it for A plastic and you have paints that won't adhere to plastic as well as others, maybe she's wants a particular finish.

It may seem as simple as "just paint" to you but not all of us grew up huffing it so we aren't all experts.

Gold and chrome paint is best for huffing. With that being said, Krylon makes a paint now that covers plastic really well. For items such as paint that Lowes or Walmart sells you would be better off going there.

Mike ( the large tall man ) is a nice guy. Mike has been in the parts business for many years . Mike comes from a nice family in DeRidder. Advance Auto Parts has a NO cell phone on company time policy.We all have good days and bad days.