Thursday Dec 5
The Motley Fool
Why Customer Service Is Critical for This Bank
Recently speaking at an investment conference, the CEO made a number of comments about the importance of treating the customer right.
Tue Dec 03, 2013
Wall St. Cheat Sheet
7 Highest-Rated Car Financing Services
J.D. Power & Associates is perhaps best known for its ratings and awards on cars and trucks, but in terms of its automotive industry coverage, the organization actually goes a bit further than that.
Mon Dec 02, 2013
The Motley Fool
For Alaska Air Group, It Pays to Be Nice
In the cutthroat world of big business, it is exceedingly rare to find companies that excel at putting the needs of customers first.
Sat Nov 30, 2013
U.S. Consumers Spent A Cool $1 Billion Per Day On New Cars In November, Analysts Said
Consumers spent an average of $1 billion per day on new cars and trucks in November according to J.D. Power and Associates, a record for the month.
Wed Nov 27, 2013
Fleet Owner Magazine
Light vehicle makers observe opportunity mixed with challenges
The ongoing boom in light vehicle demand shows no signs of abating so far, with J.D. Power & Associates predicting that U.S. consumers will spend more than $30 billion on new vehicles this November, a historic high for the month, with light-vehicle retail sales on pace to exceed 1 million units.
Thu Nov 21, 2013
Black Friday Shopping Online? Data Says These 10 Sites Will Make It Painless
If your Thanksgiving weekend plans involve your couch, laptop and credit card, you'll want to pay heed to the latest online customer care rankings from StellaService.
Fri Nov 15, 2013
J.D. Power's Top Ten Favorite Cars I've Owned
I owned other cars during the years but these ten stand out in my mind for various reasons.
Customer Service Must Be Deeply Rooted in Company's Culture
This was a great month for Ace Hardware. J.D. Power and Associates ranked Ace Hardware "Highest in Customer Satisfaction with Home Improvement Retail Stores" for the seventh straight year! I love Ace Hardware for several reasons.
Study: Verizon, AT&T Tops in Customer Satisfaction
Consumers have dozens of options when it comes to selecting cell phone service but those options narrow significantly once you are under contract, so choose wisely! Research firm J.D Power and Associates surveys consumers every year to gauge their satisfaction.
Credit-Card Rewards Programs Examined by U.S. Consumer Bureau
The U.S. Consumer Financial Protection Bureau is examining whether customers are being misled when they sign up for complex credit-card reward programs and will mull new rules in this area.
Thu Nov 14, 2013
CombiMatrix Announces Contract With Blue Cross and Blue Shield Kansas City
CombiMatrix Corporation , a molecular diagnostics company specializing in DNA-based testing services for developmental disorders and cancer diagnostics, today announced that it has entered into a contractual agreement with the provider network of Blue Cross and Blue Shield of Kansas City for coverage of its diagnostic laboratory services.
Tue Nov 12, 2013
National Mortgage News
Financial Service Firms Now Focusing on Improving Customer Experience
Banks and financial services firms have become more proactive in looking to improve the customer's experience, according to one industry consultant.