Suddenlink is lying to customers

I can live with the slowdowns the main thing I don't like is the cost. It goes up and up but the service doesn't.
They do nothing but lie about how the cost isn't that much but compared to other services around the country it is higher.
I asked about cutting down for senior citizens (most retired on a set income and no SS COLA increases) and their answer was "you already get a lower cost".
BS!! Then why did it just go up again?

I like quite a few am about to drop them and go back to an aerial I don't need to watch everything as I already don't watch that much. Most people I know with the lowest package only watch 8 or 10 channels on average.
Waste of money paying them for the other worthless channels.

as there commercials go."Suddenstink...we're disconnected!!!"

That's for sure the so called CEO on ads lies through his teeth with an evil smile. He knows that in general he has a captive audience but there are some alternatives and I'm about to quit them.

Suddenlink has the worst customer service i have every seen. I pay for 10 meg and i can only get 1.3. I have had this issue for a month and they don't do crap about it. Just tell them to go screw themselves and you will be better off

Jeff wrote:

Suddenlink has the worst customer service i have every seen. I pay for 10 meg and i can only get 1.3. I have had this issue for a month and they don't do crap about it. Just tell them to go screw themselves and you will be better off

10 meg? They have 8, 12, and 20. That is UP TO those speeds. I use Speedtest and regularly hit about 6 or 7 on my 8 Mbit service. I'll drop to 2 or 3 when netflix is streaming and others are on my network. Perhaps your wifi router is too far away or your router itself cannot handle the bandwith? If you have crappy equipment, it isn't the fault of the guy on the other end of the phone. A decent N-router will set you back about 40-50 bucks and NOT have to rent one from SuddenLink.

i to just received such a letter then shortly after this computer stoped conecting to my sudlink e-mail no help from sudd dont no if there blocking me or if microsoft screwedup somthing durring an update still for 148.00 per month you would think a guy could get them to help figure it out im done im get difrnt provider o'ya if you might know why my sudd e-mail quit i'd aprecate the help

randy waldo wrote:

i to just received such a letter then shortly after this computer stoped conecting to my sudlink e-mail no help from sudd dont no if there blocking me or if microsoft screwedup somthing durring an update still for 148.00 per month you would think a guy could get them to help figure it out im done im get difrnt provider o'ya if you might know why my sudd e-mail quit i'd aprecate the help

Hi, my name is Tina and I am with Suddenlink. What type of letter did you receive? Please feel free to email me at tina-AT-suddenlink-DOT-com for assistance?

I just found this forum and it's time to put my two cent in.

I have had a 1 meg connection in Dimmitt,Tx for about 6 months and I have had to call tech support pretty much every week because of high latency (5000ms) or low download speeds (.02mgps).
I have been doing some checking and come to find out for a town of about 3-4k they are running 1 T-1 line to support the whole town. If I use my connection at around 3AM I have great speeds but during peak time I am lucky to be able to load a speedtest!! All I ever get fro tech support is that they will put in a ticket and have a nice day. All I ask is to FIX THE PROBLEM and tell the truth if you don't plan on fixing it.

James Parker wrote:

I just found this forum and it's time to put my two cent in.
I have had a 1 meg connection in Dimmitt,Tx for about 6 months and I have had to call tech support pretty much every week because of high latency (5000ms) or low download speeds (.02mgps).
I have been doing some checking and come to find out for a town of about 3-4k they are running 1 T-1 line to support the whole town. If I use my connection at around 3AM I have great speeds but during peak time I am lucky to be able to load a speedtest!! All I ever get fro tech support is that they will put in a ticket and have a nice day. All I ask is to FIX THE PROBLEM and tell the truth if you don't plan on fixing it.

James, My name is Tina and I am with Suddenlink. Sorry to hear about the latency issues you are having with your internet service. I'd be happy to work with management in your area to investigate. Please email me at tina@suddenlink.com for further assistance. Thank you.

Suddenlink Help wrote:

<quoted text>
James, My name is Tina and I am with Suddenlink. Sorry to hear about the latency issues you are having with your internet service. I'd be happy to work with management in your area to investigate. Please email me at tina@suddenlink.com for further assistance. Thank you.

ITS A GOVERNMINT SCAM, THEY'RE GONNA PUT SECRET CAMERAS INSIDE YOUR TRAILER! Suddenlik=DEA I know the FACTS! Come up with my trailer and you can stay as long as you like.
Peace
d
s

Suddenlink Help wrote:

<quoted text>
James, My name is Tina and I am with Suddenlink. Sorry to hear about the latency issues you are having with your internet service. I'd be happy to work with management in your area to investigate. Please email me at tina@suddenlink.com for further assistance. Thank you.

I am thinking about filing a class action suit against Suddenlink, from what I have read a broadband connection as defined by the FCC is 4Mbps, do that means that Suddenlink advertising a broadband connection here in my town is false advertising.
And Tina if you are part of Suddenlink's tech support you have my account number, home address, phone number and e-mail address so there is no need for me to send you an e-mail to discuss the problems I have been having since Sept. 2010.
See ya in court!?!

Sudden Link needs to die!

