I had a parents worst nightmare at pump it up party, a memory I hate we experienced, they staff was horrible, they lost my son, one of the worker while changing room let my 2yr old son out of the party room, and he was missing for a long time the staff did not act like they cared and reused to take fault! I can't explain the state I was in! On top of everything, the place no at all what I expected, every bounce was old and torn, my friends got a deep cut on here arm, the music kept going out...was not worth the heart ache, stress, and money! I use to think it was a good idea but not anymore! I will never go back and will cont. To inform ppl of my experience! The review don't tell you how Pump it up really is like! The staff was the worst, mangers/one of the many owners made matters worst...and they tried to act like nothing happened!