Store-level layoffs hit J.C. Penney

May 7, 2012 Full story: Pegasus News 127

The latest round of layoffs to hit J.C. Penney came last Wednesday, when the retail giant announced store-level layoffs.

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here today gone tomorrow

Watseka, IL

#1 May 12, 2012
Sales have fallen dramatically since the new approach began. The new Style Book, while beatifully done, never gets picked up by customers at the store---we throw away most at the end of the month. Morale is very low, as we watch our new CEO lead us over a cliff. Full time positions are all being eliminated over time, say every 25 days.
Sherea Harper

Jacksonville, FL

#2 May 14, 2012
here today gone tomorrow wrote:
Sales have fallen dramatically since the new approach began. The new Style Book, while beatifully done, never gets picked up by customers at the store---we throw away most at the end of the month. Morale is very low, as we watch our new CEO lead us over a cliff. Full time positions are all being eliminated over time, say every 25 days.
I shopped at JCPenney this past weekend and there was a buzz in the air probably due to Mother's Day shopping. I used to grab the Style Book before I begin shopping but with the new concept there is no need for me to do that anymore. It appeared to me that some customers were a little bit confused about the pricing concept. "Fair and Square"? The jury is still out!!
Margaret Westminster CA

Westminster, CA

#3 May 14, 2012
Ron Johnson I have been a customer of JC Penney's for over 30 years and what you have done by laying off your key staff who have provided GREAT customer service whether they were with JC Penney's for 1 year or 28 years. These employee's put in hard work and dedication and I miss getting the greeting and customer service from them and the staff they managed everyday. Yes profit is important but you layed off some of the employee's who brought profit into the store and would of been great assets to your new vision. You preach FAIR AND SQUARE PRICING WHAT ABOUT BEING FAIR AND SQUARE TO THE ONES YOU LAID OFF ARE YOU KIDDING HOW UNPROFFESSIONAL. What goe's around comes around!!
Dissapointed
here today gone tomorrow

Monson, ME

#4 May 17, 2012
If you customers are unhappy now, just wait until
tomorrow, when the JCP.com service areas are permanently shut down. Now you will haul your returns into the store to a regular service center and wait to unload there. Pickups will also be in the store proper. Even Sears hasn't resorted to this. How in the world will this work in the holiday season? Don't bother complaining to a manager or supervisor...most will be gone or reassigned by the 20th.
kaley

Carson, CA

#5 May 17, 2012
Once catalog dept is gone, it will be a hassle to pick catalog orders. This also means there is going to be more layoffs through out the stores.
Tristan

Sikeston, MO

#6 May 18, 2012
Stupid! That is the way to describe JC Penney's new marketing. Those expensive books they mail out are worthless, except if you like to look at pictures. The TV ads are a joke. They do nothing to inspire buying there. Where are the coupons, the bargains and the flyers we used to get. I've quit shopping there, Sorry, to all who have been laid off, but that $53 million Johnson gets could have helped keep you on the job. You'd probably still be there if he had left the advertising alone.
walker

Escondido, CA

#7 May 18, 2012
Beyond stupid to insult customers for wanting to use coupons. Apparently Ron has so much money he has no concept about the recession, foreclosures and the impact of thousands more workers losing their jobs. Epic failure is the only way to describe his plan.
mom - florida

Lake Worth, FL

#8 May 18, 2012
Needless to say , as an employee for more than 15 yrs., "fair and Square " strategy should go both ways. Laying off and cutting hours to good hard, working people is not "fair and square". A 5 hour per week schedule . Get Real Mr.CEO.
kaley

Carson, CA

#9 May 18, 2012
The layoffs are ridiculous, most of the employees who were let go, had been there for a long time. Most of these people will have no option but to on unemployment until they can get back on their feet.
shopper

Sacramento, CA

#10 May 18, 2012
Wow...I tried to buy something and could not find anyone to ring me up...I guess they laid off half of the store...Yes I could get it cheaper with sales and coupons...hate the new store...No customer service...JCP is going down!
shopper

Sacramento, CA

#11 May 18, 2012
Wow...Ron Johnson has ruined JC Penneys...No one to ring me up...he laid off half of the staff...no customer service...Yes I could get it cheaper with sales and coupons...You're goin down JCP!
kaley

Carson, CA

#12 May 18, 2012
It does seem that way and when you do find someone to help you, they make you wait because they're the only person on the floor. Jcpenney needs to get their act together and listen to what the customers want.
Candy