I have suddenlink and my internet is fine. I had 20 megs and I did have issues with the speed but then they fixed it, but higher speeds then 10 is for people who have a lot of computers... I no longer have 20....I stick with 8 or 10 and it works better then 20 for me because I only have one computer. Try calling them if everyone complains you will get results.

Pete Abel wrote:

I'm with Suddenlink, and I can assure you we are not lying to anyone. We have taken steps recently to temporarily alleviate bandwidth issues, helping many customers in the process, and we are working on longer-term solution. Any customer experiencing issues can email me at pete-DOT-abel-at-SUDDENLINK-DO T-com, and I will escalate your issues to the senior managers in your area.

I agree with pete
I have suddenlink and have no issues at all, I have 8 megs and it is fine better then dsl, and not only that if you want to tell if the right megs are working they way they should hook up 7 computers to the internet and you will tell there is nothing wrong with the speeds, the 15 megs or higher is meant for a business or people with like 10 computers. If it is such a bad issue then don't complain on comments call them up and I know they will fix the issues they always fix my issues... this person that is talking is telling the truth your going to pay for good service and the reason direct TV is cheap is because they don't have good reception and if anyone lies it is dish network and direct tv I had them and my bill was supposed to be 30 bucks and I got a 100 dollar bill. Honestly there is nothing wrong with there internet, if you can't afford it then don't get high megs, if you only watch 10 channels then you don't need cable and if you have a issue with your bill because of the economy they work with you they work with me since they worked with me my bill will be paid early every month now and not late....

Im 26 yearsold now.. Ive been with Suddenlink and EVER since they took over Charter cable in the area.. I was first with charter cable when I was 15 yearsold and then suddenlink took over.. I recently been getting letters about usage, and this has never happened before. I use up to around 200G of bandwithe, why? Because I want to because im paying for 15 meg speed, im paying for my service. And why all of the sudden they start to send letters? Why didn't i recieve any letters when I was 15? or 16? or 17? or 25? why 26? If I want to watch 5 seasons of a show less than a month, I will, If i want to play an online game that uses up bandwithe, I will. Keep it up suddenlink, your ship will sink.. matter of fact im going to switch NOW, after 12 years of being a member, im disappointed...

Pete Abel wrote:

For Anony in Amarillo -- I'm at Suddenlink's Corporate HQ. You can certainly do what you want in terms of complaints, etc., but I hope you'll first give me a chance to help you resolve your issues. I've worked successfully on behalf of a number of customers across the country to help them get their issues resolved, and would like to try to do the same for you. You can reach me at pete.abel@suddenlink.com. More on who I am here: http://www.suddenlink.com/about/executives/ab... .
For those in Humboldt County, CA -- As is evident by several of the comments in this forum, we've worked successfully with a number of customers in your area to resolve their issues. I have also communicated by email with local customers over the last several weeks, hooked them up with senior managers in the area, and their issues have also been resolved.
Net: If you're still having problems in Humboldt County, let me know by email at pete.abel@suddenlink.com. I will diligently respond to anyone who submits a constructive request for assistance.

Suddenlink in Amarillo stinks. It must be the only cable provider in North America that doesn't provide premium sports packages like Center Ice. These corporate jack a lopes are shills for a substandard cheap POS entity.

Sudden link in Amarillo stinks. It must be the only cable provider in North America that doesn't offer premium sports channels like Center Ice. These corporate jack a lopes are nothing but shills for a substandard POS entity. If you are moving to Texas get a dish provider or get used to watching a bunch of provincial television You'll want to kill yourself if you are a fan of anything other than Texas high school football!

Well, they took over Flagstaff and I have no Outlook at all anymore. I kept telling them that I had all the settings exactly like they said to do. Now, they told me to take a hike, they weren't going to help anymore. I used to complain about the old company but now I'd take them back in a New York minute.

Hmmmmmm, I think I hear the satillite guys calling.

I have suddenlink only because the apartments i live in will not allow satelite service. Basic cable service is also suppose to be free but to get it you have to get the box from suddenlink which also comes with a bill. I decided to expand service since i am having to pay anyway. The guide allows you to select the option of all channels, channels received, and favorites but when in the guide "all channels received" there are still channels that say "not authorized contact your your cable provider". You would think the company could program thier guide to reflect what you receive but i guess they are to busy figuring out ways to up your bill every month to deal with such a small issue. Oh and btw they are the only cable provider in this area other than the satelite companys. I guess i'll have to move from the apartments to be a happy customer.

James Parker wrote:

<quoted text>
I am thinking about filing a class action suit against Suddenlink, from what I have read a broadband connection as defined by the FCC is 4Mbps, do that means that Suddenlink advertising a broadband connection here in my town is false advertising.
And Tina if you are part of Suddenlink's tech support you have my account number, home address, phone number and e-mail address so there is no need for me to send you an e-mail to discuss the problems I have been having since Sept. 2010.
See ya in court!?!

Sign me up. I've been thinking the same thing. They continue to advertise their high speed which even on a good day is well below the national average. I pay for 8meg, and it's been running at less than 2megs in the evening.
I'm canceling Netflix and probably just go to DSL.
Suddenlink is advertising that DSL is gooh and it stands for Download Speeds Limited. Oh, the irony, especially after receiving their cap letter today.