Maptech Digital Marine Charts: HORRIBLE CUSTOMER SERVICE

Just got the voicemail for Maptech Marine customer service yet again, for the second time today during business hours.
This is the worst customer service I have seen in a long time. What if we were in a crisis and couldn’t view our charts?
The thing that really upsets me is that I have called twice during their “Business Hours, 9-5″ and they did not call back. This is completely unacceptable after paying 300+ dollars for navigation charts.
Maptech has lost a customer for life with this experience, and it is my goal to tell everyone I know to not purchase Maptech products.
www.BoatingBlitz.wordpress.com

Maptech replied that the marine charts department was sold to a new company during 2008 and apparently we were given the wrong number by the original Maptech owners:
"For Maptech’s digital marine offerings, including Offshore Navigator, Chart Navigator, Chart Navigator Pro, Sea Ray Navigator and i3 Touch Screen Navigation Systems please call (phone numbers cannot be posted here) for technical assistance or (phone numbers cannot be posted here) for sales inquires."

Lesson: don't dial the wrong numbers given to you by Maptech. In order to get customer service you must dial the wrong numbers supplied in the packging first in order to find out the correct numbers... what a customer support process... fantastic!