Avaya News

Hold-Free Networks, the leading provider of Web 2.0 Customer Service solutions, announced today that CEO Lance Fried will be a featured panel member in a session titled "Making Social Media Work Within Your Business" at ITEXPO East 2012.

TORONTO, ON, Jan 30, 2012 -- Star Telecom, a leading SIP based telecommunications services and solutions provider, today announced that its SIP-based services suite is compliant with key contact center solutions from Avaya, a global provider of business collaboration systems, software and services.

COLORADO SPRINGS, Colo., Jan. 30, 2012 /PRNewswire via COMTEX/ -- The International Customer Management Institute , launched its 2012 Call Center Agent Turnover, Retention and Productivity survey in an email solicitation to call centers and vendors around the world and online at https://www.surveymonkey.com/s/ICMIResearchAgentTurnover2012 . This ... (more)

Avaya launches secure, next-generation mobile collaboration for consumer devices with Apple iPad application -- now available through Apple App Store Customers -- like Emory University -- adopting Avaya Flare Communicator as a cost-effective, easy-to-use means to support BYOD and enterprise consumerization strategies Avaya, a global provider of ... (more)

Marc Randall joins Avaya as senior vice president and general manager for Avaya Networking.