Man Falls, Dies After Chasing Cable Guy

Calling customer service would have been much more appropriate. Another frivolous lawsuit is on the way

Frivolous lawsuit?!?! He was a customer a not happy with the service provided to him and apparently trying to get things resolved while the technician was there. As a representative of his company, the Verizon technician should have contacted his lead/supervisor/manager and advised them of the situation before it escalated to that point. Not only that, have you ever tried calling customer service at Verizon?? If you do get through after waiting on hold for what seems like eternity, you might get scheduled an appointment 6-10 days later in a time frame that averages all day. I hope whoever is representing Mr Cornelius takes Verison to the cleaner and makes an example out of them. Someone needs to stand up to these big companies and show them they can't push the customers around anymore. Literally or figuratively!!!! What ever happened to "Think customer first"????