Euless, TX

#13 May 22, 2012
I really like the new pricing strategy--and it makes sense. I'd rather have a low everyday price vs waiting for sales. Also, I like the styles in the stores. I DO NOT like that employees have been/are being laid off. It is very difficult to find help in the stores which really makes me sad. I was a long-time JCP employee who learned so much about customer service while employed there. Honestly, the critically low service level is a tragedy. I'm betting Mr. Penney is spinning in his grave.
Rita

Temple Hills, MD

#14 May 25, 2012
Like someone said, the supervisors/employees that have been terminated in the store I used to work at (I've been out on Worker's Comp)were all long-term employees. They kept all the supervisors that were under 50-what does that tell you? I've been doing Vocational Rehab since February and have applied for more than 200 jobs and still have not been hired so it's not going to be easy for those who were let go. There's not many jobs out there and way too many people looking. I'll be praying for those who were affected.
janet

Saint Peters, MO

#15 May 27, 2012
I am very sorry to hear of some excellent associates losing their jobs. I used to brag about what a great company they were to work for....not anymore. I am glad I left when I did. Good luck to everyone. I'll buy my clothes at Kohls now. Penneys will rank right up there with Walmart on customer service. Soon you will see Penneys ads with bright smiling associates so they can convince you that customer service exists...just like Walmart. Hopefully, Kohls and Target won't follow in their footsteps.
Pauline

Suisun City, CA

#16 May 29, 2012
I Was an employee at jcpenney for 14yrs, the last 12 as a supervisor in the same store for all 14 yrs. And I am one of those laid off with others that had more yrs than me.. It is a shame to see what is happening with the company. Yes they kept the younger and the newest managment over us.So there is no longer the experience that is needed to do the job, and yes like the other stores a lot of sales associates were also let go leaving NO one to work on the floor..It is suppose to be about customer service, but you will not find that in any of the Jcpenney stores anywhere.
former employee

Rolla, MO

#17 May 31, 2012
Not all supervisors under 50 were kept. I have been an employee for just under 14 years by one month. I am now 39 and finding a jib isn't as easy as it was 15-20 years ago. Where can you go and start at the same pay you have grown accustomed to?
Rita wrote:
Like someone said, the supervisors/employees that have been terminated in the store I used to work at (I've been out on Worker's Comp)were all long-term employees. They kept all the supervisors that were under 50-what does that tell you? I've been doing Vocational Rehab since February and have applied for more than 200 jobs and still have not been hired so it's not going to be easy for those who were let go. There's not many jobs out there and way too many people looking. I'll be praying for those who were affected.
walker

Escondido, CA

#18 May 31, 2012
I made a catalog return at a JCP last week. The associate was sloppily dressed and had lank, greasy hair. She didn't even look at what I was returning, didn't credit me for FOUR ITEMS, made a mess of the transaction that required calling a manager and even charging me for a return I didn't have! I ended up being late for a doctor's appt. because of this moron. I have been increasingly dissatisfied with Penneys for years now and the recent changes in addition to loss of quality has made me sooo glad that I am done with this retailer for the rest of my life.
I Believe

Richton Park, IL

#19 Jun 2, 2012
I believe in Mr Johnson, he has a great track record, for everyone who's dissatisfied there are two more that are very pleased in the direction JCP is going. Oh and far as the million mom's, all I can say how sad, to be that old and be so closed minded, I mean really! Were not living in the 50's get a clue! Better yet get a mind of your own!
One last thing Mr. Johnson has a lot to do with Apple, however I bet u own a few of those!
P.S. We love u Ellen!!!!!!!!!
A Nony Mouse

Lynn, MA

#20 Jun 3, 2012
here today gone tomorrow wrote:
Sales have fallen dramatically since the new approach began. The new Style Book, while beatifully done, never gets picked up by customers at the store---we throw away most at the end of the month. Morale is very low, as we watch our new CEO lead us over a cliff. Full time positions are all being eliminated over time, say every 25 days.
Obviously, you are somebody who is employed at JCP. Speaking fraternally, I quite agree with you. 5 supervisors laid off in 1 day @ my store! Several longtime merchandisers given the "golden handshake". Catalog desk eliminated!( this is good & bad ...the upside being that clueless associates can't point & say..."dunno...duh go there"anymore. The downside being that assoc. don't know catalog & they're screwing up!) Morale sucks. Smaller merged visual/pricing/support teams leaves them overburdened & frazzled @ set time. Elimination of commission areas further reduced staff (most good, some deadwood). By eliminating most full timers, the part-time,non-english speaking teenage twerps they are hiring will further torpedo customer svc.
I could go on & on. Goodbye "fair & square"--Hello nightmare!

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