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1 - 20 of 21 Comments Last updated May 2, 2013
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Armand G

Overland Park, KS

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#1
Jun 12, 2009
 
Everything is expensive in this gun shop. I purchased a rifle part and went home. When i checked in the manufacturer's website, it was half the price of my purchase. I would never buy again in this store.
Bay Area Gun Vault

Los Altos, CA

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#2
Jun 12, 2009
 
If you feel that the item you bought was sold at an unfair price, please contact us or come by and we will do every thing in are power to help you. I feel as the owner of the store that you as a customer should contact us if you feel that the price was not right and let us have the attempt to fix your concerns. I do not try to compete against on-line stores nor do I even want to. If the item you bought was mimarked or if you say double the manufactures msrp I will gladley take action to help you.
Thank You
Bay Area Gun Vault
Armand G wrote:
Everything is expensive in this gun shop. I purchased a rifle part and went home. When i checked in the manufacturer's website, it was half the price of my purchase. I would never buy again in this store.
carbine lover

Overland Park, KS

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#3
Jun 14, 2009
 
I agree with armand on this one.
Kegorator

Palo Alto, CA

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#4
Jun 17, 2009
 
I am not sure about their merchant prices, but their out of state FFL transfer fee is one of lowest I know around bay area.

Not sure if it is appropriate to post price here, so I'll blank out the actual price.
Meatball

Santa Rosa, CA

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#5
Jun 19, 2009
 
Did a out of state transfer yesterday with them and they knew that I will be paying them transfer fee and all that but still treated me like customer who isn't gonna spend any dime. I liked to pay them for service, but in return they gave me negative attitude all the way through. It was a very unpleasant experience.
Joey B

Sunnyvale, CA

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#6
Jun 20, 2009
 
I was also not treated well when i bought something from them. I was just asking for comparisons and one of the guys there was rude.
Bay Area Soldier

Redwood City, CA

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#7
Jun 28, 2009
 
Their prices on consignment are not bad. I believe the cost of doing business here is bound to drive up their cost. I bought three weapons from them and I love shooting them. If you don't like the deal you are getting then there are other shops in lower cost areas nearby you can buy from. Stop whining and exercise your right to shop around.
old school

San Francisco, CA

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#8
Jun 30, 2009
 
the store owner is a good person, but the majority of his staff was very rude (the short guywith tattoos on his arms, and the bigger guy with a crew cut). You wanna only deal with the korean salesperson ,the lady, or the owner. So far they seem to be your best bet.I have been in that store 6 times, and its always a dread, but they do have a awsome selection compared to other stores. Bottom line, a very good gun store with bad customer service.
Tony

San Jose, CA

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#9
Jul 21, 2009
 
Terrible customer service. Buyer beware. There was a miscommunication on a pickup date and not only did they make me pay DROS twice, they gave me a ton of attitude in the process.
James

Sunnyvale, CA

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#10
Aug 26, 2009
 
Actually, at $75 plus DROS the FFL fee is simply the most expensive out there. Other prices are also out of control. And, yes, the attitude in the shop sucks.
Kegorator wrote:
I am not sure about their merchant prices, but their out of state FFL transfer fee is one of lowest I know around bay area.
Not sure if it is appropriate to post price here, so I'll blank out the actual price.
Herman

Sunnyvale, CA

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#11
Aug 29, 2009
 
I don't know what you are talking about. All the employees there were very helpful when I purchased my SigSaurer from them. The gun was at the MSRP of Sig arms, I even recieved extra clips. I was impressed with their help and srvice that I purchased a 2nd gun from them just recently and and am looking at purchasing a rifle from them. Kep up the good work Eric and Gary. compliments to your staff
wsf

Oakland, CA

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#12
Nov 18, 2009
 
I used to like this place, which is only a mile from my house, but I won't be going back. I did a Private Party Transfer here, and couldn't make it back in 10 days (I work in Sacramento). I was 3 days late, and they charged me $5/day for "storing" the gun. This is outrageous, and they are the only shop that does this among the dozen or so that I deal with.

I know PPT's are low-profit for gun stores, but they can bring in a ton of traffic, traffic that is obviously interested in guns. I think the Gun Vault is shooting themselves in the foot with this policy, pun intended.
rgr

Albany, CA

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#13
Dec 28, 2009
 
be aware if u buy a gun the go back to pick it up they dont teel u that the gun lock you brought with u is older than 30 day don't lie thyll demand a reciept you have to buy a lock to leave with your gun and the dont tell u anything abought a time of sale and its the law both ways
zx9rdr

Mountain View, CA

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#14
May 17, 2010
 
Service started out really good when the place first opened.
I did a PPT here several months ago and they were fast, efficient, and thorough with the paperwork.
However, they did force me to pay a storage fee that someone else mentioned even though they were not open on the 10th day, thereby making me pick it up on the 11th day and charging a storage fee.
They've expanded their collection recently.
Someone else summed it up, prices for new items on the high side. Prices for Consignment are sometimes pretty good.
Service is generally hit or miss, but asian dude and the female tend to provide the best service.
mike silverio

Overland Park, KS

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#16
Jul 2, 2010
 
can't believe how arrogant are the people there. have a fair collection but the service sucks. So watch out!!!
Gun Play

San Bruno, CA

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#17
Aug 19, 2012
 
Great Comments- I will pass on them - thanks for the heads-up.
Howdy Doodoo

San Francisco, CA

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#18
Aug 19, 2012
 
Great comments. Really? What BS!
Paul

Hayward, CA

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#19
Dec 23, 2012
 
Thanks to everyone for describing the pompous arrogant attitude on heavy supply in this store. I am looking to spend a fair amount of cash on a new firearm or two from a bay area retail store, and this is just the type of uncomfortable store I am looking to avoid.
Mac

Sunnyvale, CA

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#20
Dec 24, 2012
 
Tried passing by hoping to buy a new AR. Been here three years ago. Gary is the only nice person. The rest of the staff were rude. Especially the lady with the tatoo... Has been cursing non-stop.
Markey

Stanford, CA

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#21
Dec 31, 2012
 
Good gun collection.
Bad attitude.

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