I have already made two BBB reports, written to Governor Charlie Crist, whose office directed me to Florida's Department of Agriculture and Consumer Services, Division of
Consumer Services (DOACS).
Sunglass Discounters, Inc. still refuses to honor it's original agreement on a LIFETIME REPLACEMENT GUARANTEE.
They now say they will refuse me service for trying to get them to honor their LIFETIME REPLACEMENT GUARANTEE.
I bought a pair of Sunglasses at a roadside stand in Elkhart, Indiana on July 11, 2003.
I was told that these glasses would be replaced for a cost of $5.00 each for life.
The last time I replaced these glasses, I was sent a new LIFETIME REPLACEMENT GUARANTEE card, stating that it would now cost me $8.00 a pair to replace these glasses.
I have scanned the original LIFETIME REPLACEMENT GUARANTEE and the new LIFETIME REPLACEMENT GUARANTEE I was sent.
I believe that my glasses should be replaced for $5.00 a pair for life, as stated in the original LIFETIME REPLACEMENT GUARANTEE.
It's now time to replace these glasses and I want to make sure I get what I was promised.
Sunglass Discounters, Inc. said they would replace the glasses for $5.00 this one time (in a reply to my first BBB report), but that they have the right to raise the price at
will. That's not what the original LIFETIME REPLACEMENT GUARANTEE CARD states.
Since they have received the second BBB report, they now said in a voicemail I have saved onto my computer, that they will probably refuse me service instead.
All documents and recordings are available upon request.
I challenge anyone to read the original LIFETIME REPLACEMENT GUARANTEE I was given and interpret it to mean that the price will go up at any time.
It clearly states that the glasses will be replaced for a charge of $5.00 on a card that says LIFETIME REPLACEMENT GUARANTEE.
This is pure deception on the part of Sunglass Discounters, Inc.
Nowhere on the card does it say the the price will go up with inflation.
You don't get that surprise until they send you a new LIFETIME REPLACEMENT GUARANTEE card with your replacement sunglasses.
If Sunglass Discounters, Inc. is going to be allowed to raise the price of replacement glasses in the future, it should state that on the LIFETIME REPLACEMENT GUARANTEE card.
I'd also like to state that my original glasses were of a much higher quality. Every pair of glasses I have received since hasn't been near as effective as the first pair.
I'm guessing this has something to do with the fact they no longer sell 3rd Generation brand sunglasses.
I have not received notice from Florida's Department of Agriculture and Consumer Services as of 11/26/2008.
I am now sending this letter to four Clearwater, FL area newspapers.