Review: Edwards Plumbing & Sewer

Posted in the Belleville Forum

unhappy customer

Marysville, MI

#1 Aug 16, 2008
Never called ahead like promised. very deceitful with quotes and makes up damages that don't exist to milk the customer for more money! Was quoted 3700.00 to replace a drain pipe!!and theres nothing wrong with the drain pipe!When I called back to comfront the woman about the price difference she told me to go F-myself! I wouldn't call this company to fix anything!!!Terrible!!!!!I cannot say it enough Terrible!!!
Happy Customer

Flat Rock, MI

#2 Jan 15, 2009
They were great! I would use again and tell my family and friends. Tom is a great installer and cares about the job he does.
Sylvia Edwards

AOL

#3 Nov 6, 2009
unhappy customer wrote:
Never called ahead like promised. very deceitful with quotes and makes up damages that don't exist to milk the customer for more money! Was quoted 3700.00 to replace a drain pipe!!and theres nothing wrong with the drain pipe!When I called back to comfront the woman about the price difference she told me to go F-myself! I wouldn't call this company to fix anything!!!Terrible!!!!!I cannot say it enough Terrible!!!
This is completely untrue on so many levels; no one in our company would ever act so unprofessional. We are known and trusted within the community as an honest operation and a great second opinion. We use in line cameras to identify rather a sewer has a problem or not. As far as the woman in the office; I answer the phones and would never speak to anyone using profanity or disrespect. I am sure this is one of our competitors and I find it shameful that anyone would stoop to this level.

Respectfully,
Sylvia Edwards
another unhappy customer

Ann Arbor, MI

#4 Aug 16, 2010
I completely agree with the unhappy customer in Ypsilanti. I can also say that the women answering the phones are very manipulative and try to play their own problems off as an excuse for their shortcomings. I would contact anyone before them. They are dishonest, do not hold to contracts, do a sloppy job and do not use the proper equipment to locate pipes, etc. before digging.
Unsatisfied

Ann Arbor, MI

#5 Sep 4, 2011
This company overcharges versus other plumbing companies is Ann Arbor. I had some plumbing work done and the plumber replaced a copper pipe with Type M thinner pipe when I specifically asked for thicker Type L. And, he started cutting the wrong pipe and left a cut mark in a different copper pipe and did not say anything to me prior to leaving - extremely unprofessional and even unethical. Now I have a pipe with a cut mark to worry about and a pipe that was not replaced as I requested. My advice is to try another plumbing company and avoid this one.
Satisfied Customer

United States

#6 Jan 21, 2012
I run an apartment complex, and I handle most of the maintenance issues on-site. Anything I can't handle, I usually call Edwards. They have done quite a bit of work for us in the past year or so, and we have always been happy with their service. The plumbers are very professional, very easy to work with. Office staff is great, I usually receive a call from the office and from the plumber before they arrive. Prices may be a little high, but they are still lower than most of their competition in the area. They don't charge weekend rates on Saturdays, that is part of their normal work week, which is a plus.

I can't say enough about the staff at Edwards, they have always done great work for us, and they go above and beyond what is expected. There's a reason I keep using them instead of going to their competition...
repeat customer

United States

#7 Feb 1, 2012
I have used Edwards for years and will continue in the future....professional and curtious

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