Nowhere in the ad for the $29.95 Service Magic Offer does it say you are obligated to keep up "your side of the deal", as Mr. Genie told us to do, and pay hundreds going forward since they come out and service the unit and tell you all the thousands you need to pay to get in proper order....and when we refused, we were told we didn't keep up our end of the deal advertised AND at least should sign up for maintenance contract, again for hundreds. We wanted the $29.95 special...end of story. Ridiculous business practices and we will not use them ever again...and will tell everyone we know not to get confused by the false advertising. They ended up leaving in a huff AND didn't charge us but let's see...they took everything apart and didn't even clean the fan inside!!! So yes, you did the right thing...you didn't charge us for..nothing but the rude sales pitch was the worst I've experienced in years. Take some sales classes and learn how to treat people so they want to do business with you...and also take some advertising classes on honest and productive marketing.